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What Does an Omnichannel Lending Journey Look Like?

What Does an Omnichannel Lending Journey Look Like?

Traditionally, financial service organizations have taken a lender-centric approach to their strategy. Big data, social media, and shifting purchase methods have driven financial services to refocus that strategy, though. Today, a more customer-centric approach is...
Bridging The Voice to Digital Gap in Omnichannel Journeys

Bridging The Voice to Digital Gap in Omnichannel Journeys

How to Close the Voice to Digital Channel Gap At the 2020 Winter Customer Contact Week in Nashville, over 300+ brand leaders joined together to share, explore, and learn about the latest ideas and innovation helping businesses find solutions to omnichannel...