LiveVox Resources | Developer Resources
A Platform Build to Flex With You
A Simplified Approach to Meeting Business Requirements
If you can access it via a web browser, we can connect it to your workflow. Before going down the path of custom development, learn how LiveVox’s approach to integration can help solve many traditional development requirements.
Developer portal
To help developers find what they need, LiveVox created a dedicated portal that contains key information on LiveVox’s APIs, Documentation, and Use Cases. The portal also contains best practices such as an API Quick Start Guide that gives developers an overview of the LiveVox environment, how to get started, sample collections, and more.
Learn more by contacting us today.
Open APIs and documentation
We offer a robust directory of open APIs spanning the capabilities of our platform. LiveVox’s REST APIs provide basic CRUD (create, read, update, and delete) capabilities through standard HTTP methods. Each category of our REST APIs is described by a separate WADL (Web Application Description Language) document.
Learn more by contacting us today.
Professional services
LiveVox’s integration team has a diverse and experienced background across different contact center technology applications and a deep understanding of LiveVox’s architecture. They leverage that insight in helping contact centers evaluate and build an effective plan to meet operational needs with the least amount of heavy lifting.
Learn more about our consulting services.
Create intelligent and automated workflows
Design a data model that fits your specific business needs. Simplified 3rd-party integrations allow you to easily incorporate all of the upstream and downstream data for a fully unified platform experience. If you can access it via a web browser, we can connect it to your workflow. In doing so, avoid repetitive, tedious, and oftentimes unnecessary tasks.
Learn more about the benefits of our Unified CRM solution.
Product Brief
Learn About LiveVox’s Integration Approach
LiveVox’s CRM capability makes it easier to unify different applications, data sources, and workflows to meet your specific business needs. Learn more by downloading this brief.
Providing contact center management for businesses just like you
“The LiveVox partnership requires minimal customer effort. The platform and support offered [to us] simplifies things so we can keep going about our day-to-day lives.”
—Servicing Team, PBFCM
“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”
—Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg
“Almost every feature is configurable by the user, especially helpful for call flows and routing, and integration with internal or third-party systems.”
—Administrator, Financial Services
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
