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CX Round-Up: Must Reads for Customer Service

CX Round-Up: Must Reads for Customer Service

Most Brands have figured out that they need to have good customer service if they are to survive in this market. Customers now have so many options to shop that it takes more than having a stellar product to keep their loyalty. It doesn’t take much to sour a...
How To Use CX Data Analysis For The Biggest Impact

How To Use CX Data Analysis For The Biggest Impact

Most business leaders would agree that customer experience data is a valuable source of information. The insights from it can be used to drive positive business outcomes like repeat purchases and increased brand loyalty. And yet, understanding which actions to take to...