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LiveVox Products

BusinessPhone (PBX)

A cloud-based VoIP phone service that seamlessly connects storefronts and the back office with the contact center.

Key Benefits of BusinessPhone (PBX)

All-In-One Storefront

Close the loop across all of your locations and become a true full-service provider by incorporating our vast suite of offerings, including integrated CRM and ticketing systems.

Rapid Deployment

We have the capabilities to meet tight timelines, taking a consultative approach to get you up and running faster with streamlined onboarding and call-routing configuration.

Easy to Scale

Perfect for one storefront or thousands, our solution is custom-built based on your needs and easily scales as your number of employees and/or locations grows.

Simplified Billing

A single vendor gives you a single point of contact, eliminating the need to stitch together a patchwork of providers and reducing your total cost of ownership.

Zero Capital Expense

With no capital expense or server infrastructure to deploy, we enable you to make a simpler and more cost-effective transition to our cloud-based application.

Hardware Compatibility

Our solution is compatible with most models of industry-leading hardware providers, meaning that a majority of devices are plug-and-play ready.

Product Brief

In-Depth Look at BusinessPhone (PBX)

Find out more about our complete connectivity solution that dramatically reduces the potential for downtime through an Advanced Network, Wireless Backup, and Active Monitoring.

LiveVox [BusinessPhone / Product Brief]

An All-In-One Solution For Your Business Phones

Manage Phone and Internet From One Convenient Portal

When you have retail storefront locations, it’s crucial to close the loop and become a holistic service provider. Our fully-integrated solutions, including CRM and ticketing systems, enable you to do exactly that.

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VoIP Built For the Cloud

Our VoIP service is the heart and soul of our PBX. With all the advanced phone features your business needs to succeed and scale, we make it easy and seamless to move to the cloud for all phone services.

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Dedicated Focus on Your Connectivity

Whether your organization has one location or thousands, our ISP Management Service is simply designed to ensure you have the best possible connectivity at the best possible price. We have direct relationships with multiple ISPs and Aggregators, which gives us the leverage to work effectively on your behalf.

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Improve Quality of Service and Security

Our SD-WAN managed device enables you to effectively manage your network while improving agility and lowering cost. It replaces your existing firewall and router with a fully accessible, secure, and stable solution that offers tremendous value.

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Alleviate Downtime

Simple installation of our wireless backup device provides you with an internet connection if/when your primary internet provider goes down. Switchover occurs within seconds so you can stay calm and connected, never missing a beat.

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What is a PBX?

The acronym PBX stands for Private Branch Exchange, which is a private telephone network used within a business or organization. Also known as a “business phone system,” it allows internal calls between employees, as well as external calls with customers and prospects.

A best-in-class PBX system delivers key voice capabilities that benefit companies in running their daily operations:

  • Eliminates the cost of having a separate phone line for each user
  • Provides a unique, dedicated phone extension for everyone in the company
  • Handles routing and advanced calling features for inbound and outbound calls
  • Enables scheduled business hours, custom greetings, and hold music, among other functions
  • Manages auto attendants, IVRs, conference calls, call recordings, voicemail, and more

Types of PBX Systems

There are four main types of PBX systems used by businesses depending on the size of the company and their calling needs:

  1. Analog (Traditional) PBX
    An Analog PBX System is landline-based and relies on a physical hardware box, requiring a large amount of equipment, IT support, plus expensive down payments and maintenance fees. Analog Systems are not designed for companies with multiple offices or for those that need to expand and scale. This type of legacy system is outdated and would not be the first choice when looking to implement a PBX.
  2. On-Premise VoIP PBX
    The next step up in PBX is an On-Premise Voice over IP (VoIP) approach, which uses internet connections instead of traditional copper wire landlines. However, this type of system must still be installed on-site and requires dedicated telephone wiring that must be maintained by an experienced PBX technician. Compared to an Analog (Traditional) PBX system, an On-Premise System delivers better call stability, improved sound quality, and more enhanced functions, but still involves high costs for hardware and installation.
  3. Hybrid PBX
    This type of system combines existing, legacy PBX equipment with the power of VoIP technology. In a Hybrid PBX system, if the legacy PBX or VoIP server is not functional, the system switches over to another network, making it a good choice for remote offices, secondary locations, and temporary locations such as a construction site. Cost and maintenance, however, are key issues, because you still need to install and support an on-premise PBX to deploy a full-fledged Hybrid PBX.
  4. Cloud (Hosted) PBX
    This type of PBX, including LiveVox’s BusinessPhone, is hosted off-site, maintained by a VoIP provider, and uses existing broadband service. A cloud-based system offers a lower monthly fee and reduced maintenance costs, with no initial hardware installation required. Ongoing software updates are usually provided, ensuring you’re always benefitting from the latest available features. A Cloud PBX is an extremely flexible, scalable, and cost-effective solution with less hassle than other options.

