Resources | Developer Resources
A Platform Built To Flex With You
LiveVox’s simplified approach to integration enables developers to more easily meet evolving contact center needs.
A Simplified Approach to Meeting Business Requirements
If you can access it via a web browser, we can connect it to your workflow. Before going down the path of custom development, learn how LiveVox’s approach to integration can help solve many traditional development requirements.
Learn About LiveVox’s Integration Approach
LiveVox’s CRM capability makes it easier to unify different applications, data sources, and workflows to meet your specific business needs. Learn more by downloading this brief.
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To help developers find what they need, LiveVox created a dedicated portal that contains key information on LiveVox’s APIs, Documentation, and Use Cases. The portal also contains best practices such as an API Quick Start Guide that gives developers an overview of the LiveVox environment, how to get started, sample collections, and more.
Learn more by contacting us today.
Open APIs and documentation
As a pure cloud provider, LiveVox was built to be flexible. We offer a robust directory of open APIs spanning the capabilities of our platform. LiveVox’s REST APIs provide basic CRUD (create, read, update, and delete) capabilities through standard HTTP methods. Each category of our REST APIs is described by a separate WADL (Web Application Description Language) document.
Learn more by contacting us today.
LiveVox was built to empower, but if you want our guidance, we have a dedicated integration team that can help with your custom needs. Our integration team has a diverse and experienced background across different contact center technology applications and a deep understanding of LiveVox’s architecture. They leverage that insight in helping contact centers evaluate and build an effective plan to meet operational needs with the least amount of heavy lifting.
Learn more about our consulting services.
Create intelligent and automated workflows
Design a data model that fits your specific business needs. Simplified 3rd-party integrations allow you to easily incorporate all of the upstream and downstream data for a fully unified platform experience. If you can access it via a web browser, we can connect it to your workflow. In doing so, avoid repetitive, tedious, and oftentimes unnecessary tasks.
Learn more about the benefits of our Unified CRM solution.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.