Industry Analyst Research
Transformative Insights from Industry Experts
Hear what leading industry analysts have to say about LiveVox and learn about the key contact center trends and best practices that will help improve your customer satisfaction, agent productivity, and revenue performance.
Webinar Replay
Making the Move From Cost Center to Profit Center
In this webinar featuring guest speaker Max Ball of Forrester, you’ll learn the tools needed to initiate the seismic organizational shift that reframes your contact center as a profit center.
On Demand Webinar
The Total Economic Impact of LiveVox's Contact
Guest speakers Art Schoeller and Nick Ferrif from Forrester join us to discuss how contact centers are leveraging LiveVox’s integrated platform to achieve a three-year 229% ROI and payback in less than 6 months.
Buyers Guide
AI-Powered Omnichannel—Keeping the Customer at the Core
Discover how digital transformation and AI are growth opportunities that spur a more human approach to customer care.
Want to know what it takes to drive contact center growth?
Check out these resources for market insights and tips from industry analysts.
![LiveVox [eLVee / chatbot]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2022/05/SMS-Messaging.jpg "SMS-Messaging")
Tip Sheet
Are Your Agents Prepared to Deliver 5-Star Service with SMS Messaging?
SMS has become a key communication channel that effectively increases customer engagement while driving down costs.
![LiveVox [eLVee / chatbot]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2022/01/Aberdeen-ebook.jpg "Aberdeen-ebook")
eBook
2022 Contact Center Benchmarks for Outbound, Inbound, and Blended Models
Find out which operating model is leading the way in CX performance and what you can do to drive improvements.
![LiveVox [Forrester / Max Ball]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2022/03/Frost-and-sullivan-ebook.jpg "Frost-and-sullivan-ebook")
eBook
Frost & Sullivan Explores Key Trends and Features LiveVox in 2021’s North American Contact Center Buyers Guide
Discover how “digital transformation and AI are growth opportunities that spur a more human approach to customer care.”
![LiveVox [eLVee / chatbot]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2022/01/Gartner-Chatbot-Strategy_blog.jpg "Gartner-Chatbot-Strategy_blog")
Blog Post
Gartner’sTM 2021 Tips For Crafting a Chatbot Strategy That Fits…
Read this article where industry analysts present a few ways enterprise leaders can…
![LiveVox [Forrester / Max Ball]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2022/01/Gartner-CC-Innovation_blog.jpg "Gartner-CC-Innovation_blog")
Blog Post
GartnerTM Identifies Key Trends Driving Contact Center Innovation
We’ve summarized some actionable insights that will help contact center leaders…
Blog Post
Evolving to the Multiexperience Era: How to Go Beyond Channel Thinking
Omnichannel is a buzzword that has been used so often over the last two…
Webinar & Additional Resources
Transforming the Contact Center Customer Experience Through An…
Watch this on-demand webinar to hear our panel, featuring guest speaker Art…
![LiveVox [Forrester TLP / Infographic]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/12/Forrester-TLP_Infographic.jpg "Forrester-TLP_Infographic")
Infographic
Transforming the Contact Center — Featuring Forrester
Integrated contact center as a service (CCAAS) enables omnichannel…
![LiveVox [Forrester / TLP Study]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/12/Forrester-TLP-study.jpg "Forrester-TLP-study")
Study
Contact Center Leaders Weigh In on the Top Challenges to Improving the…
See how a Contact Center Platform with embedded CRM capabilities can…
Webinar & Additional Resources
The Total Economic Impact of LiveVox’s Contact Center Platform, Powered…
Watch this on-demand webinar, featuring guest speakers Art Schoeller and Nick…
![LiveVox [Forrester TEI / Infographic]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/07/Forrester-TEI_Infographic.jpg "Forrester-TEI_Infographic")
Infographic
The Total Economic Impact™ Study — Featuring Forrester
Short on time? View the key highlights of the Forrester study.
