LiveVox Products | Artificial Intelligence
Practical is Powerful with AI
Key Benefits of LiveVox’s Practical AI Suite
Agent assistance
Personalization at scale
Improve the customer experience without human intervention using account-level unified data and tailor conversations based on known customer information to provide a human-like touch.
Continuous improvement
Create positive feedback loops across your operations by learning from AI-fueled data to evaluate what’s working—and what’s not—to evolve and optimize engagement strategies.
![LiveVox [agent / crm desktop]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2022/08/agent-crm.png "agent-crm")
Unified data with codeless automation
See data that exists in other systems in one view, sync information in tailored workflows, and automate processes based on triggered events using if/then rules built on customer attributes and interaction history.
Pre-integrated AI bots or BYOB
LiveVox’s pre-built integration with Speakeasy AI means you can get started with less effort and uplift. But because we’re vendor agnostic, we can also easily integrate with your preferred AI partner of choice, provided they have an SIP connection.
![LiveVox [eLVee / speech wave]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2022/08/elvee-speech-wave.png "elvee-speech-wave")
![LiveVox [analytics / icon]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2022/08/primary-icon-anaytics.png "primary-icon-anaytics"){kind=icon}
Easily track and measure virtual agent performance
Our standard public APIs log AI Virtual Agents onto the LiveVox platform similar to live agents. This approach provides your contact center with unified dashboards, reporting, and call recordings, for both live and AI virtual agents.
![LiveVox [AI Made Simple / Download the Infographic]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/04/Easy-AI.png "Easy-AI")
Infographic
AI made simple and practical
See how LiveVox’s pre-integrated AI capabilities are easy to use, implement, and optimize in this helpful infographic.
![LiveVox [brochure / Omnichannel]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/04/asset-AI-madeSimple.jpg "LiveVox AI Made Simple")
Product Brief
In-depth look at LiveVox AI
Design, build, and enhance agent workflows using bots, speech analytics, sentiment analysis, conversational IVR, and more.
![LiveVox [Forrester Study / Contact Centers and AI Technology]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2022/05/forrester-study-CC-and-AI.jpg "forrester-study-CC-and-AI")
A Forrester Study
Contact centers and AI technology
See what 300+ contact center executives had to say about their top AI challenges and learn how to unlock the full benefits of AI in your contact center.
Source: Contact Centers And AI Technology:’Sounds Like You Need Help Unlocking Full Benefits’, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, March 2022.
Best Practice Video
6 ways to benefit from AI Virtual Agents
Learn about the top 6 ways contact centers are leveraging AI Virtual Agents to service more consumers and improve CX.
The AI Software You’re Looking For
Workflow Automation
Design IVR, campaign, and back-end workflows visually without the need to code and connect 3rd-party systems for a centralized customer command center.
Speech Analytics
Leverage AI tools that use machine learning and natural language processing to analyze multichannel conversations for immediate insight into key QM metrics.
Business Intelligence
Powerful omnichannel analytics overlay all data in one place for a 360° view of performance to help teams understand what drives results, why metrics are changing, and how to iterate.
Providing voice solutions for businesses just like you
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—Tom Nusspickel | COO, American First Finance
“LiveVox was essential to accelerating our evolution to a digital-first model. This was the platform where we could introduce the power of digital channels in order to connect with consumers. So it was actually a way to accelerate our thinking around omnichannel.”
VP, Strategic Development, Business Servicer
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [AI Made Simple / Download the Infographic]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/12/AI-Made-Simple-Infographic.jpg "AI-Made-Simple-Infographic")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/07/Overlay-AI-Made-Simple-Enhance-Operations.jpg "Omnichannel-AI")
