LiveVox Products | Blended Omnichannel
Key Benefits of LiveVox’s Attempt Supervisor
Centralize contact attempt requirements
Configure contact attempt controls across campaigns and channels, regardless of whether your agents are in-house, working remotely, or you are outsourcing your operation.
Minimize risk through automation
Attempt Supervisor provides a comprehensive list of contact attempt control options at the channel and account level. Fine-tune your approach to compliance as the regulatory landscape continues to evolve.
Gain greater control over your outreach
Attempt Supervisor gives you the power to configure exactly when, how many times, and where in sequence a customer is contacted, with the ability to take into account a whole range of other factors.
Explore our outbound campaign management capabilities.
Centralize and automate adherence
Once configured, compliance controls can be implemented across all voice, email and SMS campaigns. And, they can’t be overridden, eliminating the chance of human error or misinterpretation.
Maintain compliance across dispersed operations.
Make compliance a priority
Beyond Attempt Supervisor, we offer a number of additional compliance-focused solutions spanning voice, email, and SMS, including HCI® and HTI, CTIA-mandated opt-outs, unsubscribe lists, and campaign limitation settings.
Learn more about our other compliance controls.
See Attempt Supervisor in Action
LiveVox Voice Capabilities
- Manual, Preview, and Human Call Initiator (HCI®)
- Human Text Initiator (HTI)
- Automated Dialing System
- Text to Speech
- Screen Pops
- Voicemail Management
- ACD with Dynamic Routing
- LCID and Answering Machine Detection
- Call and Screen Recording
- 3rd Party API Integration
- Secure Payment Capture
- Agent and Manager Chat
- Campaign and List Management
- Granular Outreach Restrictions
- Consent Management
- Content Library
- Quality Monitoring and Performance Reporting
- Unified CRM and WFO Functionality
- Agent Coaching
- CRM Integration
- Outbound Attempt Supervisor
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.