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Speech Analytics

LiveVox Products

SpeechIQ®

From risk reduction to agent coaching, speech analytics can be a game-changer when you can’t be with your team.

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Key Benefits of LiveVox SpeechIQ®

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Transform quality and compliance

Always be on top of quality and compliance as 100% of interactions in your contact center are automatically monitored, analyzed, and scored by advanced AI. Be promptly notified of regulatory risk, customer dissatisfaction, or anything that is important to your business.

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Improve CX and ROI

Use our reporting tools to tap into thousands of calls as a potentially transformative source of insight for customer experience as well as to drive new marketing, operational, and coaching strategies.

Drive agent performance

Understand your team’s performance and morale wherever they are. Provide agents with highly detailed, objective feedback on their interactions. Streamline your quality management processes to free up time for managers to provide targeted coaching.

Product Brief

In-Depth Look At SpeechIQ®

An AI-driven Speech Analytics solution to promote compliance, productivity, and quality in your contact center.

LiveVox SpeechIQ Product Brief

Find the calls that matter

Advanced filter and search capabilities allow you to search through hundreds of thousands of calls based on almost any datapoint including keywords, phrases, sentiment, and your own call metadata.

Learn more about our Advanced Search capabilities.

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Refreshingly simple to use

Compared to our competitors, SpeechIQ® has an incredibly user-friendly, business-focused interface, meaning that your decision-makers will be able to access game-changing insights at-will without the need to go through a data analyst and wait for results. And, you can be up and running in a matter of days as a result of our straightforward, streamlined implementation and integration process.

See how easy it is to automate agent scorecards.

Build an experience your customers want

Each conversation can provide insight on ways to improve customer experience. Easily analyze every conversation happening in your contact center and create reports that give you unprecedented insight into your customers’ motivations and pain points that you can use to improve scripts, training, self-service strategies, and more.

Learn more about Call Drivers and Disposition capabilities.

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Learn from every conversation

Unlock the content and sentiment of every one of your calls and interactions as a source of data for your business. Access advanced reports to understand call drivers and macro trends to inform operational and marketing strategies, then drill down into the data to identify coaching opportunities and best practices that you can scale across your team.

Learn more about our Sentiment Analysis capabilities.

Tip Sheet

Speech Analytics Transforms Remote Work

From risk reduction to agent coaching, speech analytics can be a game-changer when you can’t be with your team. Learn more by downloading this tip sheet.

LiveVox Tip Sheet: Benefits of Speech Analytics

SpeechIQ® In Action

LiveVox SpeechIQ

LiveVox Speech Analytics Capabilities:

  • Industry-leading speed and accuracy of speech recognition
  • Omnichannel analysis
  • Sentiment analytics
  • Advanced search and filter capabilities
  • Sensitive data redaction
  • Automated reporting and alerts
  • Call drivers and dispositioning
  • Reporting options for in-depth analysis
  • Customizable and automated scorecards
  • Advanced call review and sharing capabilities
  • Full agent statistics
  • All keyword statistics
  • Full API enabled
  • Secure data storage

Learn about LiveVox’s other WFO offerings

SpeechIQ® is just one of many ways LiveVox helps optimize engagement. Download the brochure to learn about LiveVox’s other WFO offerings.

LiveVox WFO Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.