LiveVox Products | Artificial Intelligence

Practical is Powerful with AI

Quickly implement practical AI capabilities, including AI Virtual Agents and Chatbots, that can be easily optimized and scaled regardless of platform.

Key Benefits of LiveVox’s Practical AI Suite

Agent assistance

Capture all AI Virtual Agent interaction data and automatically pass that conversation history to live agents equipped with tailored desktops as a guide.

Personalization at scale

Improve the customer experience without human intervention using account-level unified data and tailor conversations based on known customer information to provide a human-like touch.

Continuous improvement

Create positive feedback loops across your operations by learning from AI-fueled data to evaluate what’s working—and what’s not—to evolve and optimize engagement strategies.

LiveVox [agent / crm desktop]
LiveVox CRM

Unified data with codeless automation

See data that exists in other systems in one view, sync information in tailored workflows, and automate processes based on triggered events using if/then rules built on customer attributes and interaction history.

LiveVox WFO

Pre-integrated AI bots or BYOB

LiveVox’s pre-built integration with Speakeasy AI means you can get started with less effort and uplift. But because we’re vendor agnostic, we can also easily integrate with your preferred AI partner of choice, provided they have an SIP connection.

LiveVox [eLVee / speech wave]
AI Virtual Agents for Inbound Call Routing
LiveVox [analytics / icon]

Easily track and measure virtual agent performance

Our standard public APIs log AI Virtual Agents onto the LiveVox platform similar to live agents. This approach provides your contact center with unified dashboards, reporting, and call recordings, for both live and AI virtual agents.

LiveVox [AI Made Simple / Download the Infographic]
Infographic

AI made simple and practical

See how LiveVox’s pre-integrated AI capabilities are easy to use, implement, and optimize in this helpful infographic.

LiveVox [brochure / Omnichannel]
Product Brief

In-depth look at LiveVox AI

Design, build, and enhance agent workflows using bots, speech analytics, sentiment analysis, conversational IVR, and more.

LiveVox [Forrester Study / Contact Centers and AI Technology]
A Forrester Study

Contact centers and AI technology

See what 300+ contact center executives had to say about their top AI challenges and learn how to unlock the full benefits of AI in your contact center.

Source: Contact Centers And AI Technology:’Sounds Like You Need Help Unlocking Full Benefits’, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, March 2022.

Best Practice Video

6 ways to benefit from AI Virtual Agents

Learn about the top 6 ways contact centers are leveraging AI Virtual Agents to service more consumers and improve CX.

LiveVox Platform Brochure

The AI Software You’re Looking For

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Workflow Automation

Design IVR, campaign, and back-end workflows visually without the need to code and connect 3rd-party systems for a centralized customer command center.

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Speech Analytics

Leverage AI tools that use machine learning and natural language processing to analyze multichannel conversations for immediate insight into key QM metrics.

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Business Intelligence

Powerful omnichannel analytics overlay all data in one place for a 360° view of performance to help teams understand what drives results, why metrics are changing, and how to iterate.

Providing voice solutions for businesses just like you

Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.

—Tom Nusspickel | COO, American First Finance

  “LiveVox was essential to accelerating our evolution to a digital-first model. This was the platform where we could introduce the power of digital channels in order to connect with consumers. So it was actually a way to accelerate our thinking around omnichannel.”

VP, Strategic Development, Business Servicer

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.