Resources | Success Stories
Clients Are Changing The Game With LiveVox
Contact center leaders across industries trust our proven cloud platform. See how we can help you drive ROI right now with easy-to-use tools that pay for themselves.
How LiveVox Empowered a Leading Global BPO
In today’s dynamic and ever-evolving business landscape, BPOs continually seek...
UCB’s 3 Strategic Pillars to Modernizing Collections Using Digital and Data
The ultimate goal is to use data to create an engagement strategy that...
How Royal Caribbean International transformed CX and agent workflows using SpeechIQ®
Royal Caribbean used SpeechIQ’s granular call driver functionality to not only...
A Digital-First Strategy Simplifies Access to Healthcare
Centauri’s Medicaid specialists were able to easily engage with members over a...
New IVR Implementation Elevated the Customer and Agent Experience
By proactively partnering with LiveVox, the company was able to implement a...
FinTech Lender Improves Omnichannel Engagement & Customer Satisfaction
American First Finance is a leading consumer lender with its main servicing...
Telesales Shrinks New Business Implementation Time by 60%
Performant, a leading healthcare outsourcing services, was seeking a way to...
Alorica Uses LiveVox to Build Delightful Customer Experiences With Data
Enterprise BPO optimized customer experience and increased year-over-year...
Credit Union Reduces Member Delinquencies by 23%
Texas Dow Credit Union (TDECU) reduced member delinquencies by 23% by...
BPO Drives Digital Engagement and Increases Revenue
Hunter Warfield, a BPO, drove digital engagement and increased revenue by ~50%.
How Eastern’s Digital Channel Expansion Lowered its Cost of Service
Read how Eastern, a BPO, lowered its cost of service, improved customer...
Amid a Pandemic New Credit America Brings a Human Touch to Personal Finance
Read how fintech provider, New Credit America, leveraged LiveVox to bring back...
How Best Egg’s Move to a Single Platform Helped Unify the Customer Experience
Fintech provider, Best Egg, leveraged LiveVox to move to a single platform and...
How The Office Gurus Used Speech Analytics to Lower Average Handle Time
Learn how an The Office Gurus used speech analytics to lower average handle...
How The Office Gurus Used Speech Analytics to Increase Conversion Rate
Learn how The Office Gurus used speech analytics to increase conversion rates...
How MedAssist Used SMS and Self-Service to Make Healthcare Convenient During the Pandemic
Healthcare service provider, MedAssist, used SMS and self-service to double...
FNBO Optimizes For A New Normal
FNBO optimized for a New Normal by transitioning 68% of agents to WFH and...
“Nobody impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”
—Anthony Warden | VP of Contact Center, Texas Dow Credit Union
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—Tom Nusspickel | COO, American First Finance
“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [Partner Program Overview / Infographic]](https://livevox.com/wp-content/uploads/2023/08/Partner-Program-Overview-Infographic_thumbnail.jpg "Partner-Program-Overview-Infographic_thumbnail")
