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Compliance

LiveVox Compliance

Purpose-Built to Mitigate Risk

Simplify how you manage risk for TCPA, CTIA, CFPB, PCI, and other regulatory considerations.

eBook

A Guide To Compliance-Focused Omnichannel Communication

Mitigate risk, not reward with our free eBook that covers communication regulations for financial services and how to adopt a compliance-first mindset in your contact center strategies.

LiveVox Omnichannel Compliance eBook

Subscribe to LiveVox Insights

Sign up for the LiveVox newsletter and learn about the latest trends and innovations curated for contact center leaders.

TCPA Risk Mitigation

A battle-tested approach to TCPA

LiveVox helps you build a fortified TCPA risk mitigation approach using technology and consent management. Unlike other cell phone outreach solutions, our approach to risk mitigation has been successfully vetted in the courts. With LiveVox’s TCPA focused dialing solution, Human Call Initiator® (HCI®), you can:

  • Benefit from a 9-0 court ruling record
  • Address the highest levels of TCPA requirements
  • Achieve hardware and software separation of your outbound dialing systems
  • Ensure human intervention for effective risk mitigation
  • Streamline consent management.

Learn more about LiveVox’s HCI® solution.

Centralized Compliance

Embedded multichannel consent management

Take the complexity and manual effort out of managing consent. LiveVox has embedded consent management functionality across all channels, unifying customer preference fluctuations with capabilities such as: 

  • Pre-defined email with mandated opt-out links
  • SMS templates with CTIA-keyword opt-outs
  • Real-time unsubscribe account-level consent updates
  • Embedded consent management on an agent desktop.

Learn more about LiveVox’s approach to omnichannel consent capabilities.

Contact Attempt Controls

Comprehensive contact attempt controls

Managing contact attempts can be incredibly complex. You have to account for a variety of factors that span regulatory requirements and shifting consumer preferences. LiveVox provides comprehensive contact attempt controls that span:

  • Zip code mismatch
  • Max dial attempt settings by account
  • Max dial attempt settings by phone
  • Time zone settings
  • State dialing settings
  • Max dial attempt settings by phone
  • Cell phone scrubs
  • Do Not Call (DNC).

Learn more about LiveVox’s contact attempt controls.

Compliance Controls

Complete quality and compliance analysis

Always be on top of quality and compliance as 100% of interactions in your contact center can be automatically monitored, analyzed, and scored by advanced AI. Be promptly notified of regulatory risk, customer dissatisfaction, or anything that is important to your business.

Learn more about LiveVox’s speech analytics capabilities.

Payment Data Security

Payment data security made easier

Meeting compounding PCI requirements means tackling encryption, data storage, and call/screen recordings—an expensive undertaking. LiveVox’s cloud platform continues to maintain its PCI-DSS QSA certification amid rising audit requirements. In doing so, LiveVox offloads a significant cost and resource burden for contact centers that process payments.

Learn more about LiveVox’s Secure Payment Capture feature.

Industry Leaders

Industry thought leaders

LiveVox has over 20 years of experience supporting contact centers in highly regulated segments with the tools and best practices they need to successfully navigate shifting regulatory requirements. Clients benefit from our wealth of knowledge as they develop their own risk mitigation strategies.

Read about some of these insights by exploring our thought leadership section.

Learn more about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.