Study
Forrester Study Shows a 229% ROI and Payback in Less Than 6 Months…
Forrester Study Shows a 229% ROI and Payback in Less Than 6 Months with…
Upcoming Webinar
Making the Move From Cost Center to Profit Center
LiveVox Webinar featuring Forrester: Making the Move From Cost Center to…
![LiveVox [Forrester / Max Ball]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/12/Forrester-QandA-with-Max-Ball-blog.jpg "Forrester-QandA-with-Max-Ball-blog")
Blog
LiveVox Q&A featuring Principal Forrester Analyst Max Ball
Watch the on-demand webinar to learn what a customer effort score…
![LiveVox [Frost & Sullivan / Buyers Guide]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/12/Frost-and-Sullivan_Buyers-Guide.jpg "Frost-and-Sullivan_Buyers-Guide")
Study
AI-Powered Omnichannel—Keeping the Customer at the Core
Frost & Sullivan examines how digital transformation and AI are impacting…
![LiveVox [Frost & Sullivan / Omnichannel]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/12/Frost-and-Sullivan_Omnichannel.jpg "Frost-and-Sullivan_Omnichannel")
Study
Omnichannel Customer Engagement Has Changed — Has Your Contact Center…
This Frost & Sullivan white paper breaks down the complexities of the agent…
![LiveVox [Forrester / Tip Sheet]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/05/051921_On-Demand-Webinar_Blog.jpg "051921_On-Demand-Webinar_Blog")
Video
Frost & Sullivan Webinar: Delivering Unmatched CX
Watch the webinar recording featuring LiveVox’s Director of Marketing, Nick…
![LiveVox [Frost & Sullivan / Omnichannel Video]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/12/Frost-and-Sullivan_Omnichannel-video.jpg "Frost-and-Sullivan_Omnichannel-video")
Video
Frost & Sullivan: Context and Data Flow are Only Half of the Omnichannel Battle
Exceptional agent experience is key to improving CX, but many contact…
![LiveVox [Frost & Sullivan / Agents Video]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/12/Frost-and-Sullivan_Equipping-Agents-video.jpg "Frost-and-Sullivan_Equipping-Agents-video")
Video
Frost & Sullivan: Equipping Agents
Contact centers rely on data to guide customers to quicker resolutions but…
![LiveVox [Frost & Sullivan / AX CX Video]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/12/Frost-and-Sullivan_AX-CX-video.jpg "Frost-and-Sullivan_AX-CX-video")
Video
Frost & Sullivan: AX = CX
Today’s customers demand seamless engagement with businesses, across all…
![LiveVox [Frost & Sullivan / Compliance Video]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/12/Frost-and-Sullivan_compliance-video.jpg "Frost-and-Sullivan_compliance-video")
Video
Frost & Sullivan: Compliance
Compliance regulations, spanning across CTIA, CAN-SPAM, CFPB, and PCI, are…
![LiveVox [Ventana / Viewpoint article]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2022/06/Ventana-Viewpoint_article.jpg "Ventana-Viewpoint_article")
Article
Ventana Research: Get Ready for the New Era of Customer Experience
Fundamental shifts in the agent’s role within the customer journey, evolving customer behaviors….
![LiveVox [Ventana / Q and A article]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2022/06/Ventana-Q-and-A_article.jpg "Ventana-Q-and-A_article")
Article
Ventana Research: How to Boost Customer Experience by Improving the Agent Experience
In this short Q&A article, Keith Dawson, VP & Research Director at Ventana Research….
![LiveVox [Ventana / Q and A article]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2022/06/Frost-and-Sullivan-TipSheet.jpg "Frost-and-Sullivan-TipSheet")
Tip Sheet
Frost & Sullivan: Redefining the Contact Center Experience with Knowledge Management
In the business world, one of the richest sources of data is the contact center…
“I can tell you without a doubt that our contact rates have improved, our sales rates have improved, and we probably wouldn’t have survived 2020 without LiveVox.”
—Senior Director of Operations, Consumer Finance
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can now be efficient and nimble while empowering agents with the tools and data they need to be successful.”
—COO, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
“One person in our business can now manage what we’re doing because we’ve been able to automate everything with LiveVox. Before, three to five people were supporting these manual processes, plus outside vendors, just to maintain the operational administration of the system.”
—Senior Director of Operations, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
Why LiveVox?
Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [Tools to Address the New CFPB Rules / Tip Sheet]](https://3nuqqh2rpg4r3luba5jjzxa9-wpengine.netdna-ssl.com/wp-content/uploads/2021/11/Delivering_Unmatched_CX_With_Seamless_Customer_Journeys_and_Practical_AI.jpg "Delivering_Unmatched_CX_With_Seamless_Customer_Journeys_and_Practical_AI")