Company | Awards & Achievements

A Reputation for Innovation and Excellence

We are honored to be consistently recognized by our customers and the contact center industry for our commitment to delivering industry-leading solutions that drive performance and growth. Over the years, we have also earned accolades for our company culture, thought leadership, and innovation. Read about our latest awards and achievements below.

Our Achievements

2022 Top Workplaces Culture Excellence Awards: Employee Well-Being, Employee Appreciation, and Professional Development

LiveVox has earned 2022 Top Workplaces Culture Excellence Awards for Employee Well-Being, Employee Appreciation, and Professional Development. Top Workplaces awards are based on a 24-item employee engagement survey. Issued by Energage, the research company with more than 16 years of experience surveying over 27 million employees at 70,000 organizations, Top Workplaces awards are based solely on employee feedback.

Aragon Research Hot Vendors in Intelligent Contact Centers (ICC), 2022

Aragon Research named LiveVox a “Hot Vendor in the Intelligent Contact Center, 2022.” The report recognizes LiveVox for its industry-leading suite of practical AI capabilities, designed to optimize customer experience and contact center operations.

Enterprise Connect 2022 Best Innovation in Customer Experience Award: SpeechIQ® with Quality Management

LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has been awarded Best Innovation in Customer Experience at Enterprise Connect 2022 for its SpeechIQ® with Quality Management solution. The Best of Enterprise Connect Awards Program recognizes excellence and innovation in the enterprise communications and collaboration industry, with a focus on technology advancement, innovation and business impact.

TMC 2022 CUSTOMER Product of the Year Award: Unified CRM

LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has been awarded a 2022 CUSTOMER Product of the Year Award by global integrated media company TMC for its purpose-built contact center Unified CRM, which syncs key customer and interaction data across all channels and applications into a single database, creating unified customer profiles with insight across the entire customer journey for improved targeting and segmentation.

TMC 2022 CUSTOMER Product of the Year Award: Configurable Agent Desktops

LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has been awarded a 2022 CUSTOMER Product of the Year Award by global integrated media company TMC for its Configurable Agent Desktops, which enable agents to deliver great customer experiences consistently and efficiently with workspaces that can be curated specifically to their role and workflow task.

Top Workplaces 2022 Award: San Francisco Bay Area Top Workplaces

LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has been awarded a Top Workplaces 2022 honor by San Francisco Bay Area Top Workplaces.

TMC 2022 CUSTOMER Product of the Year Award: Quality Management and Unified Analytics

LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has been awarded a 2022 CUSTOMER Product of the Year Award by global integrated media company TMC for its Quality Management and Unified Analytics solution, which closes the loop between interaction analytics, quality management, and agent performance.

28th Annual Communicator Award for Creative Excellence

The LiveVox Practical AI Platform video was recognized as a Gold Winner in Creative Excellence for Communications Professionals by the Academy of Interactive & Visual Arts.

2021 Customer Contact Central MVP Awards for Customer Service Thought Leadership

The Customer Contact Central MVP Awards recognize contact center content that is  insightful, innovative, or filled with quality, actionable advice and provides the highest value to industry professionals.

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Integrated Agent Workflows

LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

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An Industry-Leading End-to-End SLA

Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.