Key Benefits of LiveVox’s AI-Powered Chatbots
Easy To Set Up
Automate Customer Verification & Service
Better Utilize Your Top Performing Agents

Improve satisfaction using CX enhancing webchat
Customers expect seamless, speedy service. LiveVox lets clients build AI-enabled chatbots into existing messaging workflows on SMS and web channels with ready-made templates and out-of-the-box integrations for practical, intelligent campaign creation in minutes.
Easily empower your organization with the industry-changing power of AI
Drive innovation and efficiency with our practical yet powerful AI solutions, including pre-integrated AI Virtual Agents and Chatbots that can be easily fine-tuned and deployed at scale.Brochure
In-Depth Look at LiveVox’s Next Generation Omnichannel
Chatbots are one of many ways LiveVox helps expand digital engagement. Dive deeper into all of LiveVox’s Omnichannel offering by downloading this brochure.Enterprise Level Chatbots for Contact Centers
![Unified CRM LiveVox [Automated Dialer / icon]](https://livevox.com/wp-content/uploads/2022/04/Export_Tertiary-Customer-Info.png)
Integrated CRM
Close the cross-channel gap and enable agents to maintain the conversation across any channel, including chatbots, resulting in greater personalization and increased conversion rates.
SMS Integration
LiveVox’s SMS solution is fully integrated with a native AI-enabled bot and built with the latest TCPA, CTIA, and other consumer regulations in mind.![WebChat LiveVox [HCI / icon]](https://livevox.com/wp-content/uploads/2022/04/Tertiary-Icons-FINAL_Tertiary-Web-Chat.png)
Webchat Integration
LiveVox’s Webchat functionality is fully integrated into the platform, enabling a seamless application from your website to other communication channels so agents can work more efficiently.
Promote Self-Service
Implement webchat and chatbots on your website to encourage customers to self serve, enhance the customer experience, and boost operational efficiency.
Analytics & Reporting
Overlay data from every channel, agent, customer, and interaction for a 360-degree view of operations, customer experience, and agent performance. Leverage 150+ out-of-the-box reports that can be created via a user-friendly, drag-and-drop interface.![Customer Satisfaction LiveVox [ACD / icon]](https://livevox.com/wp-content/uploads/2022/04/Export_Tertiary-Rating-fill.png)
Customer Satisfaction Surveys
Easily create and implement post-call Customer Satisfaction Surveys (CSAT) to understand customer and agent sentiment and overlay scores with other relevant metrics to uncover performance drivers.
Natural Language Processing (NLP)
Our chatbots use NLP to recognize words and phrases in order to understand and respond to the input from the customer.
Visual Bot Builder
Quickly deploy bots using an intuitive point-and-click builder that automatically organizes conversation paths into workflows and makes it easy to create and edit engagement flows on the fly.
Templates & Pre-built Library
Eliminate the need for complex integrations by accessing easily customizable pre-built AI bot templates that automatically sync key customer profile data in our pre-built library for ready made chat journeys.Providing chatbot solutions for businesses just like you











Frequently Asked Questions About Chatbots
What are customer service chatbots?
Customer service chatbots are messaging applications that use artificial intelligence programming to automatically respond to customer inquiries, understand intent, and promote self service. Customer service chatbots can provide pre-written responses in the form of pick lists based on keyword cues or through natural language processing.
What are the benefits of using chatbots?
How do chatbots use NLP?
How do conversational chatbots reduce overhead?
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

Integrated Agent Workflows
LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

An Industry-Leading End-to-End SLA
Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
