LiveVox | Contact Center Compliance
Purpose-Built to Mitigate Risk
Simplify and strengthen how you manage risk and address challenges of the TCPA, CFPB, STIR/SHAKEN, and other compliance considerations in your contact center.
Putting our compliance expertise to work for you
LiveVox has over 20 years of experience supporting contact centers in highly regulated segments with the tools and best practices they need to successfully navigate shifting regulatory requirements. Clients benefit from our wealth of knowledge as they develop their own risk mitigation strategies.
Embedded multichannel consent management
Take the complexity and manual effort out of managing consent. LiveVox has embedded consent management functionality that helps you seamlessly unify customer preferences across all channels.
Comprehensive contact attempts
Managing contact attempts can be complex due to regulatory requirements and shifting customer preferences. LiveVox provides comprehensive contact controls than span the full range of compliance requirements.
Complete quality control compliance analysis
Always be on top of customer satisfaction and compliance. With LiveVox, 100% of interactions in your contact center can be automatically monitored, analyzed, and scored by advanced AI with quality management capabilities.
eBook
A Guide to Compliance-Focused Omnichannel Communication
Mitigate risk, not reward with our free eBook that covers communication regulations for financial services and how to adopt a compliance-first mindset in your contact center strategies.
Reduce TCPA and “Mini-TCPA” risk
Limit regulatory exposure when dialing or texting with the right mix of technology and consent management. Whether your focus is origination, servicing, or collections, our HCI® and HTI® solutions reduce your TCPA compliance risk, and our optional HCI® Select feature gives you enhanced mitigation for state-specific “Mini-TCPA” laws, including Florida’s and several others.
![LiveVox [agent / customer data screen]](https://livevox.com/wp-content/uploads/2022/08/CFPB-01.png "CFPB")
The right solutions to address CFPB rules
LiveVox has the right solutions to help you address the CFPB’s requirements, including Reg. F, with tools that help you control contact attempts, manage consent and revocation, monitor phone calls, and leverage digital channels.
STIR/SHAKEN compliance
At LiveVox, we take a proactive approach to STIR/SHAKEN, helping you address call blocking challenges and maintain consumer trust. How? By actively monitoring critical metrics, minimizing the potential for blocked calls, and working in lock-step with the entire telephony ecosystem—so you can be confident your calls will be delivered per the FCC’s requirements.
Payment data security made easier
Meeting compounding PCI requirements means tackling encryption, data storage, and call/screen recordings—an expensive undertaking. LiveVox’s cloud platform continues to maintain its PCI-DSS QSA certification amid rising audit requirements. In doing so, LiveVox offloads a significant cost and resource burden for contact centers that process payments.
Best Practice Video
5 Ways to Reduce Risk with Speech Analytics
Learn how contact centers are leveraging speech analytics to simplify and automate risk mitigation.
Best Practice Video
CFPB FAQ
Get answers to the top 6 most frequently asked questions about the CFPB.
Providing workforce engagment management for businesses just like you
“Reliable & Compliant Dialing Service.
Staying compliant in these litigious times has put us at ease and really reduced stress for all of my crew.”
—Chris V. | VP of Operations, Financial Services
“…I also like how they are constantly improving features and proactively making updates that help manage compliance concerning ever-changing laws and calling restrictions.”
—Collections System Administrator
“The system provides us with all the tools we need to run successful campaigns and restrict calling to meet complex regulations.”
—Administrator in Financial Services
“The out of the box features, particularly for compliance, are unrivaled by competitors.”
—Manager of Dialer Operations
Brochure
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/10/12-Ways-LiveVox-Helps-Manage-Multichannel-Compliance.jpg "12-Ways-LiveVox-Helps-Manage-Multichannel-Compliance")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/05/Omnichannel-Compliance_eBook.jpg "Omnichannel-AI")
![LiveVox [HCI / Product
Brief]](https://livevox.com/wp-content/uploads/2022/01/Product-Brief_HCI.jpg "Product-Brief_HCI")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/07/LiveVox-CFPB-RegF-Brochure.jpg "LiveVox-CFPB-RegF-Brochure")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/09/Stir-Shaken-eBook.jpg "LiveVox-CFPB-RegF-Brochure")
![LiveVox [SPC / Product Brief]](https://livevox.com/wp-content/uploads/2020/07/Product-Brief_SPC.jpg "Product-Brief_SPC")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/08/5-Ways-to-Reduce-Risk-with-Speech-Analytics.jpg "5-Ways-to-Reduce-Risk-with-Speech-Analytics")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2023/03/Platform-Overview.jpg "Platform-Overview")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/11/contactCenter-infographic.jpg "Omnichannel-AI")
![LiveVox [Partner Program Overview / Infographic]](https://livevox.com/wp-content/uploads/2023/08/Partner-Program-Overview-Infographic_thumbnail.jpg "Partner-Program-Overview-Infographic_thumbnail")
