LiveVox Resources | Resource Library

Content Made To Help You Change The Game

Search market tips, key trends, data-backed insights, best practices, and hands-on expertise to find the edge you’re looking for.

Latest Content

AI Perceptions Report

AI Perceptions Report

From ethical AI practices and customer preferences to data security, learn how top leaders are ranking and prioritizing AI adoption and implementation in the contact center.

Resource List

Search And Filter All Content Below

  • Filter By Type

  • Filter By Topic

AI Perceptions Report

AI Perceptions Report

From ethical AI practices and customer preferences to data security, learn how top leaders are ranking and prioritizing AI adoption and implementation in the contact center.

Introducing LiveVox’s Fall 2023 Release

Introducing LiveVox’s Fall 2023 Release

In the latest version of our platform we’re introducing even more game-changing capabilities for our customers, including improved messaging, strategic integrations, and dynamic new tools powered by OpenAI.

LiveVox AI Starter Kit

LiveVox AI Starter Kit

Elevate your contact center AI plans with the LiveVox AI Starter Kit. From concept to reality, streamline your AI projects effortlessly with these resources.

Introducing LiveVox Connect for Collaboration

Introducing LiveVox Connect for Collaboration

Join us for an exclusive webinar as LiveVox introduces a new easy to use and understand agent assistant, fully integrated into the Agent Desktop, tailor-made to support you and your agents’ success – LV Connect.

US Contact Center Verticals: Communications

US Contact Center Verticals: Communications

Comprising of almost 400,000 agent positions in 2,650 contact centers, the communications sector is one of the largest vertical markets in the US contact center industry, with employment heavily weighted towards larger operations. The communications sector will see a decline of around 12,500 agent positions in the next four years as the move to self-service and digital interactions further increases.

Introducing Agent Assist

Introducing Agent Assist

Join us for an exclusive webinar as LiveVox introduces a new easy to use and understand AI assistant, fully integrated into the Agent Desktop, tailor-made to support you and your agents’ success – Agent Assist.

Trusted By Game-Changing Clients For More Than 20 Years

“The ability to have everything available on one platform and be able to not have to worry about the backend like we used to, went a long way in our decision-making process.”

—Daniel Torres | Director of IT, PBFCM

“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”

—Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg

“No matter what the challenge is, whatever the new thing is behind the next turn that you have to deal with in your business, you need a solution that can adapt…LiveVox is there in the boat with us.”

—VP | Workforce Management, Business Servicer

“Of all the vendors, LiveVox showed us they understood what we were trying to do. That goes a long way to have a partner that actually listens to us and understands what we want to do with the technology.”

—Daniel Torres | Director of IT, PBFCM

“Their customer service and support staff are top-notch. In our line of business, we have to be nimble enough to take on new clients and execute on projects in short fashion. LiveVox has provided us with all of the tools we need to accomplish this.”

—Edward A. | Business Analyst, Financial Services

“LiveVox has been an excellent partner allowing us to advance our business and reach record revenue.

—COO, Financial Services

“With complete visibility and control across the customer journey….we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50% in year over year revenue.”

—Director of Operational Strategies, Business Servicer

Recognized By The Contact Center Industry’s Leading Analysts

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

See More

AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

See More

Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

See More

Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com

This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


This will close in 0 seconds

 

Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com

This will close in 0 seconds