Key Benefits of LiveVox’s Configurable Agent Desktops
Just the right information at just the right time
Eliminate the hassle of toggling between screens when time is of the essence and present agents with the information and context they need to succeed from a single window.
Unified channel management
Enable agents to engage customers on channels of choice from one interface that integrates conversational AI and NLP via Voice, Email, and Webchat.
Easily configure to fit your business needs
Modify agent desktops based on roles and select the data fields and layouts needed to address customer needs. Pull in 3rd-party data for a seamless agent experience.
An Easy Way To Improve The Customer Experience
A better agent experience leads to better customer experience. With LiveVox, you can easily define Agent Desktop layouts using our pre-configured library, test those designs, and instantly roll them out to your agents without having to write a line of code.
Personalize conversations and increase data sharing across channels with integrated profiles and automatic screen-pops.
Provide a single agent interface
Incorporate traditionally disparate applications into a single point of reference for your agents to have more effective conversations.
Automate desktop workflows
A drag-and-drop workflow engine enables you to codify customer interaction best practices to make your agent’s job easier and customer experiences more consistent.
Simplify internal communication
Make internal collaboration easier with bulletin-board-like functionality combining the intuitive features of social media, internal chat, polling, and news feeds.
Unlock your agent’s full potential with Agent Assist
Agent Assist uses real-time speech-to-text processing to guide agents with live information and recommendations during customer interactions, and notes when conversations end.
Learn more about Configurable Agent Desktops
Check out our Frequently Asked Questions below.
Why choose LiveVox for your agent desktop software?
LiveVox’s Configurable Contact Center Agent Desktops eliminate the hassle of toggling between screens when time is of the essence and present agents with the information and context they need to succeed from a single window.
We provide third-part system access alongside a unified CRM and multichannel inbox to enable agents to engage customers on channels of choice from one interface that integrates conversational AI and NLP via Voice, Email, and Webchat.
LiveVox Agent Desktops can be easily tailored to meet your business needs. Managers can modify desktops based on roles and select the data fields and layouts needed to address customer needs. They may also pull in 3rd-party data for a seamless agent experience.
How do screen pops support agent desktop automation?
Livevox Integrated Agent Workflows eliminate the complexity of pulling together multiple systems and data streams into one easy-to-create, easy-to-modify agent workspace. LiveVox’s desktops and agent workflows combine a powerful library of applications and modules that can be orchestrated through a designer tool to provide a customizable omnichannel workspace that integrates into your agent’s current experience. It’s easy to set up and easy to configure, and we can integrate with any web based system of record.
LiveVox CRM Capabilities
- Multichannel Interaction History
- Advanced Filtering and Field Mapping
- Multichannel Consent Management and Suppression List
- Contact Attempt Management
- Account & Contact Mapping
- Configurable Segmentation
- Contact Notes and Attachment Library
- Agent Desktop Editor
- Campaign and Workflow Management
- Voice and Multichannel Inbox
- Integrated Scripting and Ticketing
- Integrated Knowledge Base
- API Call Outs to 3rd Party Systems
- Web-Intake Form
- Integrated WFO tools
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security