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LiveVox Products

SpeechIQ®

Understand and analyze 100% of your customer interactions to transform CX, enhance agent performance, improve operational efficiencies, and embrace flexibility.

LiveVox [speech analytics interface / GIF]

Key Benefits of LiveVox SpeechIQ®

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Inform strategic decision-making

Deep-dive into customer intents to uncover hidden needs and opportunities to improve processes, products, and services.

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Improve CX and ROI

Monitor first-contact resolution across 100% of voice, email, SMS, and chat conversations, and leverage interaction analytics to identify underlying reasons for repeat contacts.

Drive agent performance

Energize agent performance with targeted, data-driven eLearning and 1-2-1 coaching strategies.

Success Story - American First Finance

Solution Brief

In-Depth Look at SpeechIQ®

Get a deeper look at how interaction analytics can help you improve CX, quality, performance, and compliance in your contact center with 100% auditing and data-driven insights.

Success Story - Performant

Product Brief

Transform Your Customer Care and CX Strategies with SpeechIQ®

Unlock customer insights to understand the primary and underlying reasons for every conversation across 100% of your calls, emails, SMS, and chat interactions.

Success Story - Alorica

ROI

How Interaction Analytics Can Drive Results for Your Company’s Bottom Line

Read this ROI breakdown to understand where interaction analytics can increase operational efficiencies to drive bottomline results.

“SpeechIQ® allows us to approach our quality assurance in a very targeted fashion and on a broad scale. We have improved efficiency metrics on multiple inbound programs by utilizing SpeechIQ® insights to help identify what drives hold time and talk time.”

Jaimie Bell | VP Client Solutions, The Office Gurus

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Refreshingly simple to use

Compared to other solutions, SpeechIQ® has an incredibly user-friendly, business-focused interface. You can be up and running in a matter of days with a straightforward, streamlined implementation and integration process.

See how easy it is to automate agent scorecards.

Build an experience your customers want

Easily analyze every conversation and create reports that give unprecedented insight into your customers’ motivations and pain points that can be used to improve scripts, training, self-service strategies, and more.

Learn more about Call Drivers and Disposition capabilities.

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Learn from every conversation

Access advanced reports to understand customer intents and macro trends to inform operational strategies, then use sentiment analysis, drill down into the data to identify coaching opportunities and best practices.

Learn more about our Sentiment Analysis capabilities.

See SpeechIQ® in Action

LiveVox SpeechIQ

LiveVox Speech Interaction Capabilities

  • Industry-leading speed and accuracy of speech recognition
  • Omnichannel analysis
  • Sentiment analytics
  • Advanced search and filter capabilities
  • Sensitive data redaction
  • Automated reporting and alerts
  • Call drivers and dispositioning
  • Reporting options for in-depth analysis
  • Customizable and automated scorecards
  • Advanced interaction review and sharing capabilities
  • Full agent statistics
  • All keyword statistics
  • Full API enabled
  • Secure data storage

Brochure

Learn about LiveVox’s other WEM offerings

SpeechIQ® is just one of many ways LiveVox helps you engage your workforce. Download the brochure to learn about LiveVox’s other WEM capabilities.

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.