LiveVox Products | Contact Center AI Chatbot Software

Lower Costs and Improve CX with Intelligent Chatbots

Automate with ease using eLVee, a native AI-enabled customer care chatbot for the web and SMS and provide round the clock support by letting customers initiate help sessions when the need arises.
LiveVox [eLVee / webchat screen]

Key Benefits of LiveVox’s AI-Powered Chatbots

Easy To Set Up

Deploy pre-built bots that are easy to configure using a point-and-click editor that automatically syncs key customer data.
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Automate Customer Verification & Service

Automate tasks that don’t require human agents and offer smart self-service that is personalized to each customer’s needs.

Better Utilize Your Top Performing Agents

Enable human agents to use their problem solving skills and empathy – not re-gathering customer information or re-authenticating data.
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LiveVox [chatbot / screen on laptop]
LiveVox [agent / looking at webchat sreen]

Improve satisfaction using CX enhancing webchat

Customers expect seamless, speedy service. LiveVox lets clients build AI-enabled chatbots into existing messaging workflows on SMS and web channels with ready-made templates and out-of-the-box integrations for practical, intelligent campaign creation in minutes.

LiveVox [crm / screen]

Drive ROI across multiple channels with AI virtual agents

Leverage customer profiles and upgrade existing workflows for personalized communication at scale while tailoring journeys with just-in-time follow-ups powered by data-driven insights on customer channels of choice.

AI Virtual Agents for Inbound Call Routing
LiveVox WFO

Easily empower your organization with the industry-changing power of AI

Drive innovation and efficiency with our practical yet powerful AI solutions, including pre-integrated AI Virtual Agents and Chatbots that can be easily fine-tuned and deployed at scale.

LiveVox WFO

Deep dive into comprehensive chatbot analytics

Set and track goals such as chat success, lead capture rates, and escalations to live human agents and view performance data in real-time engagement dashboards to understand what’s working and what isn’t so you can optimize your conversations.

LiveVox [agent / reviewing data]
LiveVox [Omnichannel-AI / brochure]

Brochure

In-Depth Look at LiveVox’s Next Generation Omnichannel

Chatbots are one of many ways LiveVox helps expand digital engagement. Dive deeper into all of LiveVox’s Omnichannel offering by downloading this brochure.

LiveVox [chatbot / brief]

ROI

LiveVox AI Chatbot ROI Assessment

See the impact LiveVox AI chatbot software could have on your organization. Download our ROI assessment here.

Enterprise Level Chatbots for Contact Centers

LiveVox [Automated Dialer / icon]

Integrated CRM

Close the cross-channel gap and enable agents to maintain the conversation across any channel, including chatbots, resulting in greater personalization and increased conversion rates.

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SMS Integration

LiveVox’s SMS solution is fully integrated with a native AI-enabled bot and built with the latest TCPA, CTIA, and other consumer regulations in mind.

LiveVox [HCI / icon]

Webchat Integration

LiveVox’s Webchat functionality is fully integrated into the platform, enabling a seamless application from your website to other communication channels so agents can work more efficiently.

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Promote Self-Service

Implement webchat and chatbots on your website to encourage customers to self serve, enhance the customer experience, and boost operational efficiency.

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Analytics & Reporting

Overlay data from every channel, agent, customer, and interaction for a 360-degree view of operations, customer experience, and agent performance. Leverage 150+ out-of-the-box reports that can be created via a user-friendly, drag-and-drop interface.

LiveVox [ACD / icon]

Customer Satisfaction Surveys

Easily create and implement post-call Customer Satisfaction Surveys (CSAT) to understand customer and agent sentiment and overlay scores with other relevant metrics to uncover performance drivers.

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Natural Language Processing (NLP)

Our chatbots use NLP to recognize words and phrases in order to understand and respond to the input from the customer.

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Visual Bot Builder

Quickly deploy bots using an intuitive point-and-click builder that automatically organizes conversation paths into workflows and makes it easy to create and edit engagement flows on the fly.

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Templates & Pre-built Library

Eliminate the need for complex integrations by accessing easily customizable pre-built AI bot templates that automatically sync key customer profile data in our pre-built library for ready made chat journeys.

Providing chatbot solutions for businesses just like you

Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.

—Tom Nusspickel | COO, American First Finance

  “LiveVox was essential to accelerating our evolution to a digital-first model. This was the platform where we could introduce the power of digital channels in order to connect with consumers. So it was actually a way to accelerate our thinking around omnichannel.”

VP, Strategic Development, Business Servicer

Frequently Asked Questions About Chatbots

What are customer service chatbots?

Customer service chatbots are messaging applications that use artificial intelligence programming to automatically respond to customer inquiries, understand intent, and promote self service. Customer service chatbots can provide pre-written responses in the form of pick lists based on keyword cues or through natural language processing.

What are the benefits of using chatbots?

The benefits of using chatbots include expanded self service, improved customer experience, the ability to improve over time, security, personalization, accessibility, and efficiency. Chatbots increase the capacity of human agents by taking over repetitive and time consuming tasks. This frees up the human agent to focus on more complicated support cases that require complex problem solving.

How do chatbots use NLP?

Natural language processing is an artificial intelligence algorithm that conversational customer service chatbots use to carry out human-like conversations. Chatbots use NLP by recognizing keywords and phrases in order to understand, interpret, and respond to human language.

How do conversational chatbots reduce overhead?

Because conversational chatbots can tackle the low hanging fruit of customer service work such as order status updates, simple account lookups, or verifications, they give organizations the ability to automate repetitive, labor-intensive processes. This reduces human labor costs and increases operational efficiency. As a result of the efficiency gains created by chatbots, errors are minimized, which in turn reduces the cost of repeat work as well as customer and agent attrition.

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Integrated Agent Workflows

LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

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An Industry-Leading End-to-End SLA

Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.