LiveVox [Performance and Compliance Dashboard / manager on computer]

LiveVox Products | Contact Center Artificial Intelligence

Practical is Powerful with AI

Scalable and customizable AI solutions including real-time Agent Assist and Virtual Agents that rely on seamless implementation and enhance customer service across channels.

See How Easy LiveVox’s Practical AI Is To Use + Manage + Optimize → Get Our AI Starter Kit

Learn more about Artificial Intelligence in the contact center
LiveVox CRM

Use AI to guide agents toward successful outcomes

Provide agents with automated cues during customer interactions, ensuring that they’re always providing customers with the best service, while also streamlining the call flow process and eliminating manual data entry.

LiveVox WFO

Leverage AI-powered insights to deepen customer relationships

Cutting-edge AI and machine learning models give agents access to emotion icons and trend lines that help quickly identify customer sentiment without needing to sift through lengthy customer history or tedious notes.

LiveVox [eLVee / speech wave]
LiveVox [eLVee / speech wave]
LiveVox WFO

Pre-integrated Virtual Agents or BYOB

LiveVox’s pre-built integrations mean you can get started with less effort and uplift. But because we’re vendor agnostic, we can also easily integrate with your preferred AI partner of choice.

LiveVox CRM

Speech Analytics and Automated Quality Management

Use our industry award-winning solution to understand and analyze what is happening on 100% of your multichannel interactions. Then leverage that insight using robust quality management tools that embed a cycle of monitoring, reporting, coaching, and training to elevate performance.

LiveVox [eLVee / speech wave]
Learn more about Artificial Intelligence in the contact center
LiveVox CRM

Create intelligent and automated workflows

Automate processes by creating trigger-based events. Contact centers can configure specific if/then rules based on AI determination, customer attributes, or interaction history to automatically trigger workflows or initiate actions across the best channel.

LiveVox CRM

Advanced analytics drive contact center and CX performance

Overlay data from every channel, agent, customer, and interaction for a 360-degree view of operations, customer experience, and agent performance.

LiveVox [AI Made Simple / Download the Infographic]

AI made simple and practical

See how LiveVox’s pre-integrated contact center artificial intelligence capabilities are easy to use, implement, and optimize in this helpful infographic.

LiveVox [brochure / Omnichannel]
Product Brief

In-depth look at LiveVox AI

Design, build, and enhance agent workflows using bots, speech analytics, sentiment analysis, conversational IVR, and more.

LiveVox [Forrester Study / Contact Centers and AI Technology]
A Forrester Study

Contact centers and AI technology

See what 300+ contact center executives had to say about their top AI challenges and learn how to unlock the full benefits of AI in your contact center.

Source: Contact Centers And AI Technology:’Sounds Like You Need Help Unlocking Full Benefits’, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, March 2022.

Industry Analyst Report:

LiveVox Earns Recognition in The Forrester Wave™: Contact Center As A Service, Q1 2023

See why LiveVox was named a Contender and among 11 of the most significant CCaaS providers according to Forrester.

LiveVox [Forrester Wave™ / online report]

The AI Software You’re Looking For

Agent Assist
  • Smart Automation / Live Agent Guidance
  • Automated After-Call Work
  • Real-Time Speech-to-Text Transcription / Processing

Speech Analytics
  • Advanced Search
  • Automated And Manual Scorecards
  • Call Driver / Disposition Reports
  • Sentiment Analytics
  • AI-Triggered Notifications And More…

Business Performance & Analytics
  • Real-Time Analytics Dashboards
  • Data / Insights Refresh Every 2 Hours
  • Access Over 150 Reports

Providing AI solutions for businesses like yours

Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.

—Tom Nusspickel | COO, American First Finance

“LiveVox was essential to accelerating our evolution to a digital-first model. This was the platform where we could introduce the power of digital channels in order to connect with consumers. So it was actually a way to accelerate our thinking around omnichannel.”

VP, Strategic Development, Business Servicer

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

See More

AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

See More

Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

See More


LiveVox is proud to be both PCI and SOC 2 Compliant.