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Want to know what it takes to drive contact center growth?

Check out these resources for market insights and tips from industry analysts.
LiveVox [eLVee / chatbot]

Blog Post

Gartner’sTM 2021 Tips For Crafting a Chatbot Strategy That Fits…

Read this article where industry analysts present a few ways enterprise leaders can…

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LiveVox [Forrester / Max Ball]

Blog Post

GartnerTM Identifies Key Trends Driving Contact Center Innovation

we’ve summarized some actionable insights that will help contact center leaders… read more
Find out more about what multiexperience is, how it differs from omnichannel, and why you should embrace it

Blog Post

Evolving to the Multiexperience Era: How to Go Beyond Channel Thinking

Omnichannel is a buzzword that has been used so often over the last two… read more
transforming the contact center customer experience

Webinar & Additional Resources

Transforming the Contact Center Customer Experience Through An…

Watch this on-demand webinar to hear our panel, featuring guest speaker Art… watch now
LiveVox [Forrester TLP / Infographic]

Infographic

Transforming the Contact Center — Featuring Forrester

Integrated contact center as a service (CCAAS) enables omnichannel… read more
LiveVox [Forrester / TLP Study]

Study

Contact Center Leaders Weigh In on the Top Challenges to Improving the…

See how a Contact Center Platform with embedded CRM capabilities can… read more
total economic impact of livevox contact center platform

Webinar & Additional Resources

The Total Economic Impact of LiveVox’s Contact Center Platform, Powered…

Watch this on-demand webinar, featuring guest speakers Art Schoeller and Nick… watch now
LiveVox [Forrester TEI / Infographic]

Infographic

The Total Economic Impact™ Study — Featuring Forrester

Short on time? View the key highlights of the Forrester study. read more
total economic impact of livevox contact center platform

Study

Forrester Study Shows a 229% ROI and Payback in Less Than 6 Months…

Forrester Study Shows a 229% ROI and Payback in Less Than 6 Months with… read more
transforming the contact center customer experience

Upcoming Webinar

Making the Move From Cost Center to Profit Center

LiveVox Webinar featuring Forrester: Making the Move From Cost Center to…

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LiveVox [Forrester / Max Ball]

Blog

LiveVox Q&A featuring Principal Forrester Analyst Max Ball

Watch the on-demand webinar to learn what a customer effort score… read more
LiveVox [Frost & Sullivan / Buyers Guide]

Study

AI-Powered Omnichannel—Keeping the Customer at the Core

Frost & Sullivan examines how digital transformation and AI are impacting… read more
LiveVox [Frost & Sullivan / Omnichannel]

Study

Omnichannel Customer Engagement Has Changed — Has Your Contact Center…

This Frost & Sullivan white paper breaks down the complexities of the agent… read more
LiveVox [Forrester / Tip Sheet]

Video

Frost & Sullivan Webinar: Delivering Unmatched CX

Watch the webinar recording featuring LiveVox’s Director of Marketing, Nick… watch now
LiveVox [Frost & Sullivan / Omnichannel Video]

Video

Frost & Sullivan: Context and Data Flow are Only Half of the Omnichannel Battle

Exceptional agent experience is key to improving CX, but many contact…

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LiveVox [Frost & Sullivan / Agents Video]

Video

Frost & Sullivan: Equipping Agents

Contact centers rely on data to guide customers to quicker resolutions but… watch now
LiveVox [Frost & Sullivan / AX CX Video]

Video

Frost & Sullivan: AX = CX

Today’s customers demand seamless engagement with businesses, across all… watch now
LiveVox [Frost & Sullivan / Compliance Video]

Video

Frost & Sullivan: Compliance

Compliance regulations, spanning across CTIA, CAN-SPAM, CFPB, and PCI, are… watch now

“I can tell you without a doubt that our contact rates have improved, our sales rates have improved, and we probably wouldn’t have survived 2020 without LiveVox.”

—Senior Director of Operations, Consumer Finance Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can now be efficient and nimble while empowering agents with the tools and data they need to be successful.”

—COO, Financial Services

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

“One person in our business can now manage what we’re doing because we’ve been able to automate everything with LiveVox. Before, three to five people were supporting these manual processes, plus outside vendors, just to maintain the operational administration of the system.”

—Senior Director of Operations, Financial Services Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

Why LiveVox?

Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.