Key Benefits of LiveVox’s Intelligent Scripter
Deliver just the right message at the right time
LiveVox’s Scripts pull together all of the relevant information your agents might need for any interaction using our CRM.
Streamline communications across all outreach
Guide agents through a variety of customer interactions including onboarding, account servicing, support, and sales.
Mitigate compliance risk
Advanced risk-mitigation and reporting capabilities are intrinsically linked to all content and presented in scripts.
Simplify complex interactions
Take the guesswork out of servicing customers and keep agents on message with trigger-based dynamic scripts that guide agents through each conversation.
Get agents up to speed quickly
Minimize the need for agents to toggle between screens even when taking payments with dynamic scripts that include multiple branches in a single window for straightforward inquiries.
An easier way to drive performance
Our WFO solution simplifies quality and performance by providing a 360-degree view of your operations and centralized quality management and monitoring tools.
Learn more about Agent Scripting
Check out our Frequently Asked Questions below.
Why choose LiveVox for your call center scripting software?
LiveVox’s dynamic contact center scripting software lets you define dynamic workflows and scripts that help agents confidently deliver consistent and clear communications to customers regardless of whether you’re running an inbound, outbound, or fully blended contact center.
LiveVox agent desktops include account information alongside dynamic scripts that can be automatically presented based on specific customer attributes or inputs such as payment requests and according to conditional logic for the most effective, and conscientious, conversations. Two main advantages to LiveVox’s call center agent scripting software are streamlined communications across your organization because scripts help keep agents on message and risk mitigation because scripts ensure compliance best practices are always adhered to.
Essential features of an interactive contact center agent scripting tool
Leverage LiveVox’s Integrated Agent Workflows and agent scripting solution to to optimize call flows and continually improve agent performance. We offer:
- CRM integration
- Risk-mitigation like PCI-certified secure payment capture
- Agent performance monitoring
- Knowledge base integration
- No-code configuration
- Advanced reporting & analytics
LiveVox CRM Capabilities
- Multichannel Interaction History
- Advanced Filtering and Field Mapping
- Multichannel Consent Management and Suppression List
- Contact Attempt Management
- Account & Contact Mapping
- Configurable Segmentation
- Contact Notes and Attachment Library
- Agent Desktop Editor
- Campaign and Workflow Management
- Voice and Multichannel Inbox
- Integrated Scripting and Ticketing
- Integrated Knowledge Base
- API Call Outs to 3rd Party Systems
- Web-Intake Form
- Integrated WFO tools
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security