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LiveVox Products

SpeechIQ®

From risk reduction to agent coaching, speech analytics can be a game-changer when you can’t be with your team.

LiveVox [SpeechIQ / product screens]

Key Benefits of LiveVox SpeechIQ®

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Transform quality and compliance

Automatically monitor, analyze, and score 100% of interactions with advanced AI.

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Improve CX and ROI

Tap into thousands of calls as a potentially transformative source of insight to drive better CX and performance.

Drive agent performance

Provide agents with highly detailed, objective feedback and streamline quality management processes.

Success Story - American First Finance

Product Brief

In-Depth Look at SpeechIQ®

Get a deeper look at how Speech Analytics can help you improve CX, Compliance, and Quality Assurance by downloading this brief.

Success Story - Performant

Problem Brief

How to Transform your Customer Care and CX Strategies with SpeechIQ

Unlock all of your interactions as a powerful source of insight to transform operations, CX and agent performance and understand the reasons for every inbound call across voice and digital channels​.

Success Story - Alorica

ROI

How Speech Analytics can drive results for your company’s bottom line

Read this ROI analysis to better understand the eight ways Speech Analytics can improve your ROI

“SpeechIQ® allows us to approach our quality assurance in a very targeted fashion and on a broad scale. We have improved efficiency metrics on multiple inbound programs by utilizing SpeechIQ® insights to help identity what drives hold time and talk time.”

Jamie Bell | VP Client Solutions, The Office Gurus

Find the calls that matter

Advanced filter and search capabilities allow you to review hundreds of thousands of calls based on almost any datapoint including keywords, phrases, sentiment, and your own call metadata.

Learn more about our Advanced Search capabilities.

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Refreshingly simple to use

Compared to other solutions, SpeechIQ® has an incredibly user-friendly, business-focused interface and can be up and running in a matter of days with a straightforward, streamlined implementation and integration process.

See how easy it is to automate agent scorecards.

Build an experience your customers want

Easily analyze every conversation and create reports that give unprecedented insight into your customers’ motivations and pain points that can be used to improve scripts, training, self-service strategies, and more.

Learn more about Call Drivers and Disposition capabilities.

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Learn from every conversation

Access advanced reports to understand call drivers and macro trends to inform operational strategies, then drill down into the data to identify coaching opportunities and best practices.

Learn more about our Sentiment Analysis capabilities.

See SpeechIQ® in Action

LiveVox SpeechIQ

LiveVox Speech Analytics Capabilities

  • Industry-leading speed and accuracy of speech recognition
  • Omnichannel analysis
  • Sentiment analytics
  • Advanced search and filter capabilities
  • Sensitive data redaction
  • Automated reporting and alerts
  • Call drivers and dispositioning
  • Reporting options for in-depth analysis
  • Customizable and automated scorecards
  • Advanced call review and sharing capabilities
  • Full agent statistics
  • All keyword statistics
  • Full API enabled
  • Secure data storage

Learn about LiveVox’s other WFO offerings

SpeechIQ® is just one of many ways LiveVox helps you manage your workforce. Download the brochure to learn about LiveVox’s other WFO capabilities.

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.