Industry Analyst Research
Transformative Insights from Industry Experts
Hear what leading industry analysts have to say about LiveVox and learn about the key contact center trends and best practices that will help improve your customer satisfaction, agent productivity, and revenue performance.
Analyst Report:
Aragon Research Names LiveVox a Hot Vendor
LiveVox’s unified suite. ofcutting-edge AI tools is designed to enhance workflows and unlock key data insights to create a seamless customer experience from start to finish.
Webinar Replay
Making the Move From Cost Center to Profit Center
In this webinar featuring guest speaker Max Ball of Forrester, you’ll learn the tools needed to initiate the seismic organizational shift that reframes your contact center as a profit center.
On Demand Webinar
The Total Economic Impact of LiveVox's Contact
Guest speakers Art Schoeller and Nick Ferrif from Forrester join us to discuss how contact centers are leveraging LiveVox’s integrated platform to achieve a three-year 229% ROI and payback in less than 6 months.
Buyers Guide
AI-Powered Omnichannel—Keeping the Customer at the Core
Discover how digital transformation and AI are growth opportunities that spur a more human approach to customer care.
Want to know what it takes to drive contact center growth?
Check out these resources for market insights and tips from industry analysts.
LiveVox Named Innovator by Aragon in 2022 Research Globe™ for Intelligent Contact Centers
LiveVox Named an Innovator by Aragon in 2022 Research Globe™ for Intelligent Contact CentersDiscover how contact center leaders leverage LiveVox to maximize contact center performance by easily orchestrating more intelligent, personalized, and automated customer and...
Gartner® Report: Collaborate, Automate and Orchestrate to Optimize Costs and Value During the Economic Crisis
Gartner® Report: Predicts 2023 Collaborate, Automate and Orchestrate to Optimize Costs and Value During the Economic CrisisDoing more with less can help improve call center service while being cost-effective during tough economic times. To prepare your contact center...
IDC Spotlight: CX Visibility Through Unified Data
Technology Spotlight CX Data Unification in the Cloud: Driving Visibility Across the Customer JourneyIt’s 2023, and by now it’s well established that customer centricity and empathy are essential to creating personalized customer journeys that improve lifetime value,...
Ventana Research: Agent Performance Management Trends and Resources
Analyst Perspective Why Agent Performance Management Will Never Be the SameA majority of customer interactions are shifting to digital channels, agent interactions are getting more arduous, and supervisors have less visibility into customer conversations. We know...
Gartner® Report: The 4 Critical Components to Accelerate Your Digital Transformation
The 4 Critical Components to Accelerate Your Digital TransformationAccording to Gartner®, “...organizations have the strong intention of accelerating their digital business initiatives, but lack a complete vision of the key elements of success.” How can IT leaders...
Omdia: 500+ Contact Center Agents Weigh in on Job Performance Challenges
How Equipped are Contact Center Agents to Deliver Personalized Omnichannel Customer Experiences? LiveVox partnered with Omdia to survey 530 rank-and-file contact center agents across a variety of industries, company sizes, and operating models.
Aragon Research Names LiveVox a Hot Vendor
LiveVox’s unified suite of cutting-edge AI tools is designed to enhance agent workflows and unlock key data insights to create a seamless customer experience from start to finish.
Aberdeen: 2022 Contact Center Benchmarks for Outbound, Inbound, and Blended Models
Find out which operating model is leading the way in CX performance and what you can do to drive improvements.
The Total Economic Impact of LiveVox’s Contact Center Platform
Watch this on-demand webinar, featuring guest speakers Art Schoeller and Nick Ferrif from Forrester, to learn how contact centers are leveraging LiveVox’s integrated platform to achieve a three-year 229% ROI, $8.7M net present value, payback in less than 6 months, and...
Frost & Sullivan: Redefining the Contact Center Experience with Knowledge Management
In the business world, one of the richest sources of data is the contact center; data created by the billions of interactions between customers and agents across communication channels, ranging from voice to chat, through online and mobile self-service, and from...
Ventana Research: How to Boost Customer Experience by Improving the Agent Experience
In this short Q&A article, Keith Dawson, VP & Research Director at Ventana Research, provides his take on these burning questions based on conversations with CX and contact center leaders.
Ventana Research: Get Ready for the New Era of Customer Experience
Fundamental shifts in the agent’s role within the customer journey, evolving customer behaviors, and the increased flow of customer data is shaking up the CX landscape.
Are Your Agents Prepared to Deliver 5-Star Service with SMS Messaging
SMS has become a key communication channel that effectively increases customer engagement while driving down costs. Download this Frost & Sullivan tip sheet to ensure that your contact center agents are properly trained to deliver exceptional service when texting...
Frost & Sullivan Explores Key Trends and Features LiveVox in 2021’s North American Contact Center Buyers Guide
Discover how “digital transformation and AI are growth opportunities that spur a more human approach to customer care.”
Forrester: Transforming the Contact Center
Watch this on-demand webinar to hear our panel, featuring guest speaker Art Schoeller from Forrester, discuss the latest market research that reveals a new path to improved CX and agent performance.
Providing Industry Resources for Businesses Like You
“I can tell you without a doubt that our contact rates have improved, our sales rates have improved, and we probably wouldn’t have survived 2020 without LiveVox.”
—Senior Director of Operations, Consumer Finance
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can now be efficient and nimble while empowering agents with the tools and data they need to be successful.”
—COO, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
“One person in our business can now manage what we’re doing because we’ve been able to automate everything with LiveVox. Before, three to five people were supporting these manual processes, plus outside vendors, just to maintain the operational administration of the system.”
—Senior Director of Operations, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Integrated Agent Workflows
LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.
An Industry-Leading End-to-End SLA
Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [AI Virtual Agent / Buyers Guide]](https://livevox.com/wp-content/uploads/2022/06/Frost-and-Sullivan-TipSheet.jpg "Frost-and-Sullivan-TipSheet")
![LiveVox [Ventana / Viewpoint article]](https://livevox.com/wp-content/uploads/2022/06/Ventana-Viewpoint_article.jpg "Ventana-Viewpoint_article")
![LiveVox [Ventana / Q and A article]](https://livevox.com/wp-content/uploads/2022/06/Ventana-Q-and-A_article.jpg "Ventana-Q-and-A_article")
![LiveVox [AI Virtual Agent / Buyers Guide]](https://livevox.com/wp-content/uploads/2022/05/SMS-Messaging.jpg "SMS-Messaging")
![LiveVox [Frost & Sullivan / Compliance Video]](https://livevox.com/wp-content/uploads/2021/12/Frost-and-Sullivan_compliance-video.jpg "Frost-and-Sullivan_compliance-video")
![LiveVox [Frost & Sullivan / AX CX Video]](https://livevox.com/wp-content/uploads/2021/12/Frost-and-Sullivan_AX-CX-video.jpg "Frost-and-Sullivan_AX-CX-video")
![LiveVox [Frost & Sullivan / Agents Video]](https://livevox.com/wp-content/uploads/2021/12/Frost-and-Sullivan_Equipping-Agents-video.jpg "Frost-and-Sullivan_Equipping-Agents-video")
![LiveVox [Frost & Sullivan / Omnichannel Video]](https://livevox.com/wp-content/uploads/2021/12/Frost-and-Sullivan_Omnichannel-video.jpg "Frost-and-Sullivan_Omnichannel-video")
![LiveVox [Tools to Address the New CFPB Rules / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/11/Delivering_Unmatched_CX_With_Seamless_Customer_Journeys_and_Practical_AI.jpg "Delivering_Unmatched_CX_With_Seamless_Customer_Journeys_and_Practical_AI")