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LiveVox Products | Blended Omnichannel

Attempt Supervisor

Drastically simplify how you manage contact attempts across channels—voice, email, and SMS—to meet CFPB requirements, consumer preferences, and your own operational parameters.
LiveVox [Phone Dial Attempt Supervisor (PDAS) / mobile phone]

Key Benefits of LiveVox’s Attempt Supervisor

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Centralize contact attempt requirements

Configure contact attempt controls across campaigns and channels, regardless of whether your agents are in-house, working remotely, or you are outsourcing your operation.

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Minimize risk through automation

Contact attempt controls are automatically applied to voice, email, and SMS campaigns and cannot be overridden, eliminating human error. Updates can be made on-demand and are immediately reflected in the system.

Maximize control

Attempt Supervisor provides a comprehensive list of contact attempt control options at the channel and account level. Fine-tune your approach to compliance as the regulatory landscape continues to evolve.

Product Brief

In-Depth Look At Attempt Supervisor

Get a deeper look at LiveVox’s Attempt Supervisor by reading this brief.

LiveVox Platform Brochure
Versatile Alerts

Gain greater control over your outreach

Attempt Supervisor gives you the power to configure exactly when, how many times, and where in sequence a customer is contacted, with the ability to take into account a whole range of other factors.

Explore our outbound campaign management capabilities.

Centralize and automate adherence

Once configured, compliance controls can be implemented across all voice, email and SMS campaigns. And, they can’t be overridden, eliminating the chance of human error or misinterpretation.

Maintain compliance across dispersed operations.

Customize Ticketing

Make compliance a priority

Beyond Attempt Supervisor, we offer a number of additional compliance-focused solutions spanning voice, email, and SMS, including HCI® and HTI, CTIA-mandated opt-outs, unsubscribe lists, and campaign limitation settings.

Learn more about our other compliance controls.

See Attempt Supervisor in Action

LiveVox PDAS

LiveVox Voice Capabilities

  • Manual, Preview, and Human Call Initiator (HCI®)
  • Human Text Initiator (HTI)
  • Automated Dialing System
  • Text to Speech
  • Screen Pops
  • Voicemail Management
  • ACD with Dynamic Routing
  • LCID and Answering Machine Detection
  • Call and Screen Recording
  • 3rd Party API Integration
  • Secure Payment Capture
  • Agent and Manager Chat
  • Campaign and List Management
  • Granular Outreach Restrictions
  • Consent Management
  • Content Library
  • Quality Monitoring and Performance Reporting
  • Unified CRM and WFO Functionality
  • Agent Coaching
  • CRM Integration
  • Outbound Attempt Supervisor

Brochure

Learn about LiveVox’s other channel offerings

Attempt Supervisor can help manage contact attempt controls across other channels beyond voice. Download the brochure to learn about LiveVox’s other digital channel offerings.

* LiveVox [brochure / Omnichannel]

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.