LiveVox Products | CRM
Agent Scripting
Guide agents with flexible scripts that maximize efficiency and quality.
Key Benefits of LiveVox’s Agent Scripting
Deliver just the right message at the right time
LiveVox’s Scripts pull together all of the relevant information your agents might need for any interaction using our CRM.
Streamline communications across all outreach
Guide agents through a variety of customer interactions including onboarding, account servicing, support, and sales.
Mitigate compliance risk
Advanced risk-mitigation and reporting capabilities are intrinsically linked to all content and presented in scripts.
Extended Overview
In-Depth Look At Agent Scripting
Get a deeper look at LiveVox’s Agent Scripting functionality by reading this overview.
Simplify complex interactions
Take the guesswork out of servicing customers and keep agents on message with trigger-based dynamic scripts that guide agents through each conversation.
Include external data with our simplified integrations.
Get agents up to speed quickly
Minimize the need for agents to toggle between screens with a step-by-step guide for straightforward inquiries or multi-branching scripts in a single desktop window.
Learn more about LiveVox’s Agent Desktops.
An easier way to drive performance
Our WFO solution simplifies quality and performance by providing a 360-degree view of your operations and centralized quality management and monitoring tools.
Learn other ways to drive efficiency and performance.
See Agent Scripting in Action
LiveVox CRM Capabilities
- Multichannel Interaction History
- Advanced Filtering and Field Mapping
- Multichannel Consent Management and Suppression List
- Contact Attempt Management
- Configurable Segmentation
- Contact Notes and Attachment Library
- Agent Desktop Editor
- Campaign and Workflow Management
- Voice and Multichannel Inbox
- Integrated Scripting and Ticketing
- Integrated Knowledge Base
- API Call Outs to 3rd Party Systems
- Web-Intake Form
- Integrated WFO tools
Learn about LiveVox’s other CRM offerings
Agent scripts are just one of many ways LiveVox helps drive personalized customer experiences. Dive deeper into all of LiveVox’s CRM capabilities by downloading this brochure.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
