LiveVox Products | Omnichannel
Automate with ease using eLVee, a native AI-enabled chatbot solution for the web and SMS.
Key Benefits of LiveVox’s Webchat
Chatbots make round the clock support a reality by letting customers initiate help sessions proactively and immediately when the need arises.
Intelligent virtual assistance
Automate high-frequency tasks and offer smart self-service in digital messaging workflows for personalized, targeted conversations unique to each customer.
Easy to set up
Eliminate complex integrations with a pre-built AI messaging bot for SMS or webchat that’s easy to set up with a point-and-click editor while automatically syncing customer profile data.
AI for right now
Customers expect seamless, speedy service. LiveVox lets clients build AI-enabled chatbots into existing messaging workflows on SMS and web channels with ready-made templates and out-of-the-box integrations for practical, intelligent campaign creation in minutes.
Learn more about LiveVox’s practical AI capabilities.
Automation made simple
Leverage customer profiles and upgrade existing workflows for personalized communication at scale while tailoring journeys with just-in-time follow-ups powered by data-driven insights on customer channels of choice.
Learn more about LiveVox’s CRM functionality.
Pull comprehensive analytics
Set and track goals such as chat success or lead capture rates and view the data in real-time engagement dashboards to understand what’s working.
Learn more about LiveVox’s business intelligence & performance analytics.
See Chatbots in Action
LiveVox Omnichannel Capabilities
- Multichannel Agent Desktop
- Blended voice and message routing
- Mass and 2-Way Email
- Mass and 2-Way SMS
- Virtual Agents
- 2-Way Webchat
- Template Creation & Canned Messages
- Compliance with CTIA Standards and CAN-SPAM
- Embedded Consent Management
- Outbound Campaign Configuration
- Campaign Dashboard
- Multichannel Reporting
- Native CRM and WFO Functionality
Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.