LiveVox Products | Agent Scripter
Intelligent Scripting that Leverages Unified Data
Define dynamic workflows and scripts that help agents confidently and subtly deliver consistent and clear communications to customers regardless of whether you’re running an inbound, outbound, or fully blended contact center.
Key Benefits of LiveVox’s Intelligent Scripter
Deliver just the right message at the right time
LiveVox’s Scripts pull together all of the relevant information your agents might need for any interaction using our CRM.
Streamline communications across all outreach
Guide agents through a variety of customer interactions including onboarding, account servicing, support, and sales.
Mitigate compliance risk
Advanced risk-mitigation and reporting capabilities are intrinsically linked to all content and presented in scripts.
Simplify complex interactions
Take the guesswork out of servicing customers and keep agents on message with trigger-based dynamic scripts that guide agents through each conversation.
Get agents up to speed quickly
Minimize the need for agents to toggle between screens even when taking payments with dynamic scripts that include multiple branches in a single window for straightforward inquiries.
An easier way to drive performance
Our WFO solution simplifies quality and performance by providing a 360-degree view of your operations and centralized quality management and monitoring tools.
Overview
In-Depth Look At Agent Scripter
Get a deeper look at LiveVox’s Agent Scripter functionality by reading this overview.
Learn more about Agent Scripting
Check out our Frequently Asked Questions below.
Why choose LiveVox for your call center scripting software?
LiveVox’s dynamic call center scripting software lets you define dynamic workflows and scripts that help agents confidently deliver consistent and clear communications to customers regardless of whether you’re running an inbound, outbound, or fully blended contact center.
LiveVox agent desktops include account information alongside dynamic scripts that can be automatically presented based on specific customer attributes or inputs such as payment requests and according to conditional logic for the most effective, and conscientious, conversations. Two main advantages to LiveVox’s call center agent scripting software are streamlined communications across your organization because scripts help keep agents on message and risk mitigation because scripts ensure compliance best practices are always adhered to.
Essential features of an interactive agent scripting tool
Leverage LiveVox’s Integrated Agent Workflows and agent scripting solution to to optimize call flows and continually improve agent performance. We offer:
- CRM integration
- Risk-mitigation like PCI-certified secure payment capture
- Agent performance monitoring
- Knowledge base integration
- No-code configuration
- Advanced reporting & analytics
LiveVox CRM Capabilities
- Multichannel Interaction History
- Advanced Filtering and Field Mapping
- Multichannel Consent Management and Suppression List
- Contact Attempt Management
- Account & Contact Mapping
- Configurable Segmentation
- Contact Notes and Attachment Library
- Agent Desktop Editor
- Campaign and Workflow Management
- Voice and Multichannel Inbox
- Integrated Scripting and Ticketing
- Integrated Knowledge Base
- API Call Outs to 3rd Party Systems
- Web-Intake Form
- Integrated WFO tools
Brochure
Learn about LiveVox’s other CRM offerings
Agent scripts are just one of many ways LiveVox helps drive personalized customer experiences. Dive deeper into all of LiveVox’s CRM capabilities by downloading this brochure.
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Integrated Agent Workflows
LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.
An Industry-Leading End-to-End SLA
Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
