LiveVox [Performance and Compliance Dashboard / manager on computer]

LiveVox Solutions | Retail

How Can You Change The Retail Game?

“Good enough” isn’t enough anymore in retail. As a contact center leader, you have the power to set your company apart from your competitors. And set a whole new standard for customer acquisition, customer service and satisfaction, agent performance, and ROI.

Set A New Standard Of Excellence For Retail Care

Customer sales. Customer questions. Customer returns and refunds. Retail will always be about putting customers first. But today, to be a brand known for standout service, you need to meet challenges head-on with CX-enhancing, AX-empowering, ROI-generating cloud solutions.

Sell More By Engaging And Helping More

The more effectively you can help customers, the more your company sells:

+ Choose software that delivers value for customers / you
+ Add tools to reach more prospects / delight customers
+ Offer digital channels that customers want / expect

Improve CX At Every Step The Journey

It pays to be able to know your customers and deliver service on their terms:

+ Remember, reputation / sales / growth come down to service
+ Use a cloud platform that integrates with current CRM / SORs
+ Gain access to 360° data that empowers agents / enhances CX

Stay One Step Ahead Of Your Competition

Want to really help customers? It starts with software that actually helps you:

+ Get started quickly with easy-to-use cloud technology
+ Easily adapt / scale operations at any time for any reason
+ Eliminate headaches of legacy systems / manual processes

Anticipate Customer Needs

Reduce Hold Times

Optimize Service Workflows

End Legacy Headaches

Understand Your Customers To Anticipate Their Needs?

  1. Pick a platform that connects channels + customer data + conversations
  2. Use speech analytics / AI to track customer intents / sentiment
  3. Map customer journeys step-by-step using data-driven analytics insights
  4. Gain deeper insight into CX with sentiment scores for every conversation
  5. Implement data-driven coaching that optimizes for customer wants / needs

See How 360° Data Boosts Service (And ROI)

Long Hold Times Plus Incomplete / Missing Data?

    1. Add AI tools: virtual agents / chatbots / advanced IVR / knowledge center
    2. Implement smart routing to streamline connections / eliminate errors
    3. Sync all customer profiles / history / tickets across every channel
    4. Gain access to instant, actionable data views that never lose the thread
    5. Use these 360° data-driven customer insights to enhance CX and AX

See How To Speed Up Service With Data

Service Workflows Not In Line With Customer Journeys?

  1. Give agents an intuitive desktop experience that’s easy to use / optimize
  2. Boost efficiency / save money by automating and tuning your processes
  3. Add AI to automate key activities / data streams into intelligent workflows
  4. Guide agent behavior and present screen pops / next best steps with AI
  5. Streamline agent access to data to help boost productivity

See What You Can Do With Integrated Workflows

Legacy System(s) Hindering CX / AX / Consistent Service?

  1. Choose technology that adapts to changing retail services / trends
  2. Take advantage of cloud flexibility to make changes quickly / efficiently
  3. Use a unified data model with native apps for lower costs / faster execution
  4. Easily scale tech / staffing / etc. resources based on customer demand
  5. Stay agile / proactive and adjust to customer needs for max cost-efficiency

See Why Cloud Tech Beats Legacy

The Contact Center Platform
That Helps You Do Retail Differently

Keeping up with the pace of change in customer communications is a constant challenge. With LiveVox’s cloud contact center platform, you can redefine customer engagement and deliver game-changing performance.

Omnichannel / AI
  • Meet Customers On Their Channels Of Choice
  • Provide AI-Powered Self-Service Options
  • Voice, Chat, SMS, Email, And More

Customer-Centric Campaigns
  • Robust Segmentation / Targeting
  • Links Channels, Data, Plus History
  • Tailored Workflows / Ticketing

360° Customer Profiles & History
  • Full Picture Of Your Customers
  • Sync Info Across Systems
  • Update Profiles In Real-Time

Configurable Agent Desktop
  • Single Pane Of Glass View
  • Clean, Efficient User Interface
  • Automatic Screen Pops

Integrated Agent Workflows
  • Weave Systems And Data Streams
  • Intelligent And Automated
  • Easy To Build, Easy To Fine-Tune

Customer Happiness Index
  • Intuitive AI-Powered Sentiment Insights
  • Real-Time Insight With Visual Gauges
  • Comprehensive View of Overall CX

Customer Journey Analytics
  • 360° View Of Behavior Across Channels
  • Optimize Strategies Based On Insights
  • Fast Data Integration / No Disruptions

Omnichannel CSAT
  • Survey On Digital Or Voice Channels
  • Automate Response Actions
  • Integrates With Contact Center CRM

Complete Product List
  • Channels, AI, Contact Center CRM, WEM Tools
  • Seamless Integration, Frictionless Experiences
  • Highest Risk Mitigation And Data Security Levels


Put The Customer Back In Your CRM

Discover smart strategies for infusing a more customer-centric mindset in your contact center.

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

See More

AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

See More

Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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LiveVox is proud to be both PCI and SOC 2 Compliant.