LiveVox Products | CRM
Configurable Agent Desktops
Create a desktop that makes it easier for agents to do their job and exceed customer expectations.
Key Benefits of LiveVox’s Configurable Agent Desktops
Just the right information at just the right time
Eliminate the hassle of toggling between screens when time is of the essence and present agents with the information and context they need to succeed from a single window.
Unified channel management
Enable agents to engage customers on their channel of choice with a single user-friendly interface that makes it easy to converse via Voice, Email, SMS, and Webchat.
Easily configure to fit your business needs
Modify agent desktops based on roles and select the data fields and layouts needed to address customer needs. Pull in 3rd-party data for a seamless agent experience.
Extended Overview
An Easy Way To Improve The Customer Experience
A better agent experience leads to better customer experience. With LiveVox, you can easily define Agent Desktop layouts using our pre-configured library, test those designs, and instantly roll them out to your agents without having to write a line of code.
Personalize conversations
Empower agents to identify customers right away by arming them with an enriched agent desktop that includes a unified view of the customer.
Learn how our CRM unifies customer data.
Provide a single agent interface
Incorporate traditionally disparate applications into a single point of reference for your agents to have more effective conversations.
Learn more about LiveVox’s integration capabilities.
Create an efficient desktop workflow
A drag-and-drop workflow engine enables you to codify customer interaction best practices to make your agent’s job easier and customer experiences more consistent.
Learn how to improve performance with agent scripts.
See Agent Desktops in Action
LiveVox CRM Capabilities
- Multichannel Interaction History
- Advanced Filtering and Field Mapping
- Multichannel Consent Management and Suppression List
- Contact Attempt Management
- Configurable Segmentation
- Contact Notes and Attachment Library
- Agent Desktop Editor
- Campaign and Workflow Management
- Voice and Multichannel Inbox
- Integrated Scripting and Ticketing
- Integrated Knowledge Base
- API Call Outs to 3rd Party Systems
- Web-Intake Form
- Integrated WFO tools
Learn about LiveVox’s other CRM offerings
Configurable Agent Desktops is just one of many ways LiveVox helps drive personalized customer experiences. Dive deeper into all of LiveVox’s CRM capabilities by downloading this brochure.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Mitigate Risk
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.
