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Transformative Insights From Industry Analysts
See what leading contact center industry analysts are saying about LiveVox, plus market insights, key trends, and expert tips to boost your business.
LiveVox Named a Contender in The CCaaS WaveTM Q1 2023.
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Comprising of almost 400,000 agent positions in 2,650 contact centers, the communications sector is one of the largest vertical markets in the US contact center industry, with employment heavily weighted towards larger operations. The communications sector will see a decline of around 12,500 agent positions in the next four years as the move to self-service and digital interactions further increases.
Master Perspective LiveVox Simplifies the Complex in the Contact CenterAccording to Ventana Research, by 2025, it is estimated that 7 in 10 customer interactions will include a combination of automated self-service and live agents. In this perspective, Keith Dawson...
LiveVox Ranked a Contender Among Top Providers in The Forrester Wave™: Contact Center As A Service, Q1 2023
LiveVox Ranked a Contender Among Top Providers in The Forrester Wave™: Contact Center As A Service, Q1 2023Discover why LiveVox was named a Contender among the 11 providers that matter most and get an impartial view of the CCaaS landscape from the industry’s trusted...
Gartner® Report: How Can Generative AI Be Used to Improve Customer Service and Support? Customer service and support leaders are evaluating and adopting generative AI product innovations nearly as quickly as vendors are making them available. A new Gartner® report...
LiveVox Earns Perfect Scores Across Three Categories in 2022-23 DMG Consulting Cloud-Based Contact Center Infrastructure Product & Market Research Report
LiveVox Shines in DMG Consulting's 2022-23 CBCCI Product & Market Report LiveVox receives the highest overall score for ease of doing business with a vendor, agent-facing virtual assistants, and speech and interaction analytics. This report showcases the contact...
LiveVox Named an Innovator by Aragon in 2022 Research Globe™ for Intelligent Contact CentersDiscover how contact center leaders leverage LiveVox to maximize contact center performance by easily orchestrating more intelligent, personalized, and automated customer and...
LiveVox is Proud to Be a Leader in Frost & Sullivan's 2022 Frost Radar Report™ for North American Enterprise Cloud Contact CentersDiscover how LiveVox is helping contact center leaders accelerate the pace of innovation & bringing a competitive edge to those in...
Technology Spotlight CX Data Unification in the Cloud: Driving Visibility Across the Customer JourneyIt’s 2023, and by now it’s well established that customer centricity and empathy are essential to creating personalized customer journeys that improve lifetime value,...
Analyst Perspective Why Agent Performance Management Will Never Be the SameA majority of customer interactions are shifting to digital channels, agent interactions are getting more arduous, and supervisors have less visibility into customer conversations. We know...
The 4 Critical Components to Accelerate Your Digital TransformationAccording to Gartner®, “...organizations have the strong intention of accelerating their digital business initiatives, but lack a complete vision of the key elements of success.” How can IT leaders...
How Equipped are Contact Center Agents to Deliver Personalized Omnichannel Customer Experiences? LiveVox partnered with Omdia to survey 530 rank-and-file contact center agents across a variety of industries, company sizes, and operating models.
LiveVox’s unified suite of cutting-edge AI tools is designed to enhance agent workflows and unlock key data insights to create a seamless customer experience from start to finish.
Find out which operating model is leading the way in CX performance and what you can do to drive improvements.
Trusted By Game-Changing Clients For More Than 20 Years
Recognized By The Contact Center Industry’s Leading Analysts
2022 Globe™ for Intelligent Contact Centers
See why LiveVox was named an Innovator in Aragon Research’s 2022 Globe™ for Intelligent Contact Centers.
Total Economic Impact
This commissioned study shows a three-year, 229% ROI and payback in less than 6 months.
Frost & Sullivan
Find out how LiveVox’s unified platform delivers exceptional CX in an evolving digital world.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
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+ Integrate It All, Including Agent Workflows, In One Screen
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