Artificial Intelligence
Practical is Powerful with AI
Quickly implement practical AI capabilities, including AI Virtual Agents and Chatbots, that can be easily optimized and scaled regardless of platform.
Key Benefits of LiveVox’s Practical AI Suite
Workflow Automation
Design IVR, campaign, and back-end workflows visually without the need to code and connect 3rd party systems for a centralized customer command center.
Accurate Call Insights
Leverage machine learning and natural language processing to analyze multichannel conversations for immediate insight into key QM metrics.
Agent Assistance
Capture all virtual agent interaction data and automatically pass that conversation history to a live agent, then guide live agents with tailored desktops.
Personalization at Scale
Improve the customer experience without human intervention using account-level unified data and tailor conversations based on known customer information to provide a human-like touch.
Continuous Improvement
Create positive feedback loops across your operations by learning from AI-fueled data to evaluate what’s working—and what’s not—to evolve and optimize engagement strategies.
Business Intelligence
Powerful omnichannel analytics overlay all data in one place for a 360° view of performance to help teams understand what drives results, why metrics are changing, and how to iterate.
Infographic
AI Made Simple and Practical
See how LiveVox’s pre-integrated AI capabilities are easy to use, implement, and optimize in this helpful infographic.
Product Brief
In-Depth Look at LiveVox AI
Design, build, and enhance agent workflows using bots, speech analytics, sentiment analysis, conversational IVR, and more.
“We’ve had a huge jump in efficiency because of our self-service options that LiveVox has made available to us. Before, we did not have a way for customers to make payments automatically or over the phone, especially after hours. Adding that in the call flow for LiveVox was a huge win for us because now we could take payments even when agents weren’t here.”
— COO, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
Experience the Powerful Impact of Pre-Integrated AI Capabilities
Unified Data with Codeless Automation
See data that exists in other systems in one view, sync information in tailored workflows, and automate processes based on triggered events using if/then rules built on customer attributes and interaction history.
Pre-Integrated AI Bots or BYOB
LiveVox’s bot is pre-integrated with our native CRM so customer and performance data is available for robust slicing and dicing for any use case. We also have standard integrations with Interactions and Voca.AI for a vendor-agnostic, “Bring Your Own Bot” scenario.
Easily track and measure virtual agent performance
LiveVox’s standard public APIs log Virtual Agents onto the LiveVox platform similar to standard agents. This approach provides contact centers with unified dashboards, reporting, and call recordings, for both live and virtual agents.
Why LiveVox?
Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
