LiveVox Products | Contact Center Scripting Software

Intelligent Scripting that Leverages Unified Data

Define dynamic workflows and scripts that help agents confidently and subtly deliver consistent and clear communications to customers regardless of whether you’re running an inbound, outbound, or fully blended contact center.

LiveVox Products | Contact Center Scripting Software

Key Benefits of LiveVox’s Intelligent Scripter

Deliver just the right message at the right time

LiveVox’s Scripts pull together all of the relevant information your agents might need for any interaction using our CRM.

Streamline communications across all outreach

Guide agents through a variety of customer interactions including onboarding, account servicing, support, and sales.

Mitigate compliance risk

Advanced risk-mitigation and reporting capabilities are intrinsically linked to all content and presented in scripts.


Simplify complex interactions

Take the guesswork out of servicing customers and keep agents on message with trigger-based dynamic scripts that guide agents through each conversation.

Consent Management
Get agents up to speed quickly

Minimize the need for agents to toggle between screens even when taking payments with dynamic scripts that include multiple branches in a single window for straightforward inquiries.

Secure Payment Transfer
An easier way to drive performance

Our WFO solution simplifies quality and performance by providing a 360-degree view of your operations and centralized quality management and monitoring tools.


In-Depth Look At Agent Scripter

Get a deeper look at LiveVox’s Agent Scripter functionality for your contact center by reading this overview.

Learn more about Agent Scripting

Check out our Frequently Asked Questions below.

Why choose LiveVox for your call center scripting software?

LiveVox’s dynamic contact center scripting software lets you define dynamic workflows and scripts that help agents confidently deliver consistent and clear communications to customers regardless of whether you’re running an inbound, outbound, or fully blended contact center.

LiveVox agent desktops include account information alongside dynamic scripts that can be automatically presented based on specific customer attributes or inputs such as payment requests and according to conditional logic for the most effective, and conscientious, conversations. Two main advantages to LiveVox’s call center agent scripting software are streamlined communications across your organization because scripts help keep agents on message and risk mitigation because scripts ensure compliance best practices are always adhered to.

Essential features of an interactive contact center agent scripting tool

Leverage LiveVox’s Integrated Agent Workflows and agent scripting solution to to optimize call flows and continually improve agent performance. We offer:

  • CRM integration
  • Risk-mitigation like PCI-certified secure payment capture
  • Agent performance monitoring
  • Knowledge base integration
  • No-code configuration
  • Advanced reporting & analytics

LiveVox CRM Capabilities

  • Multichannel Interaction History
  • Advanced Filtering and Field Mapping
  • Multichannel Consent Management and Suppression List
  • Contact Attempt Management
  • Account & Contact Mapping
  • Configurable Segmentation
  • Contact Notes and Attachment Library
  • Agent Desktop Editor
  • Campaign and Workflow Management
  • Voice and Multichannel Inbox
  • Integrated Scripting and Ticketing
  • Integrated Knowledge Base
  • API Call Outs to 3rd Party Systems
  • Web-Intake Form
  • Integrated WFO tools


Learn about LiveVox’s other CRM offerings

Agent scripts are just one of many ways LiveVox helps drive personalized customer experiences. Dive deeper into all of LiveVox’s CRM capabilities by downloading this brochure.

LiveVox Platform Brochure

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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LiveVox is proud to be both PCI and SOC 2 Compliant.