Meet customers on their channels of choice including Voice, Email, SMS, and Webchat so you can exceed their expectations.
Key Benefits of LiveVox Blended Omnichannel
Channel freedom improves customer satisfaction
Customers are expanding how they want to communicate with your business. Meet customers on their channel(s) of choice with outbound messages be it voice, email, SMS, webchat, or WhatsApp.
Omnichannel routing and agent desktop
Agents can be fully blended to receive Voice, Email, SMS, and messaging interactions. A multichannel desktop makes it easy for agents to respond on the customer’s preferred channel.
Many interactions across channels, one conversation
A threaded view of all previous customer interactions in one easy to access place lets agents quickly personalize each conversation. Customer profiles are updated in real-time with contextual data.
Mitigate risk, not reward with our free eBook that covers communication regulations and how to adopt a compliance-first mindset in your contact center strategies.
LiveVox offers Inbound and Outbound voice solutions, enabling you to unify outreach engagement with inbound interactions. Self-service routing with an Interactive Voice Responder (IVR) drives up call resolution rates and gives customers the option to resolve their own issues in alternative channels.
Learn more about LiveVox’s Voice solution.
SMS has gone mainstream, becoming a standard across all industries. In conjunction with meeting customer expectations, SMS is noted as a cost-efficient alternative to Voice. LiveVox’s SMS is fully integrated and built with the latest TCPA, CTIA, and other consumer regulations in mind. Leverage SMS to launch campaigns and create conversations.
Learn more about LiveVox’s SMS solution.
LiveVox integrates email into your existing customer engagement strategies and is built with key CAN-SPAM opt-out conditions for in-channel consent coverage. Easy to configure HTML templates enable a unified look and feel. Emails can be sent as part of targeted campaigns or to continue the conversation.
Learn more about LiveVox’s Email solution.
Webchat makes round-the-clock support a reality, boosting customer satisfaction and relieving pressure on agents. Let customers or agents initiate chat sessions proactively and immediately when the need arises. LiveVox’s webchat functionality is fully integrated into our other contact center capabilities, enabling a seamless escalation from your website to other channels.
Learn more about LiveVox’s Webchat capability.
LiveVox Omnichannel Capabilities:
- Multichannel Agent Desktop
- Blended voice and message routing
- Mass and 2-Way Email
- Mass and 2-Way SMS
- 2-Way Webchat
- Template Creation & Canned Messages
- Compliance with CTIA Standards and CAN-SPAM
- Embedded Consent Management
- Outbound Campaign Configuration
- Campaign Dashboard
- Multichannel Reporting
- Native CRM and WFO Functionality
In-depth look at LiveVox’s channel offerings
Dive deeper into all of LiveVox’s omnichannel capabilities by downloading this brochure.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.