Resources | Industry Analyst Research & Recognition
Transformative Insights From Industry Analysts
See what leading contact center industry analysts are saying about LiveVox, plus market insights, key trends, and expert tips to boost your business.
What are the industry’s top analysts saying about LiveVox?
LiveVox Named a Contender in The CCaaS WaveTM Q1 2023.
The Inner Circle Guide to AI, Chatbots & Machine Learning
The Inner Circle Guides are free of charge to readers. Sponsors have not had influence over editorial content or analyst opinion, and readers can be assured of objectivity throughout. Any vendor views are clearly marked as such within the report.
US Contact Center Verticals: Communications
Comprising of almost 400,000 agent positions in 2,650 contact centers, the communications sector is one of the largest vertical markets in the US contact center industry, with employment heavily weighted towards larger operations. The communications sector will see a decline of around 12,500 agent positions in the next four years as the move to self-service and digital interactions further increases.
Ventana Market Research: LiveVox Simplifies the Complex in the Contact Center
Master Perspective LiveVox Simplifies the Complex in the Contact CenterAccording to Ventana Research, by 2025, it is estimated that 7 in 10 customer interactions will include a combination of automated self-service and live agents. In this perspective, Keith Dawson...
LiveVox Ranked a Contender Among Top Providers in The Forrester Wave™: Contact Center As A Service, Q1 2023
LiveVox Ranked a Contender Among Top Providers in The Forrester Wave™: Contact Center As A Service, Q1 2023Discover why LiveVox was named a Contender among the 11 providers that matter most and get an impartial view of the CCaaS landscape from the industry’s trusted...
Gartner® Report: How Can Generative AI Be Used to Improve Customer Service and Support?
Gartner® Report: How Can Generative AI Be Used to Improve Customer Service and Support? Customer service and support leaders are evaluating and adopting generative AI product innovations nearly as quickly as vendors are making them available. A new Gartner® report...
LiveVox Earns Perfect Scores Across Three Categories in 2022-23 DMG Consulting Cloud-Based Contact Center Infrastructure Product & Market Research Report
LiveVox Shines in DMG Consulting's 2022-23 CBCCI Product & Market Report LiveVox receives the highest overall score for ease of doing business with a vendor, agent-facing virtual assistants, and speech and interaction analytics. This report showcases the contact...
LiveVox Named Innovator by Aragon in 2022 Research Globe™ for Intelligent Contact Centers
LiveVox Named an Innovator by Aragon in 2022 Research Globe™ for Intelligent Contact CentersDiscover how contact center leaders leverage LiveVox to maximize contact center performance by easily orchestrating more intelligent, personalized, and automated customer and...
LiveVox Named a Leader in 2022 Frost CCaaS Radar™ – See Why In The Report
LiveVox is Proud to Be a Leader in Frost & Sullivan's 2022 Frost Radar Report™ for North American Enterprise Cloud Contact CentersDiscover how LiveVox is helping contact center leaders accelerate the pace of innovation & bringing a competitive edge to those in...
IDC Spotlight: CX Visibility Through Unified Data
Technology Spotlight CX Data Unification in the Cloud: Driving Visibility Across the Customer JourneyIt’s 2023, and by now it’s well established that customer centricity and empathy are essential to creating personalized customer journeys that improve lifetime value,...
Ventana Research: Agent Performance Management Trends and Resources
Analyst Perspective Why Agent Performance Management Will Never Be the SameA majority of customer interactions are shifting to digital channels, agent interactions are getting more arduous, and supervisors have less visibility into customer conversations. We know...
Gartner® Report: The 4 Critical Components to Accelerate Your Digital Transformation
The 4 Critical Components to Accelerate Your Digital TransformationAccording to Gartner®, “...organizations have the strong intention of accelerating their digital business initiatives, but lack a complete vision of the key elements of success.” How can IT leaders...
Omdia: 500+ Contact Center Agents Weigh in on Job Performance Challenges
How Equipped are Contact Center Agents to Deliver Personalized Omnichannel Customer Experiences? LiveVox partnered with Omdia to survey 530 rank-and-file contact center agents across a variety of industries, company sizes, and operating models.
Aragon Research Names LiveVox a Hot Vendor
LiveVox’s unified suite of cutting-edge AI tools is designed to enhance agent workflows and unlock key data insights to create a seamless customer experience from start to finish.
Aberdeen: 2022 Contact Center Benchmarks for Outbound, Inbound, and Blended Models
Find out which operating model is leading the way in CX performance and what you can do to drive improvements.
Trusted By Game-Changing Clients For More Than 20 Years
“The ability to have everything available on one platform and be able to not have to worry about the backend like we used to, went a long way in our decision-making process.”
—Daniel Torres | Director of IT, PBFCM
“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”
—Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg
“No matter what the challenge is, whatever the new thing is behind the next turn that you have to deal with in your business, you need a solution that can adapt…LiveVox is there in the boat with us.”
—VP | Workforce Management, Business Servicer
“Of all the vendors, LiveVox showed us they understood what we were trying to do. That goes a long way to have a partner that actually listens to us and understands what we want to do with the technology.”
—Daniel Torres | Director of IT, PBFCM
“Their customer service and support staff are top-notch. In our line of business, we have to be nimble enough to take on new clients and execute on projects in short fashion. LiveVox has provided us with all of the tools we need to accomplish this.”
—Edward A. | Business Analyst, Financial Services
“LiveVox has been an excellent partner allowing us to advance our business and reach record revenue.”
—COO, Financial Services
“With complete visibility and control across the customer journey….we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50% in year over year revenue.”
—Director of Operational Strategies, Business Servicer
Recognized By The Contact Center Industry’s Leading Analysts
Aragon Research
2022 Globe™ for Intelligent Contact Centers
See why LiveVox was named an Innovator in Aragon Research’s 2022 Globe™ for Intelligent Contact Centers.
Forrester
Total Economic Impact
This commissioned study shows a three-year, 229% ROI and payback in less than 6 months.
Frost & Sullivan
Buyers Guide
Find out how LiveVox’s unified platform delivers exceptional CX in an evolving digital world.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [AI Virtual Agent / Buyers Guide]](https://livevox.com/wp-content/uploads/2022/06/Frost-and-Sullivan-TipSheet.jpg "Frost-and-Sullivan-TipSheet")
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![LiveVox [Frost & Sullivan / Agents Video]](https://livevox.com/wp-content/uploads/2021/12/Frost-and-Sullivan_Equipping-Agents-video.jpg "Frost-and-Sullivan_Equipping-Agents-video")
![LiveVox [Frost & Sullivan / Omnichannel Video]](https://livevox.com/wp-content/uploads/2021/12/Frost-and-Sullivan_Omnichannel-video.jpg "Frost-and-Sullivan_Omnichannel-video")
![LiveVox [Tools to Address the New CFPB Rules / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/11/Delivering_Unmatched_CX_With_Seamless_Customer_Journeys_and_Practical_AI.jpg "Delivering_Unmatched_CX_With_Seamless_Customer_Journeys_and_Practical_AI")
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