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LiveVox Products | CRM

Agent Scripting

Guide agents with flexible scripts that maximize efficiency and quality.

Key Benefits of LiveVox’s Agent Scripting

Deliver just the right message at the right time

LiveVox’s Scripts pull together all of the relevant information your agents might need for any interaction using our CRM.

Streamline communications across all outreach

Guide agents through a variety of customer interactions including onboarding, account servicing, support, and sales.

Mitigate compliance risk

Advanced risk-mitigation and reporting capabilities are intrinsically linked to all content and presented in scripts.

Extended Overview

In-Depth Look At Agent Scripting

Get a deeper look at LiveVox’s Agent Scripting functionality by reading this overview.

LiveVox Agent Scripting Extended Overview
Versatile Alerts

Simplify complex interactions

Take the guesswork out of servicing customers and keep agents on message with trigger-based dynamic scripts that guide agents through each conversation.

Include external data with our simplified integrations.

Get agents up to speed quickly

Minimize the need for agents to toggle between screens with a step-by-step guide for straightforward inquiries or multi-branching scripts in a single desktop window.

Learn more about LiveVox’s Agent Desktops.

Integrated WFO capabilities

An easier way to drive performance

Our WFO solution simplifies quality and performance by providing a 360-degree view of your operations and centralized quality management and monitoring tools.

Learn other ways to drive efficiency and performance.

See Agent Scripting in Action

LiveVox Agent Scripting

LiveVox CRM Capabilities

  • Multichannel Interaction History
  • Advanced Filtering and Field Mapping
  • Multichannel Consent Management and Suppression List
  • Contact Attempt Management
  • Configurable Segmentation
  • Contact Notes and Attachment Library
  • Agent Desktop Editor
  • Campaign and Workflow Management
  • Voice and Multichannel Inbox
  • Integrated Scripting and Ticketing
  • Integrated Knowledge Base
  • API Call Outs to 3rd Party Systems
  • Web-Intake Form
  • Integrated WFO tools

Learn about LiveVox’s other CRM offerings

Agent scripts are just one of many ways LiveVox helps drive personalized customer experiences. Dive deeper into all of LiveVox’s CRM capabilities by downloading this brochure.

LiveVox CRM Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.