Contact Center Chatbot

LiveVox Products | Contact Center Chatbot

Lower Costs and Improve CX with Intelligent Chatbots

Automate with ease using eLVee, a native AI-enabled customer care chatbot for your contact center, and provide round-the-clock support by letting customers initiate help sessions when the need arises.

Key Benefits of LiveVox’s AI-Powered Chatbots

Easy To Set Up

Deploy pre-built bots that are easy to configure using a point-and-click editor that automatically syncs key customer data.

Automate Customer Verification & Service

Automate tasks that don’t require human agents and offer smart self-service that is personalized to each customer’s needs.

Better Utilize Your Top Performing Agents

Enable human agents to use their problem solving skills and empathy – not re-gathering customer information or re-authenticating data.
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LiveVox [chatbot / screen on laptop]
LiveVox [agent / looking at webchat sreen]

Improve satisfaction using CX enhancing webchat

Customers expect seamless, speedy service. LiveVox lets clients build AI-enabled chatbots into existing messaging workflows on SMS and web channels with ready-made templates and out-of-the-box integrations for practical, intelligent campaign creation in minutes.

LiveVox [crm / screen]

Drive ROI across multiple channels with AI virtual agents

Leverage customer profiles and upgrade existing workflows for personalized communication at scale while tailoring journeys with just-in-time follow-ups powered by data-driven insights on customer channels of choice.

AI Virtual Agents for Inbound Call Routing
LiveVox WFO

Easily empower your organization with the industry-changing power of AI

Drive innovation and efficiency with our practical yet powerful AI solutions, including pre-integrated AI Virtual Agents and Chatbots that can be easily fine-tuned and deployed at scale.

LiveVox WFO

Deep dive into comprehensive chatbot analytics

Set and track goals such as chat success, lead capture rates, and escalations to live human agents and view performance data in real-time engagement dashboards to understand what’s working and what isn’t so you can optimize your conversations.

LiveVox [agent / reviewing data]
LiveVox [Omnichannel-AI / brochure]


In-Depth Look at LiveVox’s Next Generation Omnichannel

Chatbots are one of many ways LiveVox helps expand digital engagement. Dive deeper into all of LiveVox’s Omnichannel offering by downloading this brochure.

LiveVox [chatbot / brief]


LiveVox AI Chatbot ROI Assessment

See the impact LiveVox AI chatbot software could have on your organization. Download our ROI assessment here.

Enterprise Level Chatbots for Contact Centers

LiveVox [Automated Dialer / icon]

Integrated CRM

Close the cross-channel gap and enable agents to maintain the conversation across any channel, including chatbots, resulting in greater personalization and increased conversion rates.

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SMS Integration

LiveVox’s SMS solution is fully integrated with a native AI-enabled bot and built with the latest TCPA, CTIA, and other consumer regulations in mind.

LiveVox [HCI / icon]

Webchat Integration

LiveVox’s Webchat functionality is fully integrated into the platform, enabling a seamless application from your website to other communication channels so agents can work more efficiently.

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Promote Self-Service

Implement webchat and chatbots on your website to encourage customers to self serve, enhance the customer experience, and boost operational efficiency.

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Analytics & Reporting

Overlay data from every channel, agent, customer, and interaction for a 360-degree view of operations, customer experience, and agent performance. Leverage 150+ out-of-the-box reports that can be created via a user-friendly, drag-and-drop interface.

LiveVox [ACD / icon]

Customer Satisfaction Surveys

Easily create and implement post-call Customer Satisfaction Surveys (CSAT) to understand customer and agent sentiment and overlay scores with other relevant metrics to uncover performance drivers.

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Natural Language Processing (NLP)

Our chatbots use NLP to recognize words and phrases in order to understand and respond to the input from the customer.

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Visual Bot Builder

Quickly deploy bots using an intuitive point-and-click builder that automatically organizes conversation paths into workflows and makes it easy to create and edit engagement flows on the fly.

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Templates & Pre-built Library

Eliminate the need for complex integrations by accessing easily customizable pre-built AI bot templates that automatically sync key customer profile data in our pre-built library for ready made chat journeys.

Providing chatbot solutions for businesses just like you

Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.

—Tom Nusspickel | COO, American First Finance

  “LiveVox was essential to accelerating our evolution to a digital-first model. This was the platform where we could introduce the power of digital channels in order to connect with consumers. So it was actually a way to accelerate our thinking around omnichannel.”

VP, Strategic Development, Business Servicer

Frequently Asked Questions About Chatbots

What are customer service chatbots?

Customer service chatbots are messaging applications that use artificial intelligence programming to automatically respond to customer inquiries, understand intent, and promote self-service. Customer service chatbots can provide pre-written responses in the form of pick lists based on keyword cues or through natural language processing. These chatbots are used in contact centers.

What are the benefits of using chatbots?

The benefits of using chatbots include expanded self service, improved customer experience, the ability to improve over time, security, personalization, accessibility, and efficiency. Chatbots increase the capacity of human agents by taking over repetitive and time consuming tasks. This frees up the human agent to focus on more complicated support cases that require complex problem solving.

How do chatbots use NLP?

Natural language processing is an artificial intelligence algorithm that conversational customer service chatbots use to carry out human-like conversations. Chatbots use NLP by recognizing keywords and phrases in order to understand, interpret, and respond to human language.

How do conversational chatbots reduce overhead?

Because conversational chatbots can tackle the low hanging fruit of customer service work such as order status updates, simple account lookups, or verifications, they give organizations the ability to automate repetitive, labor-intensive processes. This reduces human labor costs and increases operational efficiency. As a result of the efficiency gains created by chatbots, errors are minimized, which in turn reduces the cost of repeat work as well as customer and agent attrition.

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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LiveVox is proud to be both PCI and SOC 2 Compliant.


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creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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