LiveVox Compliance

Purpose-Built to Mitigate Risk

Simplify and strengthen how you manage risk and address challenges of the TCPA, CFPB, STIR/SHAKEN, and other regulatory considerations.

Putting our compliance expertise to work for you

LiveVox has over 20 years of experience supporting contact centers in highly regulated segments with the tools and best practices they need to successfully navigate shifting regulatory requirements. Clients benefit from our wealth of knowledge as they develop their own risk mitigation strategies.

Embedded multichannel consent management

Take the complexity and manual effort out of managing consent. LiveVox has embedded consent management functionality that helps you seamlessly unify customer preferences across all channels.

Comprehensive contact attempts

Managing contact attempts can be complex due to regulatory requirements and shifting customer preferences. LiveVox provides comprehensive contact controls than span the full range of compliance requirements.

Complete quality control compliance analysis

Always be on top of customer satisfaction and compliance. With LiveVox, 100% of interactions in your contact center can be automatically monitored, analyzed, and scored by advanced AI with quality management capabilities.

eBook

A Guide to Compliance-Focused Omnichannel Communication

Mitigate risk, not reward with our free eBook that covers communication regulations for financial services and how to adopt a compliance-first mindset in your contact center strategies.

LiveVox WFO Extended Overview
LiveVox WFO

Reduce TCPA and “Mini-TCPA” risk

Limit regulatory exposure when dialing or texting with the right mix of technology and consent management. Whether your focus is origination, servicing, or collections, our HCI® and HTI® solutions reduce your TCPA compliance risk, and our optional HCI® Select feature gives you enhanced mitigation for state-specific “Mini-TCPA” laws, including Florida’s and several others.

LiveVox CRM screen featuring SMS contacts
LiveVox [agent / customer data screen]
LiveVox Omnichannel

The right solutions to address CFPB rules

LiveVox has the right solutions to help you address the CFPB’s requirements, including Reg. F, with tools that help you control contact attempts, manage consent and revocation, monitor phone calls, and leverage digital channels.

LiveVox Omnichannel

STIR/SHAKEN compliance

At LiveVox, we take a proactive approach to STIR/SHAKEN, helping you address call blocking challenges and maintain consumer trust. How? By actively monitoring critical metrics, minimizing the potential for blocked calls, and working in lock-step with the entire telephony ecosystem—so you can be confident your calls will be delivered per the FCC’s requirements.

LiveVox [agent / customer data screen]
LiveVox crm  screen featuring SMS contacts
LiveVox WFO

Payment data security made easier

Meeting compounding PCI requirements means tackling encryption, data storage, and call/screen recordings—an expensive undertaking. LiveVox’s cloud platform continues to maintain its PCI-DSS QSA certification amid rising audit requirements. In doing so, LiveVox offloads a significant cost and resource burden for contact centers that process payments.

LiveVox eBook: Omnichannel Compliance

Best Practice Video

5 Ways to Reduce Risk with Speech Analytics

Learn how contact centers are leveraging speech analytics to simplify and automate risk mitigation.

LiveVox eBook: Omnichannel Compliance

Best Practice Video

CFPB FAQ

Get answers to the top 6 most frequently asked questions about the CFPB.

Providing workforce engagment management for businesses just like you

Reliable & Compliant Dialing Service.
Staying compliant in these litigious times has put us at ease and really reduced stress for all of my crew.

—Chris V. | VP of Operations, Financial Services

“…I also like how they are constantly improving features and proactively making updates that help manage compliance concerning ever-changing laws and calling restrictions.”

—Collections System Administrator 

“The system provides us with all the tools we need to run successful campaigns and restrict calling to meet complex regulations.”

—Administrator in Financial Services 

“The out of the box features, particularly for compliance, are unrivaled by competitors.”

—Manager of Dialer Operations 

Brochure

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Integrated Agent Workflows

LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

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An Industry-Leading End-to-End SLA

Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.