A battle-tested approach to TCPA

LiveVox helps you build a fortified TCPA risk mitigation approach using technology and consent management. Unlike other cell phone outreach solutions, our approach to risk mitigation has been successfully vetted in the courts. With LiveVox’s TCPA focused dialing solution, Human Call Initiator^® (HCI^®), you can:

• Benefit from a 9-0 court ruling record
• Address the highest levels of TCPA requirements
• Achieve hardware and software separation of your outbound dialing systems
• Ensure human intervention for effective risk mitigation
• Streamline consent management.

Learn more about LiveVox’s HCI^® solution.

Embedded multichannel consent management

Take the complexity and manual effort out of managing consent. LiveVox has embedded consent management functionality across all channels, unifying customer preference fluctuations with capabilities such as: 

• Pre-defined email with mandated opt-out links
• SMS templates with CTIA-keyword opt-outs
• Real-time unsubscribe account-level consent updates
• Embedded consent management on an agent desktop.

Learn more about LiveVox’s approach to omnichannel consent capabilities.

Comprehensive contact attempt controls

Managing contact attempts can be incredibly complex. You have to account for a variety of factors that span regulatory requirements and shifting consumer preferences. LiveVox provides comprehensive contact attempt controls that span:

• Zip code mismatch
• Max dial attempt settings by account
• Max dial attempt settings by phone
• Time zone settings
• State dialing settings
• Max dial attempt settings by phone
• Cell phone scrubs
• Do Not Call (DNC).

Learn more about LiveVox’s contact attempt controls.

Complete quality and compliance analysis

Always be on top of quality and compliance as 100% of interactions in your contact center can be automatically monitored, analyzed, and scored by advanced AI. Be promptly notified of regulatory risk, customer dissatisfaction, or anything that is important to your business.

Learn more about LiveVox’s speech analytics capabilities.

Payment data security made easier

Meeting compounding PCI requirements means tackling encryption, data storage, and call/screen recordings—an expensive undertaking. LiveVox’s cloud platform continues to maintain its PCI-DSS QSA certification amid rising audit requirements. In doing so, LiveVox offloads a significant cost and resource burden for contact centers that process payments.

Learn more about LiveVox’s Secure Payment Capture feature.

Industry thought leaders

LiveVox has over 20 years of experience supporting contact centers in highly regulated segments with the tools and best practices they need to successfully navigate shifting regulatory requirements. Clients benefit from our wealth of knowledge as they develop their own risk mitigation strategies.

Read about some of these insights by exploring our thought leadership section.