LiveVox Products | Blended Omnichannel
Virtual Agents
Key Benefits of LiveVox’s Virtual Agents
Easy to personalize
Connect third-party customer information via our public APIs to personalize interactions and automate agent tasks via a drag-and-drop workflow editor.
Humanized experience
Leverage advanced AI and Natural Language Processing to create a humanlike conversation while automating common service resolutions.
Streamline escalations
Capture all virtual agent interaction data and pass conversation history to live agents for assisted escalations that prevent customers from repeating themselves.
Extended Overview
In-Depth Look at Virtual Agents
LiveVox’s Virtual Agent Artificial Intelligence (AI) configuration enables you to utilize an AI Vendor for interacting with your customers without the need for any custom integration, coding, or complex setup. Read this extended description to learn more.
Codeless automation
Rapidly deploy bots without engineering effort. Advanced AI and Natural Language Processing provide fast, accurate self-service in no-code IVR workflows.
Learn more about LiveVox’s IVR solution.
Bring your own bot (BYOB)
Use the LiveVox bot or leverage our standard integrations with Interactions and Voca.AI for a vendor-agnostic “Bring Your Own Bot” scenario, enabling a product vs. project implementation.
Learn more about LiveVox’s integration approach.
Track and measure performance
Virtual Agents are logged similar to standard agents, providing unified dashboards, reporting, and call recordings, for both live and virtual agents.
Learn more about LiveVox’s performance dashboards.
See Virtual Agents in Action
LiveVox Omnichannel Capabilities
- Multichannel Agent Desktop
- Blended voice ad message routing
- Mass and 2-Way Email
- Mass and 2-Way SMS
- 2-Way Webchat
- Template Creation & Canned Messages
- Compliance with CTIA Standards and CAN-SPAM
- Embedded Consent Management
- Outbound Campaign Configuration
- Campaign Dashboard
- Multichannel Reporting
- Native CRM and WFO Functionality
Brochure
Learn about LiveVox’s customer engagement platform
Download this brochure for a comprehensive view of LiveVox’s capabilities.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
