A few popular use cases include:

• Record details for Refuse to Pay (E.g., Bankruptcy Claims, Dispute, Deceased)

• Answer Frequently Asked Questions (FAQ)

• Schedule appointments

• Obtain Account Balance

• Request Letters (E.g., Paid in Full, Settlement in Full, or Account Status Letter)

• File a Fraud Claim

• Provide Company Details (E.g., Company mailing address, website, phone number, Hours, directions)

• Address wrong number calling

• Accept a General Complaint

• Gather various data from the caller (E.g., Insurance Claim details, phone numbers etc.)

• Provide Caller Specific Details (E.g., Product Warranty Info.)

• Check Company Inventory

To begin using virtual agents in your call/contact center, you’ll need to identify where you wish to deploy the technology and then leave the rest to us!

We typically break the project down into two phases:

Phase 1: Intent Capture – This is a fact gathering phase that will help prioritize the most used conversation flows and assist with areas to concentrate on first.

Phase 2: Conversation Flow Implementation – Single Conversation Flow implementation that will be repeated for multiple conversation flows.

LiveVox will work directly with your IT and subject matter expert personnel and provide an implementation team to offer support every step of the way. Your implementation team will include a project manager, a solution consultant, and a business consultant.