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Artificial Intelligence

Practical is Powerful with AI

Quickly implement practical AI capabilities, including AI Virtual Agents and Chatbots, that can be easily optimized and scaled regardless of platform.

Key Benefits of LiveVox’s Practical AI Suite

Workflow Automation

Design IVR, campaign, and back-end workflows visually without the need to code and connect 3rd party systems for a centralized customer command center.

Accurate Call Insights

Leverage machine learning and natural language processing to analyze multichannel conversations for immediate insight into key QM metrics.

Agent Assistance

Capture all virtual agent interaction data and automatically pass that conversation history to a live agent, then guide live agents with tailored desktops.

Personalization at Scale

Improve the customer experience without human intervention using account-level unified data and tailor conversations based on known customer information to provide a human-like touch.

Continuous Improvement

Create positive feedback loops across your operations by learning from AI-fueled data to evaluate what’s working—and what’s not—to evolve and optimize engagement strategies.

Business Intelligence

Powerful omnichannel analytics overlay all data in one place for a 360° view of performance to help teams understand what drives results, why metrics are changing, and how to iterate.

Best Practice Video

6 Ways to Benefit from Virtual Agents

Learn about the top 6 ways contact centers are leveraging Virtual Agents to service more consumers and improve CX.

LiveVox WFO Extended Overview
LiveVox Platform Brochure


AI Made Simple and Practical

See how LiveVox’s pre-integrated AI capabilities are easy to use, implement, and optimize in this helpful infographic.

LiveVox Platform Brochure

Product Brief

In-Depth Look at LiveVox AI

Design, build, and enhance agent workflows using bots, speech analytics, sentiment analysis, conversational IVR, and more.

LiveVox [Forrester Study / Contact Centers and AI Technology]

A Forrester Study

Contact Centers and AI Technology

See what 300+ contact center executives had to say about their top AI challenges and learn how to unlock the full benefits of AI in your contact center.

Source: Contact Centers And AI Technology:’Sounds Like You Need Help Unlocking Full Benefits’, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, March 2022.

“We’ve had a huge jump in efficiency because of our self-service options that LiveVox has made available to us. Before, we did not have a way for customers to make payments automatically or over the phone, especially after hours. Adding that in the call flow for LiveVox was a huge win for us because now we could take payments even when agents weren’t here.”

— COO, Financial Services

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

Experience the Powerful Impact of Pre-Integrated AI Capabilities

Unified Data with Codeless Automation

See data that exists in other systems in one view, sync information in tailored workflows, and automate processes based on triggered events using if/then rules built on customer attributes and interaction history.

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Pre-Integrated AI Bots or BYOB

LiveVox’s bot is pre-integrated with our native CRM so customer and performance data is available for robust slicing and dicing for any use case. We also have standard integrations with Interactions and Voca.AI for a vendor-agnostic, “Bring Your Own Bot” scenario.

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Easily track and measure virtual agent performance

LiveVox’s standard public APIs log Virtual Agents onto the LiveVox platform similar to standard agents. This approach provides contact centers with unified dashboards, reporting, and call recordings, for both live and virtual agents.

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Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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LiveVox is proud to be both PCI and SOC 2 Compliant.