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LiveVox Products | Blended Omnichannel

AI Virtual Agents

Easily incorporate no-code AI Virtual Agents that increase efficiency, create a better CX, and enhance live agent interactions—on any platform.

LiveVox [virtual agents / dashboard]

Key Benefits of LiveVox’s AI Virtual Agents

Live Monitoring and Reporting

LiveVox gives you superior visibility, enabling you to track AI Virtual Agent activity, listen to call recordings, and score calls with Speech Analytics—exactly the same way you do with human agents.

Fine-Tune at Mass Scale

Instead of coaching and training on a single agent-by-agent basis, managers can make instant changes to every AI Virtual Agent, at the same time, to optimize operations and improve the customer experience.

Better, Faster, and More Personalized Interactions

Our AI Virtual Agents are integrated directly with Contact Manager or your existing database, seamlessly pulling customer information to personalize each conversation for better results.

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Improve CX Without Adding Agents

Answer calls from customers day and night, reduce hold times and call deflection rates, increase First Call Resolution while decreasing Average Handle Time, and even provide triggered links to customers via SMS or email.

Boost Capacity and Agent Efficiency

The number of AI Virtual Agents you can implement is limited only by your needs and server capacity—and once installed, your human agents can focus on the most important interactions instead of wasting time on routine ones.

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Positive ROI for Your Bottom Line

Our AI Virtual Agents are among the lowest cost in the market for this technology—eliminating the need to deal with expensive and challenging hurdles of changing your ACD, PBX, or IVR.

Extended Overview

In-Depth Look at AI Virtual Agents

Learn how LiveVox’s AI Virtual Agents enable you to use an AI vendor to interact with your customers, without the need for any custom integration, coding, or complex setup.

LiveVox Platform Brochure

“We’ve had a huge jump in efficiency because of our self-service options that LiveVox has made available to us. Before, we did not have a way for customers to make payments automatically or over the phone, especially after hours. Adding that in the call flow for LiveVox was a huge win for us because now we could take payments even when agents weren’t here.”

— COO, Financial Services

Codeless Automation

Rapidly deploy bots without engineering effort. Advanced AI and Natural Language Processing provide fast, accurate self-service in no-code IVR workflows.

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Bring Your Own Bot

Use the LiveVox bot or leverage our standard integrations with Google Dialogflow, Interactions, and Voca.AI for a vendor-agnostic “Bring Your Own Bot” scenario, enabling a product vs. project implementation.

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Streamline Escalations

Capture all AI Virtual Agent interaction data and pass conversation history to live agents for assisted escalations that prevent customers from having to repeat themselves.

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See AI Virtual Agents in Action

LiveVox Virtual Agent APIs

LiveVox Omnichannel Capabilities

  • Multichannel Agent Desktop
  • Blended voice and message routing
  • Mass and 2-Way Email
  • Mass and 2-Way SMS
  • Chatbots
  • Virtual Agents
  • 2-Way Webchat
  • Template Creation & Canned Messages
  • Compliance with CTIA Standards and CAN-SPAM
  • Embedded Consent Management
  • Outbound Campaign Configuration
  • Campaign Dashboard
  • Multichannel Reporting
  • Native CRM and WFO Functionality

Brochure

Learn about LiveVox’s customer engagement platform

Download this brochure for a comprehensive view of LiveVox’s capabilities.

LiveVox Platform Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.