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Products | LiveVox Cloud

Flexibility, Scale, Security and Sustainability

LiveVox has over 20 years of cloud expertise, empowering you with the most mature and comprehensive cloud contact center solution in the market.

Key Features of LiveVox’s Cloud Technology

Continuous innovation

LiveVox’s quarterly upgrades help you stay ahead of customer expectations and regulatory requirements.

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Centralization with scale

Quickly connect and scale your contact center operations while maintaining centralized management control. 

Better TCO and ROI

Avoid heavy CapEx investments and integration hurdles with a market-leading total cost of ownership model and ROI-driven engagement strategies.

TCO Analysis

Not All Clouds Are Built The Same

Read this TCO Analysis to understand how LiveVox’s approach to Total Cost of Ownership (TCO) compares with other cloud providers.

“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”

—Matt Murphy | Dr. of Workforce Management and Dialing Operations, Best Egg

Always have access to the latest capabilities

LiveVox provides quarterly updates that span our entire product portfolio and includes an average of 40+ new capabilities per release. All features are fully integrated and ready to use out of the box, minimizing any heavy lifting needed by clients.

Learn how LiveVox enables your contact center to maximize its potential.

Benefit from the highest levels of cloud security

LiveVox has over 20 years of experience in highly regulated industries and has a dedicated Security team that ensures the highest levels of cloud security, developing capabilities that earned PCI-DSS and SOC II certifications.

Learn more about our cloud security resources.

Avoid the headaches created by data silos

Our cloud platform solves integration challenges by allowing data to flow freely between communication channels. LiveVox provides a simplified path to any application, internal or third party, so you can get more done with fewer screens and custom integrations.

Learn more about our CRM system integrations.

Boost adaptability and flex with change as it comes

With our cloud platform, agents maintain a streamlined experience with full access to all capabilities from a unified agent desktop. Managers are also equipped with workforce management tools to help centralize monitoring across a dispersed environment.

Learn how one company successfully shifted to work from home.

Brochure

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.