LiveVox [Performance and Compliance Dashboard / manager on computer]

LiveVox Solutions | Cloud Flexibility & Security

Harness The Flexibility And Security Of The Public Cloud

A reliable contact center platform is table stakes for optimal performance. Make sure your agents and customers have consistent, secure access to the information and services they need.

Challenges To Using Actionable Data
And How To Solve Them

Contact centers generate a wealth of data, but what do you really need to pinpoint key insights accurately and optimize quickly? Here are the data challenges facing decision-makers today, plus innovative solutions for solving each one.

Frustrated By Fluctuating Demand?

Trouble Delivering Consistent Service?

Are Upgrades Hard Or Even Impossible?

Solution: Get The Flexibility to Scale Up Or Down

  1. Dynamically scale resources up or down based on customer demand
  2. Maintain optimal staffing during peak times / unexpected events / traffic spikes
  3. Stay agile / proactive and adjust to customer needs for max cost-efficiency

Find Out How To Scale Quickly And Easily

Solution: Switch To Always-On Service And Access

  • Data center redundancy protects data / prevents downtime and compliance risks
  • Ensure seamless service with failover to geographically-distributed availability zones
  • Maintain optimal uptime even in the face of an outage or other disruption

Find Out How To Be Always-On For Customers

Solution: Access Latest Tech Quickly And Easily

  1. Cloud platforms remove legacy hardware issues / enhance system reliability
  2. A public platform helps you innovate quickly / efficiently to stay ahead
  3. Look for an end-to-end Service Level Agreement (SLA), not just components

Find Out How To Gain A Technology Edge

Security & Continuity
  • Dedicated And Proactive Security Team
  • Cutting-Edge Customer Data Encryption
  • Best-In-Class End-To-End SLA And Certifications

  • Continuous Operation With Seamless Failover
  • Rapidly Test And Deploy New Applications
  • 24/7 Customer Care And Monitoring

100% Public Cloud Architecture
  • Scale Operations With Centralized Control
  • Quarterly Upgrades For Continuous Innovation
  • Better TCO And ROI Without Costly Hurdles

Complete Product List
  • Channels, AI, Contact Center CRM, WEM Tools
  • Seamless Integration, Frictionless Experiences
  • Highest Risk Mitigation And Data Security Levels

What Security Certifications Does LiveVox Provide?

LiveVox supports both public and private cloud deployments, offering a high level of security while lifting the burden of managing certifications and security in the cloud from our clients:

  • Adhere to a variety of data protection standards, laws, and regulations, including passing regulatory audits for PCI DSS and (AICPA) SOC 2
  • Our security policies and architecture follow NIST guidelines and OWASP principles

Provide basis for compliance with standards such as HIPAA, FISMA, FedRAMP, and more

How Can I Change My Traditional BCDR Strategy?

Whether your top downtime fears include hardware or software failures, human error, or force majeure events, LiveVox provides the reliability, resilience, and peace of mind that will transform the way you think about traditional BCDR:

Our public cloud architecture provides 99.99% platform uptime. We bolster that with high-availability capabilities that include:

  • Auto scaling to dynamically adjust resources to meet fluctuating demand
  • Data center redundancy with seamless failover to geographically distributed availability zones
  • Observability practices ensure system efficiency, reliability, and customer satisfaction
  • Extensive testing of new product releases, and change control to minimize risk and disruption when making changes and updates
  • A chaos engineering approach to proactively find and fix faults for continuous improvement 

Alogether, this ensures your contact center platform is reliable and will operate continuously.

What Is LiveVox’s Multifaceted Approach To Security?

LiveVox utilizes strict controls over customer data across every facet of our platform and organization. This includes:

  • Network security
  • Application Security
  • Data Security
  • System Security
  • Physical security
  • Code Review & Software Development Lifecycle

Does LiveVox Have A Dedicated Security Team?

LiveVox employs an experienced team of cloud security experts who continue to improve our security posture. They handle a variety of factors impacting cloud security including:

  • Encryption
  • Identity and access management
  • Firewalls
  • Cloud server management
  • Security policy standardization and adherence
  • Business and disaster recovery plans
  • User and employee education
  • Client audit fulfillment

How Does LiveVox Encrypt My Customer Data?

LiveVox encrypts all customer data rather than encrypting only specific data elements:

  • AES (Advanced Encryption Standard) and 256-bit encryption where applicable
  • Maintain current versions of Transport Layer Security (TLS) following PCI DSS, NIST, and (SP) 800-53 r4 requirements

Our encryption procedures cover both encryption at-rest and in-transit

What’s Different About LiveVox’s Reliability And Resiliency?

LiveVox’s 100% public cloud architecture offers reliability standards comparable to or better than on-premise and hybrid cloud solutions:

  • High-availability infrastructure combined with robust application and services
  • Industry-leading 99.99% uptime Service Level Agreement (SLA) with unmatched end-to-end coverage

Not only includes service availability for the LiveVox platform, but also telephony carriers, the data center, and platform-side connectivity

Are Upgrades Easy With LiveVox?

Upgrading your contact center technology is key to delivering agility, innovation, and peak performance.

Yet with premise-based hardware, the process can be so complicated and expensive that many businesses make do with aging systems, putting mission critical operations at risk.

Being in the cloud allows you to roll out new features and functionality rapidly:

  • Extensive testing
  • Quality assurance procedures
  • Change management processes
  • Ensure that changes don’t disrupt your operation
  • Upgrades take just minutes at zero cost to you

Does LiveVox Offer 24/7 Monitoring And Support?

Our end-to-end SLA delivers the best-in-class services that LiveVox has earned a reputation for: 

  • 24/7 monitoring via a dedicated Network Operations Center (NOC)
  • Customer care team available to handle all your questions

As your trusted partner, we’re committed to providing you with industry-leading reliability and continuous improvement:

  • We conduct weekly reliability meetings, including the executive team
  • Provide you with monthly reliability reports with year-to-date statistics for your usage


LiveVox’s Industry-Leading, End-to-End SLA

Learn how you can enhance your operation’s resiliency and reliability with our best-in-class SLA.

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

See More

AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

See More

Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

See More


LiveVox is proud to be both PCI and SOC 2 Compliant.