LiveVox Services | SmartStart

Our SmartStart Program Maximizes Speed-to-Value

This new portal, encompassing industry best practices, gives contact centers out-of-the-box value, with access to essential LiveVox applications and processes; delivering ROI three times faster.

Contact center leaders are too often expected to endure painful and lengthy implementation processes before they can access their contact center software.

SmartStart, our new portal, gives new customers out-of-the-box access to essential LiveVox applications, including customer engagement channels such as voice, SMS, email, and chat, as well as IVR capabilities and managerial reporting in a matter of days.

As well as being able to access the platform’s tools, agents and managers also benefit from best practice resources, allowing them to take advantage of LiveVox’s innovative technology sooner, delivering quicker business value and ROI.

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Key Benefits of LiveVox’s SmartStart Portal

Faster Speed-to-Value

LiveVox customers get their hands on applications and solutions within days of signing a master service agreement, realizing ROI 3x faster than ever before.

Ease of Implementation

Less paperwork, fewer configuration sessions, and meetings ensure that LiveVox technology will have an immediate, tangible impact on contact center operations.

Real-time Configuration

LiveVox implementation engineers quickly configure applications and provide guidance to meet unique business needs.

Immediate Impact

Agents and managers have immediate access to eLearning to power adoption through self-service.

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Providing contact center services for businesses just like you

“Implementation was not only a smooth experience with LiveVox, but their deep understanding of our business was also crucial in our ability to drive success in a digital-centric model. With LiveVox, you not only get cutting-edge technology, but hands on and proactive expertise.”

—Kevin Feely | Senior Director Strategy & Analytics, Sallie Mae

“The ease of use and the product’s flexibility allows for manageable implementations and easy management of the system.”

—Collections System Administrator 

“For someone who is relatively new to the administrative side of call centers it’s easy to start with and learn on.”

—Dialer Admin, Consumer Services

“Makes my life easier. It is user friendly and easy to train new staff. All reporting is right at your finger tips. Great product!

—Chelsea S. | Sr. Unit Manager, Financial Services

“All deliverables for our most recent project were met ahead of schedule due to the majority of set up being within the platform.”

—Edward A. | Business Analyst, Financial Services

“The support for new products and rollouts is excellent. The ease of use of the products and the flexibility of the products allow for easy implementations and easy management of the system.”

—Dialer Analyst

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.