LiveVox Products | Contact Center Attempt Supervisor

Increase Productivity & Reduce Risk Across All Channels

Drastically simplify how you manage contact attempts across channels—voice, email, and SMS—to meet CFPB requirements, consumer preferences, and your own operational parameters with our contact center attempt supervisor.

Key Benefits of LiveVox’s Attempt Supervisor

Centralize contact attempt requirements

Configure contact attempt controls across campaigns and channels, regardless of whether your agents are in-house, working remotely, or you are outsourcing your operation.

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Minimize risk through automation

Contact attempt controls are automatically applied to voice, email, and SMS campaigns and cannot be overridden, eliminating human error. Updates can be made on-demand and are immediately reflected in the system.

Maximize control

Attempt Supervisor provides a comprehensive list of contact attempt control options at the channel and account level. Fine-tune your approach to compliance as the regulatory landscape continues to evolve.

Product Brief

In-Depth Look At Attempt Supervisor

Get a deeper look at LiveVox’s contact center Attempt Supervisor by reading this brief.

Gain greater control over your outreach

Attempt Supervisor gives you the power to configure exactly when, how many times, and where in sequence a customer is contacted, with the ability to take into account a whole range of other factors.

Centralize and automate adherence

Once configured, compliance controls can be implemented across all voice, email and SMS campaigns. And, they can’t be overridden, eliminating the chance of human error or misinterpretation.

Make compliance a priority

Beyond Attempt Supervisor, we offer a number of additional compliance-focused solutions spanning voice, email, and SMS, including HCI® and HTI, CTIA-mandated opt-outs, unsubscribe lists, and campaign limitation settings.

Learn more about contact center attempt software

Check out our Frequently Asked Questions below.

What makes LiveVox the better choice for contact attempt software?

LiveVox is the contact attempt software of choice for contact centers, with an incredibly powerful platform that enables contact centers to automate their contact attempt strategies while scaling. 

LiveVox’s contact attempt software allows contact centers to reach out to customers over multiple channels, improving customer experience and ensuring customer contact data remains up-to-date. Managers can quickly review call attempts, dig deeper into contact attempts by analytics, and review performance metrics for each agent or call campaign. LiveVox contact attempt software also comes equipped with integrated AI features like automated dialing optimization, caller ID, system cascading capabilities, and back-end MIS updates – all designed to ensure customers receive a great customer experience regardless of the channel used.

LiveVox contact attempt software is designed to streamline contact center operations and provide detailed contact history records, allowing contact center agents and managers to focus on meaningful interactions. LiveVox contact attempt software provides an organized view of contact attempts across multiple communication methods, with real-time reports including automatic alerts to ensure maximum contact efficiency. 

Additionally, the LiveVox platform allows for custom call treatments, such as automated grace period adherence, sequential dialing strategies, scheduling rules for future calls and answering machine detection

With LiveVox’s contact attempt software keeping contact attempts organized and tracked in a centralized location, contact center operators won’t need to waste time searching through monitoring systems and databases trying to identify which customers have been contacted in the past – all while maintaining compliance with regulations.

Why is automated omnichannel risk mitigation important for contact centers?

Automated omnichannel risk mitigation is a critical aspect of contact centers today, considering that customer interactions and data processing takes place across multiple channels. By implementing automated omnichannel risk mitigation solutions, contact centers can conveniently protect their customers’ sensitive information, capture actionable insights for improved decision making, and gain operational efficiency.

LiveVox’s patented suite of automated omnichannel solutions is designed to enable optimized customer service experiences without compromising security. LiveVox platform of bundled compliance and omnichannel solutions offer robust contact center protection by accurately identifying potential risks while maintaining privacy compliance, delivering dynamic controls, and fraud analytics to identify suspicious activity in real time. 

 

Thanks to LiveVox’s automated omnichannel risk mitigation solutions, contact centers can ensure the safety of their customers while simultaneously providing better service standards.

Further, LiveVox’s automated omnichannel mitigation covers the entire customer journey across multiple channels and enables contact centers to embed compliance requirements into their operations. By taking advantage of LiveVox’s automated risk mitigation, contact centers can ensure they remain ahead of threats while maintaining positive customer relationships.

LiveVox Voice Capabilities

  • Automated, Preview, Manual, and Human Call Initiator (HCI®)

  • Text to Speech
  • Screen Pops
  • Voicemail Management
  • ACD with Dynamic Routing
  • LCID and Answering Machine Detection
  • Call and Screen Recording
  • 3rd Party API Integration
  • Secure Payment Capture
  • Agent and Manager Chat
  • Campaign and List Management
  • Granular Outreach Restrictions
  • Consent Management
  • Content Library
  • Quality Monitoring and Performance Reporting
  • Unified CRM and WFO Functionality
  • Agent Coaching
  • CRM Integration
  • Outbound Attempt Supervisor

Brochure

Seamlessly Unify the Customer Experience with Integrated Channels

Take a look at how a fully integrated Omnichannel Platform is what your agents and customers really want. 

LiveVox Platform Brochure

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

 

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creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com


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Livevox has joined forces with NICE,
creating a Conversational AI Powerhouse.

Click here to be redirected to NICE.com

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