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Virtual Agents

LiveVox Products | Blended Omnichannel

Virtual Agents

Incorporate a no-code AI bot that mimics live agent interactions for advanced IVR automation that is intelligent, personalized, and natural.

Key Benefits of Virtual Agents

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Easy to personalize

Seamlessly pull information directly from your customer database to personalize each customer interaction and configure workflows without complex coding requirements.

Humanized experience

Leverage advanced AI and Natural Language Processing to create a humanlike conversation while automating common service resolutions.

Streamline escalations

Capture all virtual agent interaction data and pass that conversation history to a live agent in order to streamline escalations and prevent the need for customers to repeat themselves. 

Extended Overview

In-Depth Look at Virtual Agents

LiveVox’s Virtual Agent Artificial Intelligence (AI) configuration enables you to utilize an AI Vendor for interacting with your customers without the need for any custom integration, coding, or complex setup. Read this extended description to learn more.

LiveVox Virtual Agent Extended Overview
Codeless Automation

Codeless automation

Rapidly deploy bots without engineering effort. Advanced AI and Natural Language Processing provide fast, accurate self-service in no-code IVR workflows. Easily create and adjust customized responses for customer queries.

Learn more about LiveVox’s IVR solution.

Layer in Chatbots

Bring your own bot (BYOB)

LiveVox has standard integrations with Interactions and Voca.AI for a vendor-agnostic, “Bring Your Own Bot” scenarios. Our standard integration model is simple and easy for a product vs. project implementation.

Learn more about LiveVox’s integration approach.

Integrated Analytics

Easily track and measure virtual agent performance

LiveVox’s standard public APIs log Virtual Agents onto the LiveVox platform similar to standard agents. This approach provides contact centers with unified dashboards, reporting, and call recordings, for both live and virtual agents.

Learn more about LiveVox’s performance dashboards.

LiveVox APIs Simplify AI Integrations and Unify Virtual and Live Agent Management

LiveVox Virtual Agent APIs

LiveVox Omnichannel Capabilities:

  • Multichannel Agent Desktop
  • Blended voice and message routing
  • Mass and 2-Way Email
  • Mass and 2-Way SMS
  • 2-Way Webchat
  • Template Creation & Canned Messages
  • Compliance with CTIA Standards and CAN-SPAM
  • Embedded Consent Management
  • Outbound Campaign Configuration
  • Campaign Dashboard
  • Multichannel Reporting
  • Native CRM and WFO Functionality

In Depth Look at LiveVox’s Next Generation Omnichannel

Chatbot/AI is one of many ways LiveVox helps expand digital engagement. Dive deeper into all of LiveVox’s Omnichannel offering by downloading this brochure.

LiveVox Omnichannel Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.