Meet customers on their channels of choice including Voice, Email, SMS, Webchat, and use AI to exceed their expectations.
Key Benefits of LiveVox’s Blended Omnichannel
Channel freedom improves customer satisfaction
Meet customers on their channel(s) of choice across Voice, Email, SMS, Webchat, or WhatsApp.
Omnichannel routing and agent desktops
Omnichannel agent desktops can be fully blended to service Voice, Email, SMS, and messaging interactions.
Many interactions, one conversation
Quickly personalize each conversation with a threaded view of all previous customer interactions in one easy to access place.
A Forrester Study
The Total Economic Impact™ of LiveVox’s Contact Center Platform
A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.
Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—Tom Nusspickel | COO, American First Finance
“LiveVox was essential to accelerating our evolution to a digital-first model. This was the platform where we could introduce the power of digital channels in order to connect with consumers. So it was actually a way to accelerate our thinking around omnichannel.”
VP, Strategic Development, Business Servicer
Mitigate risk, not reward with our free eBook that covers communication regulations and how to adopt a compliance-first mindset in your contact center strategies.
Traditional Multichannel vs. True Omnichannel
Download this infographic to learn how a true omnichannel approach can transform the customer and agent experience.
Unify outreach engagement with inbound interactions and drive up call resolution rates with IVR-enabled self-service and digital alternatives.
Learn more about LiveVox’s Voice solution.
LiveVox’s SMS is fully integrated with a native AI-enabled bot and built with the latest TCPA, CTIA, and other consumer regulations in mind.
Learn more about LiveVox’s SMS solution.
LiveVox integrates email into your existing customer engagement strategies and is built with key CAN-SPAM opt-out conditions in mind.
Learn more about LiveVox’s Email solution.
LiveVox’s webchat functionality is fully integrated into the platform, enabling a seamless application from your website to other channels.
Learn more about LiveVox’s Webchat capabilities.
Automate with ease using eLVee, a native AI-enabled chatbot solution for the web and SMS.
Learn more about LiveVox’s AI-enabled chatbots.
LiveVox Omnichannel Capabilities
- Multichannel Agent Desktop
- Blended voice and message routing
- Mass and 2-Way Email
- Mass and 2-Way SMS
- Virtual Agents
- 2-Way Webchat
- Template Creation & Canned Messages
- Compliance with CTIA Standards and CAN-SPAM
- Embedded Consent Management
- Outbound Campaign Configuration
- Campaign Dashboard
- Multichannel Reporting
- Native CRM and WFO Functionality
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Learn why leading contact centers chose LiveVox as their call center for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.