Success Stories
Enabling a Competitive Bottom Line
LiveVox serves contact centers in some of the most competitive industries and has emerged as a partner of choice for leaders balancing performance and profitability while improving customer experience. LiveVox’s integrated approach unifies three traditionally separate technology offerings (Omnichannel, CRM, and WFO) with a unified data model and system architecture that makes implementation and ongoing maintenance costs lower than competitors.
See how we can help your businesses by contacting a specialist today.
How Royal Caribbean International transformed CX and agent workflows using SpeechIQ®️
Royal Caribbean used SpeechIQ’s granular call driver functionality to not only understand the primary reason customers were calling, but also to capture all the reasons during any given call.
A Digital-First Strategy Simplifies Access to Healthcare
Centauri’s Medicaid specialists were able to easily engage with members over a digital channel and then seamlessly switch to a voice conversation for more complex and secure conversations.
New IVR Implementation Elevated the Customer and Agent Experience
By proactively partnering with LiveVox, the company was able to implement a new Interactive Voice Response (IVR) workflow with Natural Language Processing (NLP) technology powered by AI.
FinTech Lender Improves Omnichannel Engagement & Customer Satisfaction
American First Finance is a leading consumer lender with its main servicing center located in Dallas, TX. AFF provides lending services to a variety of industries including automotive, furniture, plumbing/HVAC, cosmetics, and flooring.
Telesales Shrinks New Business Implementation Time by 60%
Performant, a leading healthcare outsourcing services, was seeking a way to improve their competitive differentiator with accelerated implementation times and on-demand campaign changes. By turning to LiveVox, they more than doubled their speed-to-market.
Alorica Uses LiveVox to Build Delightful Customer Experiences With Data
Enterprise BPO optimized customer experience and increased year-over-year...
Credit Union Reduces Member Delinquencies by 23%
Texas Dow Credit Union (TDECU) reduced member delinquencies by 23% by...
BPO Drives Digital Engagement and Increases Revenue
Hunter Warfield, a BPO, drove digital engagement and increased revenue by ~50%.
How Eastern’s Digital Channel Expansion Lowered its Cost of Service
Read how Eastern, a BPO, lowered its cost of service, improved customer...
Amid a Pandemic New Credit America Brings a Human Touch to Personal Finance
Read how fintech provider, New Credit America, leveraged LiveVox to bring back...
How Best Egg’s Move to a Single Platform Helped Unify the Customer Experience
Fintech provider, Best Egg, leveraged LiveVox to move to a single platform and...
How The Office Gurus Used Speech Analytics to Lower Average Handle Time
Learn how an The Office Gurus used speech analytics to lower average handle...
How The Office Gurus Used Speech Analytics to Increase Conversion Rate
Learn how The Office Gurus used speech analytics to increase conversion rates...
How MedAssist Used SMS and Self-Service to Make Healthcare Convenient During the Pandemic
Healthcare service provider, MedAssist, used SMS and self-service to double...
FNBO Optimizes For A New Normal
FNBO optimized for a New Normal by transitioning 68% of agents to WFH and...
“Nobody impacts the profitability of my organization more than LiveVox. It’s low cost, highly effective, easy to use, and lets me focus on teaching my staff how to run the business. So many of our members are world travelers, and now we can reach them wherever they are.”
—Anthony Warden | VP of Contact Center, Texas Dow Credit Union
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—Tom Nusspickel | COO, American First Finance
“LiveVox was key in helping us to adapt not only by making the shift to work from home easy, but also the incorporation of new channels. Their ability to provide flexibility for us as a business allows us to pass that on to how we service patients.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Integrated Agent Workflows
LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.
An Industry-Leading End-to-End SLA
Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
