(844) 207-6663
Why Cloud

LiveVox Cloud

Flexibility, Scale, Security, and Sustainability

LiveVox has over 20 years of cloud expertise, empowering you with the most mature and comprehensive cloud contact center solution in the market.

Key Benefits of LiveVox’s Cloud Technology

Continuous innovation

How customers communicate will continue to evolve. LiveVox’s quarterly upgrades spanning Channels, CRM, and WFO help you stay ahead of customer expectations and regulatory requirements.

1

Centralized yet scalable

Quickly connect and scale your contact center operations while maintaining centralized management control. From seasonal volume, additional contact centers, or remote agents, LiveVox allows you to scale quickly and with minimal disruptions.

Better TCO and ROI

Benefit from a market-leading total cost of ownership model and ROI-driven engagement strategies with LiveVox’s cloud platform that avoids heavy CapEx investments and integration hurdles.

Survey Report

The Work-From-Home Report

Read how cloud contact center software is helping businesses adjust to the needs of the “New Normal.”

LiveVox Work from Home Report 2020
Continuous Upgrades

Always have access to the latest capablities

LiveVox provides quarterly updates that include an average of 40+ new features and functionality per release. LiveVox’s upgrades span all new channels, CRM and WFO capabilities. All features are fully integrated and ready to use out of the box, minimizing any heavy lifting needed by clients.

Learn more how LiveVox enables your contact center to maximize its potential.

Cloud Security

Benefit from the highest levels of cloud security

Ensuring cloud security is in our DNA. With over 20 years of experience meeting the needs of highly regulated industries and handling sensitive information, ensuring regulatory compliance is second nature to us and we can help carry that burden for you. LiveVox has a dedicated Security team that ensures the highest levels of cloud security, developing capabilities that granted PCI-DSS and SOC II certifications.

Learn more about our cloud security resources.

Eliminate Data Silos

Avoid the headaches created from data silos

Our cloud platform solves the integration challenge with a data-first point of view. We do this by assembling the right underlying data structures so that communication channels can be layered on top and the data can flow freely between them. If you can access it via a web browser, we can connect it to your workflow. LiveVox provides a simplified path to any application, internal or third party, so you can get more done with fewer screens and less custom integrations.

Learn more about our CRM system integrations.

Remain Flexible

Boost adaptability and flex with change as it comes

As a cloud platform, our technology is not limited by location. You can easily connect agents whether their desk is in an office at their kitchen table. Agents maintain a streamlined experience with full access to all of LiveVox’s capabilities from a unified agent desktop embedded with a softphone. Managers are equipped with workforce management tools to help centralize monitoring across a dispersed environment.

Read this case study to learn how one company successfully shifted their operations to a work from home environment with LiveVox.

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.