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LiveVox Products | CRM

Configurable Agent Desktops

Tailor desktops and automate tasks to make it easier for agents to do their job and exceed customer expectations.

Key Benefits of LiveVox’s Configurable Agent Desktops

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Just the right information at just the right time

Eliminate the hassle of toggling between screens when time is of the essence and present agents with the information and context they need to succeed from a single window.

Unified channel management

Enable agents to engage customers on channels of choice from one interface that integrates conversational AI and NLP via Voice, Email, and Webchat. 

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Easily configure to fit your business needs

Modify agent desktops based on roles and select the data fields and layouts needed to address customer needs. Pull in 3rd-party data for a seamless agent experience.

Extended Overview

An Easy Way To Improve The Customer Experience

A better agent experience leads to better customer experience. With LiveVox, you can easily define Agent Desktop layouts using our pre-configured library, test those designs, and instantly roll them out to your agents without having to write a line of code.

LiveVox Platform Brochure
Personalized Conversations

Personalize conversations

Personalize conversations and increase data sharing across channels with integrated profiles and automatic screen-pops.

Learn how our CRM unifies customer data.

Unified View

Provide a single agent interface 

Incorporate traditionally disparate applications into a single point of reference for your agents to have more effective conversations.

Learn more about LiveVox’s integration capabilities.

Configure Tailored Workflows

Automate desktop workflows

A drag-and-drop workflow engine enables you to codify customer interaction best practices to make your agent’s job easier and customer experiences more consistent.

Learn how to improve performance with agent scripts. 

See Agent Desktops in Action

LiveVox Configurable Agent Desktop

LiveVox CRM Capabilities

  • Multichannel Interaction History
  • Advanced Filtering and Field Mapping
  • Multichannel Consent Management and Suppression List
  • Contact Attempt Management
  • Configurable Segmentation
  • Contact Notes and Attachment Library
  • Agent Desktop Editor
  • Campaign and Workflow Management
  • Voice and Multichannel Inbox
  • Integrated Scripting and Ticketing
  • Integrated Knowledge Base
  • API Call Outs to 3rd Party Systems
  • Web-Intake Form
  • Integrated WFO tools

Brochure

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.