From risk reduction to agent coaching, speech analytics can be a game-changer when you can’t be with your team.
Key Benefits of LiveVox SpeechIQ®
Transform quality and compliance
Automatically monitor, analyze, and score 100% of interactions with advanced AI.
Improve CX and ROI
Tap into thousands of calls as a potentially transformative source of insight to drive better CX and performance.
Drive agent performance
Provide agents with highly detailed, objective feedback and streamline quality management processes.
In-Depth Look At SpeechIQ®
An AI-driven Speech Analytics solution to promote compliance, productivity, and quality in your contact center.
“SpeechIQ® allows us to approach our quality assurance in a very targeted fashion and on a broad scale. We have improved efficiency metrics on multiple inbound programs by utilizing SpeechIQ® insights to help identity what drives hold time and talk time.”
—Jamie Bell | VP Client Solutions, The Office Gurus
Find the calls that matter
Advanced filter and search capabilities allow you to review hundreds of thousands of calls based on almost any datapoint including keywords, phrases, sentiment, and your own call metadata.
Learn more about our Advanced Search capabilities.
Refreshingly simple to use
Compared to other solutions, SpeechIQ® has an incredibly user-friendly, business-focused interface and can be up and running in a matter of days with a straightforward, streamlined implementation and integration process.
See how easy it is to automate agent scorecards.
Build an experience your customers want
Easily analyze every conversation and create reports that give unprecedented insight into your customers’ motivations and pain points that can be used to improve scripts, training, self-service strategies, and more.
Learn more about Call Drivers and Disposition capabilities.
Learn from every conversation
Access advanced reports to understand call drivers and macro trends to inform operational strategies, then drill down into the data to identify coaching opportunities and best practices.
Learn more about our Sentiment Analysis capabilities.
See SpeechIQ® in Action
LiveVox Speech Analytics Capabilities
- Industry-leading speed and accuracy of speech recognition
- Omnichannel analysis
- Sentiment analytics
- Advanced search and filter capabilities
- Sensitive data redaction
- Automated reporting and alerts
- Call drivers and dispositioning
- Reporting options for in-depth analysis
- Customizable and automated scorecards
- Advanced call review and sharing capabilities
- Full agent statistics
- All keyword statistics
- Full API enabled
- Secure data storage
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.