Meet customers on their channels of choice including Voice, Email, SMS, and Webchat so you can exceed their expectations.
Key Benefits of LiveVox’s Blended Omnichannel
Channel freedom improves customer satisfaction
Meet customers on their channel(s) of choice with messages be it Voice, Email, SMS, Webchat, or WhatsApp.
Omnichannel routing and agent desktop
Omnichannel agent desktops can be fully blended to service Voice, Email, SMS, and messaging interactions.
Many interactions, one conversation
Quickly personalize each conversation with a threaded view of all previous customer interactions in one easy to access place.
Mitigate risk, not reward with our free eBook that covers communication regulations and how to adopt a compliance-first mindset in your contact center strategies.
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—Tom Nusspickel | COO, American First Finance
Unify outreach engagement with inbound interactions and drive up call resolution rates with IVR-enabled self-service and digital alternatives.
Learn more about LiveVox’s Voice solution.
LiveVox’s SMS is fully integrated and built with the latest TCPA, CTIA, and other consumer regulations in mind.
Learn more about LiveVox’s SMS solution.
LiveVox integrates email into your existing customer engagement strategies and is built with key CAN-SPAM opt-out conditions.
Learn more about LiveVox’s Email solution.
LiveVox’s webchat functionality is fully integrated, enabling a seamless escalation from your website to other channels.
Learn more about LiveVox’s Webchat capability.
LiveVox Omnichannel Capabilities
- Multichannel Agent Desktop
- Blended voice ad message routing
- Mass and 2-Way Email
- Mass and 2-Way SMS
- 2-Way Webchat
- Template Creation & Canned Messages
- Compliance with CTIA Standards and CAN-SPAM
- Embedded Consent Management
- Outbound Campaign Configuration
- Campaign Dashboard
- Multichannel Reporting
- Native CRM and WFO Functionality
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.