LiveVox Products | Unified Analytics

Customer Journey Analytics

See how every touchpoint shapes your customers’ decisions. Get a comprehensive view of their journey and create strategies based on actual behavior, not theories.

Key Benefits of LiveVox’s Customer Journey Analytics

Quickly visualize your customers’ journeys

Customer Journey Analytics gives you an end-to-end view of how customers move through different channels and touchpoints so you can easily identify patterns and uncover opportunities for improvement.

Create strategies based on actual behavior

Understand your customers’ decision-making processes and use this insight to create tailored experiences that reduce customer effort and enhance operational efficiency.

Instant insights: No integration required

Get actionable insights faster with LiveVox’s native analytics. No lengthy data integration or disruption to your business. Organized and readily available data for informed decision-making.

Product Brief

In-Depth Look at LiveVox’s Customer Journey Analytics

Find out how LiveVox’s Customer Journey Analytics will help you create strategies that result in more effective, low-effort journeys that transform both CX and operational efficiency.

LiveVox WEM Brochure

Product Brief

Get Quick Insight into Customer Sentiment

Identify customer sentiment in a snap with LiveVox’s Customer Happiness Index. Our AI-powered tool transforms data into quick and easy-to-understand emoticons and trend lines for unparalleled customer sentiment insights.

Understand Why Your Customers Are Calling

LiveVox’s AI-powered tools quickly analyze the reasons behind customer contact, providing accessible reports and dashboards. Customer Intent Reports dive deeper, revealing recurring inquiries for self-service, unspoken needs, and opportunities for agent training.

Gain Seamless Access to Customer Insights Out of the Box

Empower your managers with 360-degree omnichannel insights. Get a comprehensive view of your business with over 150 reports designed for modern contact centers. It’s never been easier to make smarter decisions for your business.


Learn About LiveVox’s Other WEM Offerings

Empower your teams to deliver exceptional customer experiences and stay engaged with user-friendly tools that also boost productivity and compliance. Download the brochure to learn about LiveVox’s other WEM capabilities.

LiveVox WEM Features

  • Integrated Performance Analytics
  • 150+ Out of Box Advanced Reports
  • Agent, Multichannel, and Quality Management Data
  • PTO Management
  • Auto call disposition
  • Drag and Drop Visual UI
  • Reporting Distribution and Access Controls
  • CSAT Analysis
  • Agent Scorecards
  • Agent Work Queue
  • Auto call summary
  • Coaching and E-Learning
  • Forecasting
  • Voice and Multichannel Inbox
  • Schedule and Shift Adherence and Management
  • Intent identification
  • Content Library
  • Machine Learning Models
  • Native CRM and Channel Functionality
  • Sentiment analysis

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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LiveVox is proud to be both PCI and SOC 2 Compliant.