LiveVox Products | Agent Scripter

Intelligent Scripting that Leverages Unified Data

Define dynamic workflows and scripts that help agents confidently and subtly deliver consistent and clear communications to customers regardless of whether you’re running an inbound, outbound, or fully blended contact center.

Key Benefits of LiveVox’s Intelligent Scripter

Deliver just the right message at the right time

LiveVox’s Scripts pull together all of the relevant information your agents might need for any interaction using our CRM.

Streamline communications across all outreach

Guide agents through a variety of customer interactions including onboarding, account servicing, support, and sales.

Mitigate compliance risk

Advanced risk-mitigation and reporting capabilities are intrinsically linked to all content and presented in scripts.

Ticketing

Simplify complex interactions

Take the guesswork out of servicing customers and keep agents on message with trigger-based dynamic scripts that guide agents through each conversation.

Consent Management
Get agents up to speed quickly

Minimize the need for agents to toggle between screens even when taking payments with dynamic scripts that include multiple branches in a single window for straightforward inquiries.

Secure Payment Transfer
An easier way to drive performance

Our WFO solution simplifies quality and performance by providing a 360-degree view of your operations and centralized quality management and monitoring tools.

Overview

In-Depth Look At Agent Scripter

Get a deeper look at LiveVox’s Agent Scripter functionality by reading this overview.

Learn more about Agent Scripting

Check out our Frequently Asked Questions below.

Why choose LiveVox for your call center scripting software?

LiveVox’s dynamic call center scripting software lets you define dynamic workflows and scripts that help agents confidently deliver consistent and clear communications to customers regardless of whether you’re running an inbound, outbound, or fully blended contact center.

LiveVox agent desktops include account information alongside dynamic scripts that can be automatically presented based on specific customer attributes or inputs such as payment requests and according to conditional logic for the most effective, and conscientious, conversations. Two main advantages to LiveVox’s call center agent scripting software are streamlined communications across your organization because scripts help keep agents on message and risk mitigation because scripts ensure compliance best practices are always adhered to.

Essential features of an interactive agent scripting tool

Leverage LiveVox’s Integrated Agent Workflows and agent scripting solution to to optimize call flows and continually improve agent performance. We offer:

  • CRM integration
  • Risk-mitigation like PCI-certified secure payment capture
  • Agent performance monitoring
  • Knowledge base integration
  • No-code configuration
  • Advanced reporting & analytics

LiveVox CRM Capabilities

  • Multichannel Interaction History
  • Advanced Filtering and Field Mapping
  • Multichannel Consent Management and Suppression List
  • Contact Attempt Management
  • Account & Contact Mapping
  • Configurable Segmentation
  • Contact Notes and Attachment Library
  • Agent Desktop Editor
  • Campaign and Workflow Management
  • Voice and Multichannel Inbox
  • Integrated Scripting and Ticketing
  • Integrated Knowledge Base
  • API Call Outs to 3rd Party Systems
  • Web-Intake Form
  • Integrated WFO tools

Brochure

Learn about LiveVox’s other CRM offerings

Agent scripts are just one of many ways LiveVox helps drive personalized customer experiences. Dive deeper into all of LiveVox’s CRM capabilities by downloading this brochure.

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Integrated Agent Workflows

LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

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An Industry-Leading End-to-End SLA

Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.