Meet customers on their channels of choice including Voice, Email, SMS, and Webchat so you can exceed their expectations.
Key Benefits of LiveVox’s Blended Omnichannel
Channel freedom improves customer satisfaction
Meet customers on their channel(s) of choice with messages be it Voice, Email, SMS, Webchat, or WhatsApp.
Omnichannel routing and agent desktop
Omnichannel agent desktops can be fully blended to service Voice, Email, SMS, and messaging interactions.
Many interactions, one conversation
Quickly personalize each conversation with a threaded view of all previous customer interactions in one easy to access place.
Thought Leadership Paper
Deliver a Seamless Omnichannel CX Using a Contact Center Platform with Embedded CRM Capabilities
Nearly 60% of contact centers cannot track their customers across all channels, limiting their ability to implement new and efficient contact flows, according to a study conducted by Forrester Consulting.¹
Download the full study to learn how using an integrated CCaaS solution with its own built-in CRM and external CRM-integration capabilities is a key step to achieving seamless cross-channel interactions.
¹Source: Transform The Agent And Customer Experience Using Contact Center Solutions With Embedded CRM Capabilities, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, March 2021
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
—Tom Nusspickel | COO, American First Finance
“LiveVox was essential to accelerating our evolution to a digital-first model. This was the platform where we could introduce the power of digital channels in order to connect with consumers. So it was actually a way to accelerate our thinking around omnichannel.”
VP, Strategic Development, Business Servicer
Mitigate risk, not reward with our free eBook that covers communication regulations and how to adopt a compliance-first mindset in your contact center strategies.
Traditional Multichannel vs. True Omnichannel
Download this infographic to learn how a true omnichannel approach can transform the customer and agent experience.
Unify outreach engagement with inbound interactions and drive up call resolution rates with IVR-enabled self-service and digital alternatives.
Learn more about LiveVox’s Voice solution.
LiveVox’s SMS is fully integrated and built with the latest TCPA, CTIA, and other consumer regulations in mind.
Learn more about LiveVox’s SMS solution.
LiveVox integrates email into your existing customer engagement strategies and is built with key CAN-SPAM opt-out conditions.
Learn more about LiveVox’s Email solution.
LiveVox’s webchat functionality is fully integrated, enabling a seamless escalation from your website to other channels.
Learn more about LiveVox’s Webchat capability.
LiveVox Omnichannel Capabilities
- Multichannel Agent Desktop
- Blended voice ad message routing
- Mass and 2-Way Email
- Mass and 2-Way SMS
- 2-Way Webchat
- Template Creation & Canned Messages
- Compliance with CTIA Standards and CAN-SPAM
- Embedded Consent Management
- Outbound Campaign Configuration
- Campaign Dashboard
- Multichannel Reporting
- Native CRM and WFO Functionality
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.