LiveVox Products | WhatsApp

Chat With Your Customers On WhatsApp

Livevox seamlessly integrates WhatsApp into a comprehensive omnichannel suite so you can send and receive messages from a single desktop.
LiveVox [WhatsApp Integration / SMS Client]

Key Benefits of LiveVox’s integration with WhatsApp

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One hub for every messaging channel

Use WhatsApp just like you would SMS, webchat, or email.Respond to customers quickly in their preferred communication channel.

Improve performance with agent-level analytics

View individual channel and agent metrics to get real-time insight into which channels have the most impact and when.

Maximize the value and ROI of your customer support

Generate brand, service, and product awareness, drive leads, close deals, and secure customers for life with a channel they’re already using.
LiveVox [WhatsApp Integration / screen on laptop]
LiveVox [knowledge center / screens]

Save time and instantly answer the most common customer questions

Optimize customer service and be more accessible 24/7/365 with automatic replies that link knowledge base articles, or provide highly effective and quick responses in the form of pre-written FAQs triggered by keywords, or upload and share files.

Enhance lead generation

Use pre-defined WhatsApp templates to proactively engage customers and fuel your lead generation efforts by helping to qualify, categorize, and gauge interest in offers.
LiveVox [woman customer / mobile phone call driver]
Record Everything

Nurture customer relationships with automated, personalized communication

LiveVox’s AI-powered chatbots can send relevant messages over WhatsApp based on a variety of triggers from simple yes/no queries to more complicated requests.
LiveVox [WhatsApp / product brief]

WhatsApp Product Brief

Access 2 billion users in 180 countries from 1 screen

LiveVox helps businesses expand customer support across channels and geographies by seamlessly connecting the most popular messaging app in the world with customer service staples like SMS and webchat to get a holistic look at every digital interaction.
LiveVox WEM Brochure

Brochure

Learn about LiveVox’s Other Omnichannel Offerings

WhatsApp is just one of many channels LiveVox offers to help drive personalized customer experiences. Dive deeper into LiveVox’s omnichannel engagement suite by downloading this brochure.

Providing chat with your customers on WhatsAppt for businesses just like you

“The ability to have everything available on one platform and be able to not have to worry about the backend like we used to, went a long way in our decision-making process.”

—Daniel Torres | Director of IT, PBFCM

“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”

—Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg

“No matter what the challenge is, whatever the new thing is behind the next turn that you have to deal with in your business, you need a solution that can adapt…LiveVox is there in the boat with us.”

—VP | Workforce Management, Business Servicer

Learn more about the LiveVox WhatsApp product integration

Check out our Frequently Asked Questions below.

What is WhatsApp Business?

WhatsApp Business is a mobile messaging channel and offers similar benefits as other digital channels like SMS and webchat. WhatsApp Business is similar to the consumer-facing version of WhatsApp, with the main difference being that WhatsApp Business offers a verified and more complete Business Profile so customers can trust who they’re chatting with.

Is Whatapp good for Customer Service?

Like any digital messaging channel, WhatsApp is great for handling common customer service inquiries, collecting customer feedback,sending status updates, sharing notifications instantly, highlighting products and services, seamlessly scheduling appointments, and scaling customer communication, especially for international customers.

How to use Whatsapp in your Call / Help Center?

WhatsApp is a great addition to any asynchronous channel offering in call/help centers because it gives customers the flexibility to respond in real-time or at their own convenience. Like other messaging channels offered by LiveVox, WhatsApp conversation histories are preserved and appear in threaded views within multichannel inboxes on the agent desktop. Call and help centers can integrate WhatsApp into the LiveVox CRM and offer mobile-based customer support at scale.

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.