Artificial Intelligence

Practical is Powerful with AI

Quickly create more meaningful interactions that are easy to implement and optimize for every customer engagement with no and low-code practical AI tools.

Key Benefits of LiveVox’s Practical AI Suite

Workflow Automation

Design IVR, campaign, and back-end workflows visually without the need to code and connect 3rd party systems for a centralized customer command center.

Accurate Call Insights

Leverage machine learning and natural language processing to analyze multichannel conversations for immediate insight into key QM metrics.

Agent Assistance

Capture all virtual agent interaction data and automatically pass that conversation history to a live agent, then guide live agents with tailored desktops.

Personalization at Scale

Improve the customer experience without human intervention using account-level unified data and tailor conversations based on known customer information to provide a human-like touch.

Continuous Improvement

Create positive feedback loops across your operations by learning from AI-fueled data to evaluate what’s working—and what’s not—to evolve and optimize engagement strategies.

Business Intelligence

Powerful omnichannel analytics overlay all data in one place for a 360° view of performance to help teams understand what drives results, why metrics are changing, and how to iterate.

LiveVox Platform Brochure

Infographic

AI Made Simple and Practical

See how LiveVox’s pre-integrated AI capabilities are easy to use, implement, and optimize in this helpful infographic.

LiveVox Platform Brochure

Product Brief

In-Depth Look at LiveVox AI

Design, build, and enhance agent workflows using bots, speech analytics, sentiment analysis, conversational IVR, and more.

Experience the Powerful Impact of Pre-Integrated AI Capabilities

Unified Data with Codeless Automation

See data that exists in other systems in one view, sync information in tailored workflows, and automate processes based on triggered events using if/then rules built on customer attributes and interaction history.

Learn More

Pre-Integrated AI Bots or BYOB

LiveVox’s bot is pre-integrated with our native CRM so customer and performance data is available for robust slicing and dicing for any use case. We also have standard integrations with Interactions and Voca.AI for a vendor-agnostic, “Bring Your Own Bot” scenario.

Learn More

Easily track and measure virtual agent performance

LiveVox’s standard public APIs log Virtual Agents onto the LiveVox platform similar to standard agents. This approach provides contact centers with unified dashboards, reporting, and call recordings, for both live and virtual agents.

Learn More

Why LiveVox?

Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

Learn More

One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Learn More

Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

Learn More

Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

Learn More

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

Learn More

A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

Learn More

Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.