Resources | SmartStart
Our SmartStart Program Maximizes Speed-to-Value
This new portal, encompassing industry best practices, gives contact centers out-of-the-box value, with access to essential LiveVox applications and processes; delivering ROI three times faster.
Contact center leaders are too often expected to endure painful and lengthy implementation processes before they can access their contact center software.
SmartStart, our new portal, gives new customers out-of-the-box access to essential LiveVox applications, including customer engagement channels such as voice, SMS, email, and chat, as well as IVR capabilities and managerial reporting in a matter of days.
As well as being able to access the platform’s tools, agents and managers also benefit from best practice resources, allowing them to take advantage of LiveVox’s innovative technology sooner, delivering quicker business value and ROI.
Key Benefits of LiveVox’s SmartStart Portal
LiveVox customers get their hands on applications and solutions within days of signing a master service agreement, realizing ROI 3x faster than ever before.
Ease of Implementation
Less paperwork, fewer configuration sessions, and meetings ensure that LiveVox technology will have an immediate, tangible impact on contact center operations.
LiveVox implementation engineers quickly configure applications and provide guidance to meet unique business needs.
Agents and managers have immediate access to eLearning to power adoption through self-service.
“Our mission is to deliver the most comprehensive, integrated, and advanced solution in the market – implementation and adoption should not be a barrier. LiveVox is dedicated to removing every obstacle that stands between a contact center agent and the experience they should deliver to customers. The SmartStart Program is helping deliver innovation with reduced risk.”
Louis Summe | CEO, LiveVox
Learn why leading contact centers chose LiveVox as their call center for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.