LiveVox Products | Contact Center Configurable Desktops

Improve Efficiency with a Customized Agent Desktop

A flexible and personalized interface that allows agents to efficiently access relevant customer information, agent assist capabilities, collaboration tools, and communication channels, optimizing their workflow and enhancing customer service. LiveVox contact center desktops maximize agent productivity.

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LiveVox Products | Contact Center Configurable Desktops

Key Benefits of LiveVox’s Configurable Agent Desktops

Just the right information at just the right time

Eliminate the hassle of toggling between screens when time is of the essence and present agents with the information and context they need to succeed from a single window.

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Unified channel management

Enable agents to engage customers on channels of choice from one interface that integrates conversational AI and NLP via Voice, Email, and Webchat.

Easily configure to fit your business needs

Modify agent desktops based on roles and select the data fields and layouts needed to address customer needs. Pull in 3rd-party data for a seamless agent experience.

Extended Overview

An Easy Way To Improve The Customer Experience

A better agent experience leads to better customer experience. With LiveVox, you can easily define Agent Desktop layouts using our pre-configured library, test those designs, and instantly roll them out to your agents without having to write a line of code.

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Personalize conversations

Personalize conversations and increase data sharing across channels with integrated profiles and automatic screen-pops.

Provide a single agent interface

Incorporate traditionally disparate applications into a single point of reference for your agents to have more effective conversations.

Automate desktop workflows

A drag-and-drop workflow engine enables you to codify customer interaction best practices to make your agent’s job easier and customer experiences more consistent.

Simplify internal communication

Make internal collaboration easier with bulletin-board-like functionality combining the intuitive features of social media, internal chat, polling, and news feeds.

Unlock your agent’s full potential with Agent Assist

Agent Assist uses real-time speech-to-text processing to guide agents with live information and recommendations during customer interactions, and notes when conversations end.

Learn more about Configurable Agent Desktops

Check out our Frequently Asked Questions below.

Why choose LiveVox for your agent desktop software?

LiveVox’s Configurable Contact Center Agent Desktops eliminate the hassle of toggling between screens when time is of the essence and present agents with the information and context they need to succeed from a single window.

We provide third-part system access alongside a unified CRM and multichannel inbox to enable agents to engage customers on channels of choice from one interface that integrates conversational AI and NLP via Voice, Email, and Webchat.

LiveVox Agent Desktops can be easily tailored to meet your business needs. Managers can modify desktops based on roles and select the data fields and layouts needed to address customer needs. They may also pull in 3rd-party data for a seamless agent experience.

How do screen pops support agent desktop automation?

Livevox Integrated Agent Workflows eliminate the complexity of pulling together multiple systems and data streams into one easy-to-create, easy-to-modify agent workspace. LiveVox’s desktops and agent workflows combine a powerful library of applications and modules that can be orchestrated through a designer tool to provide a customizable omnichannel workspace that integrates into your agent’s current experience. It’s easy to set up and easy to configure, and we can integrate with any web based system of record.

LiveVox CRM Capabilities

Multichannel Interaction History
Advanced Filtering and Field Mapping
Multichannel Consent Management and Suppression List
Contact Attempt Management

Account & Contact Mapping
Configurable Segmentation
Contact Notes and Attachment Library
Agent Desktop Editor

Campaign and Workflow Management
Voice and Multichannel Inbox
Integrated Scripting and Ticketing
Integrated Knowledge Base

API Call Outs to 3rd Party Systems
Web-Intake Form
Integrated WFO tools

Brochure

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

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What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

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In-Depth Look at LiveVox CRM and Agent Experience

Creating optimal experiences for agents creates decreases call handle times, improving customer experience, and reducing agent attrition. Simply fill out the form below to get instant access.

LiveVox [10 ways manage multichannel compliance / Tip Sheet]

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In-Depth Look at LiveVox’s Customer Engagement Platform

Download this brochure for a comprehensive view of LiveVox’s capabilities. Simply fill out the form below to get instant access.

Ready to boost performance and exceed expectations?

See What You Can Do With LiveVox’s Proven Cloud Platform Today.

Get immediate KPI and bottom-line gains right now
Save time switching between windows with all the tools your team needs in a single screen
Improve customer loyalty and satisfaction in every interaction, including self-service on any channel
Make faster, data-backed decisions using pre-integrated powerful analytics
Configure our modules, APIs, data, and growing partner network to fit your specific needs

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Ready to boost performance and exceed expectations?

See What You Can Do With LiveVox's Proven Cloud Platform Today.

Get immediate KPI and bottom-line gains right now
Save time switching between windows with all the tools your team needs in a single screen
Improve customer loyalty and satisfaction in every interaction, including self-service on any channel
Make faster, data-backed decisions using pre-integrated powerful analytics
Configure our modules, APIs, data, and growing partner network to fit your specific needs

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Ready to boost performance and exceed expectations?

Change The Game For Your Contact Center. Get the Enterprise Plan Today!

Get immediate KPI and bottom-line gains right now
Save time switching between windows with all the tools your team needs in a single screen
Improve customer loyalty and satisfaction in every interaction, including self-service on any channel
Make faster, data-backed decisions using pre-integrated powerful analytics
Configure our modules, APIs, data, and growing partner network to fit your specific needs

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Ready to boost performance and exceed expectations?

Change The Game For Your Contact Center. Get the Professional Plan Today!

Get immediate KPI and bottom-line gains right now
Save time switching between windows with all the tools your team needs in a single screen
Improve customer loyalty and satisfaction in every interaction, including self-service on any channel
Make faster, data-backed decisions using pre-integrated powerful analytics
Configure our modules, APIs, data, and growing partner network to fit your specific needs

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Ready to boost performance and exceed expectations?

Change The Game For Your Contact Center. Get the Essential Plan Today!

Get immediate KPI and bottom-line gains right now
Save time switching between windows with all the tools your team needs in a single screen
Improve customer loyalty and satisfaction in every interaction, including self-service on any channel
Make faster, data-backed decisions using pre-integrated powerful analytics
Configure our modules, APIs, data, and growing partner network to fit your specific needs

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Download Now

In-depth look at LiveVox’s CRM

Dive deeper into all of LiveVox’s CRM offering by downloading this brochure. Simply fill out the form below to get instant access.

LiveVox [CRM overview brochure / thumbnail]

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LiveVox Customer Engagement Platform

You're so close to getting a brochure that will give you a comprehensive view of LiveVox's capabilities! Simply fill out the form for your instant download.

Extended Brief:

LV 19

The latest version of our comprehensive, open platform simplifies how contact center professionals and their teams can deliver exceptional customer service journeys and operational performance, even as their environment grows increasingly challenging and complex.

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LiveVox Partner Program Overview

Become a game changer in customer engagement innovation.

Tipsheet:

5 Ways to Maximize Performance

Customers expect their interactions with the contact center to be fast, personalized, and effortless. It would help if agents had insight into past behaviors, trends, and unspoken needs. At the same time, siloed data and functions make it hard to get visibility into the customer journey.