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Resources | Success Stories

Check Out Our Client Successes

With 20+ years of providing best-in-class contact center software, we help our customers achieve high levels of success.

Enabling a Competitive Bottom Line

LiveVox serves contact centers in some of the most competitive industries and has emerged as a partner of choice for leaders balancing performance and profitability while improving customer experience. LiveVox’s integrated approach unifies three traditionally separate technology offerings (Omnichannel, CRM, and WFO) with a unified data model and system architecture that makes implementation and ongoing maintenance costs lower than competitors.

See how we can help your businesses by contacting a specialist today.

“Nobody touches our members or impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”

—Anthony Warden | VP of Contact Center, Texas Dow Credit Union

“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

—Tom Nusspickel | COO, American First Finance

“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

Success Story Library

Check out all of our client success stories below.

Success Story - American First Finance

SMS | Email | Voice

American First Finance

Read how American First Finance, a fintech lender, improved customer experience and brand loyalty by creating a seamless cross-channel journey.

Success Story - Performant

CRM | Voice

Performant

Performant, a teleservices company, decreased new business implementation time by 60% with simplified access to customer data

Success Story - Alorica

CRM | Voice | Performance Analytics

Alorica

Enterprise BPO optimized customer experience and increased year-over-year sales by 11% with easier access to customer data.

Success Story - TDECU

Email | Voice

TDECU

Texas Dow Credit Union (TDECU) reduced member delinquencies by 23% by incorporating Email based on channel preferences.

Success Story - Hunter Warfield

Email | Voice

Hunter Warfield

Hunter Warfield, a BPO, drove digital engagement and increased revenue by ~50%. 

Success Story - Badcock

CRM | Voice

Badcock

Badcock Home Furniture & More, a retail lender, improved customer experience and average handle times by 20% with simplified access to data.

Success Story - Eastern

Two-Way SMS

Eastern

Read how Eastern, a BPO, lowered its cost of service, improved customer experience, and increased contact rates by 79% by creating conversations on SMS.

Sucess Story_Major Retailer Improves Inbound Volume

Voice | IVR | Performance Analytics

A Major Retailer

Major retailer decreased hang-up rates by 25% with insight from LiveVox’s Business Intelligence solution while shifting to a work from home environment.

Success Story - New Credit America

Voice | Quality Management

New Credit America

Read how fintech provider, New Credit America, leveraged LiveVox to bring back the human touch to personal finance amid a pandemic.

Success Story - Best Egg

Voice

Best Egg

Fintech provider, Best Egg, leveraged LiveVox to move to a single platform and unify the customer experience.

Sucess Story_Major Retailer Improves Inbound Volume

Voice

National BPO

Read how a BPO successfully shifted 600+ agents to work from home and strengthened their data security positioning.

Success Story - New Credit America

Voice | Speech Analytics

The Office Gurus

Learn how an The Office Gurus used speech analytics to lower average handle time for America’s leading home improvement retail company.

Success Story - Best Egg

Voice | Speech Analytics

The Office Gurus

Learn how The Office Gurus used speech analytics to increase conversion rates for a leading home warranty company.

Success Story - Best Egg

SMS | IVR

Medassist

Healthcare service provider, MedAssist, used SMS and self-service to double Medicaid enrollment screenings during the pandemic.

Success Story - Best Egg

Voice | Secure Payment Capture

First National Bank of Omaha

FNBO optimized for a New Normal by transitioning 68% of agents to WFH and improving customer data protection.

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.