From risk reduction to agent coaching, speech analytics can be a game-changer when you can’t be with your team.
Key Benefits of LiveVox SpeechIQ®
Transform quality and compliance
Automatically monitor, analyze, and score 100% of interactions with advanced AI.
Improve CX and ROI
Tap into thousands of calls as a potentially transformative source of insight to drive better CX and performance.
Drive agent performance
Provide agents with highly detailed, objective feedback and streamline quality management processes.
In-Depth Look at SpeechIQ®
Get a deeper look at how Speech Analytics can help you improve CX, Compliance, and Quality Assurance by downloading this brief.
How to Transform your Customer Care and CX Strategies with SpeechIQ
Unlock all of your interactions as a powerful source of insight to transform operations, CX and agent performance and understand the reasons for every inbound call across voice and digital channels.
How Speech Analytics can drive results for your company’s bottom line
Read this ROI analysis to better understand the eight ways Speech Analytics can improve your ROI
“SpeechIQ® allows us to approach our quality assurance in a very targeted fashion and on a broad scale. We have improved efficiency metrics on multiple inbound programs by utilizing SpeechIQ® insights to help identity what drives hold time and talk time.”
—Jamie Bell | VP Client Solutions, The Office Gurus
Find the calls that matter
Advanced filter and search capabilities allow you to review hundreds of thousands of calls based on almost any datapoint including keywords, phrases, sentiment, and your own call metadata.
Learn more about our Advanced Search capabilities.
Refreshingly simple to use
Compared to other solutions, SpeechIQ® has an incredibly user-friendly, business-focused interface and can be up and running in a matter of days with a straightforward, streamlined implementation and integration process.
See how easy it is to automate agent scorecards.
Build an experience your customers want
Easily analyze every conversation and create reports that give unprecedented insight into your customers’ motivations and pain points that can be used to improve scripts, training, self-service strategies, and more.
Learn more about Call Drivers and Disposition capabilities.
Learn from every conversation
Access advanced reports to understand call drivers and macro trends to inform operational strategies, then drill down into the data to identify coaching opportunities and best practices.
Learn more about our Sentiment Analysis capabilities.
See SpeechIQ® in Action
LiveVox Speech Analytics Capabilities
- Industry-leading speed and accuracy of speech recognition
- Omnichannel analysis
- Sentiment analytics
- Advanced search and filter capabilities
- Sensitive data redaction
- Automated reporting and alerts
- Call drivers and dispositioning
- Reporting options for in-depth analysis
- Customizable and automated scorecards
- Advanced call review and sharing capabilities
- Full agent statistics
- All keyword statistics
- Full API enabled
- Secure data storage
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.