Cloud PBX vs. On-Premise PBX

Most On-Premise PBX solutions were built for in-house, voice-only communications. Connecting this singular system to the complexity of a modern contact center requires a robust IT team to implement and continuously maintain and test integration points across the 10+ applications that exist in any given engagement platform.

Contact centers can avoid this complexity with a Cloud PBX solution, such as LiveVox’s BusinessPhone, that not only combines PBX and CCaaS technology, but also provides out-of-the-box access to fully-integrated applications spanning Omnichannel/AI, CRM, and WEM functionality.

Cloud PBX Features

Implementing a Cloud PBX lets you run your entire business phone system using an internet connection. It enables your team to make and receive calls from anywhere—not just the office. 

Included with this type of system, such as LiveVox’s BusinessPhone solution, are all the voice-related features a business needs to run their daily operations:

Cloud-Specific

  • Advanced ACD
  • Auto-Receptionist
  • Call Monitoring
  • Dial-By-Name Directory
  • Multi-Level IVR
  • Permission-Based Access Control

Contact Center Features

  • Barge In / Listen In / Whisper
  • Call Recording Transcription & Search
  • Click-to-Call Browser Extension
  • Click-to-Meet Web Meetings
  • CRM Integrations
  • Real-Time Reporting & Call Monitoring
  • Website Live Chat and Talk

Call Management

  • Answering Rules
  • Automatic Dual-Channel Call Recording
  • Call Flipping / Forwarding / Screening / Logs
  • Intercom
  • Message Alerts
  • Missed-Call Notification
  • Paging
  • Presence Information
  • Shared Lines
  • Voicemail & Voicemail-to-Email

Phone Accessories

  • Analog Adapters
  • Caller ID Control
  • Conference Phones
  • Cordless Phones
  • Desk Phones
  • Desktop Application / Softphone
  • VoIP Headsets

Benefits of Cloud PBX

  1. Advanced capabilities that improve your workflows
    Compared to an On-Premise PBX phone system, a Cloud PBX offers many more built-in VoIP features that don’t require any technical setup. A Cloud PBX system can also integrate with other key tools, such as a CRM.
  2. On-Premise VoIP PBX
    The next step up in PBX is an On-Premise Voice over IP (VoIP) approach, which uses internet connections instead of traditional copper wire landlines. However, this type of system must still be installed on-site and requires dedicated telephone wiring that must be maintained by an experienced PBX technician. Compared to an Analog (Traditional) PBX system, an On-Premise System delivers better call stability, improved sound quality, and more enhanced functions, but still involves high costs for hardware and installation.
  3. Maximum flexibility to evolve and scale
    A Cloud PBX offers the ability to customize the phone system to meet specific needs, versus the limitations and constraints of a legacy, On-Premise system. Adding and assigning business phone numbers to a team is easy, and it’s even easier to equip remote teams with phone service.
  4. Tried-and-true reliability and uptime
    From tarnishing brand trust to harming CX and losing revenue and sales, you can’t afford to deal with outages. A Cloud PBX allows you to route calls to different locations, including mobile phones, within seconds. A traditional phone system, however, can crash due to weather, power failures, and other issues.
  5. Zero Maintenance
    System updates, network routing, adjusting VoIP codecs—it’s all handled by the hosted provider. VoIP phones are typically hassle-free, resulting in fewer helpdesk tickets.
  6. Enterprise-grade security
    When you have a physical landline, it’s up to you to ensure no one gains access to it. But with a Cloud PBX system, you can benefit from call encryption, 24/7 server monitoring, and third-party compliance validations—including certifications such as PCI, HIPAA, and others.
  7. Cost Savings
    Compared to an Analog (Traditional) system, premium features are either included or available for a low cost with a Cloud PBX. By eliminating the costs to maintain and secure the infrastructure, a cloud-based solution can provide an immediate payoff once implemented.

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.