Purpose-Built to Mitigate Risk
Simplify how you manage risk for TCPA, CTIA, CFPB, PCI, and other regulatory considerations.
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A battle-tested approach to TCPA
LiveVox helps you build a fortified TCPA risk mitigation approach using technology and consent management. Unlike other cell phone outreach solutions, our approach to risk mitigation has been successfully vetted in the courts. With LiveVox’s TCPA focused dialing solution, Human Call Initiator® (HCI®), you can:
- Benefit from a 9-0 court ruling record
- Address the highest levels of TCPA requirements
- Achieve hardware and software separation of your outbound dialing systems
- Ensure human intervention for effective risk mitigation
- Streamline consent management.
Learn more about LiveVox’s HCI® solution.
Embedded multichannel consent management
Take the complexity and manual effort out of managing consent. LiveVox has embedded consent management functionality across all channels, unifying customer preference fluctuations with capabilities such as:
- Pre-defined email with mandated opt-out links
- SMS templates with CTIA-keyword opt-outs
- Real-time unsubscribe account-level consent updates
- Embedded consent management on an agent desktop.
Learn more about LiveVox’s approach to omnichannel consent capabilities.
Comprehensive contact attempt controls
Managing contact attempts can be incredibly complex. You have to account for a variety of factors that span regulatory requirements and shifting consumer preferences. LiveVox provides comprehensive contact attempt controls that span:
- Zip code mismatch
- Max dial attempt settings by account
- Max dial attempt settings by phone
- Time zone settings
- State dialing settings
- Cell phone scrubs
- Do Not Call (DNC).
Learn more about LiveVox’s contact attempt controls.
Complete quality and compliance analysis
Always be on top of quality and compliance as 100% of interactions in your contact center can be automatically monitored, analyzed, and scored by advanced AI. Be promptly notified of regulatory risk, customer dissatisfaction, or anything that is important to your business.
Learn more about LiveVox’s speech analytics capabilities.
Payment data security made easier
Meeting compounding PCI requirements means tackling encryption, data storage, and call/screen recordings—an expensive undertaking. LiveVox’s cloud platform continues to maintain its PCI-DSS QSA certification amid rising audit requirements. In doing so, LiveVox offloads a significant cost and resource burden for contact centers that process payments.
Learn more about LiveVox’s Secure Payment Capture feature.
A proactive approach to STIR/SHAKEN
At LiveVox, we’ve been actively engaged in STIR/SHAKEN preparations for more than three years. For example, LiveVox has already obtained the necessary Operating Company Number (OCN) status ahead of the June 2021 deadline. LiveVox can help you:
- Understand and implement best practices to stay ahead of STIR/SHAKEN issues
- Proactively monitor Local Caller ID (LCID) effectiveness and impact on contact rates
- Provision new LCID packages with verified phone numbers.
Learn more about how LiveVox can help you prepare for STIR/SHAKEN.
Industry thought leaders
LiveVox has over 20 years of experience supporting contact centers in highly regulated segments with the tools and best practices they need to successfully navigate shifting regulatory requirements. Clients benefit from our wealth of knowledge as they develop their own risk mitigation strategies.
Read about some of these insights by exploring our thought leadership section.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.