LiveVox Two-Way Messaging Bundle
Meet Your Customers On Their Digital Channels Of Choice
LiveVox’s Two-Way Messaging Bundle empowers you to create digital conversations across SMS, Email, and Webchat while mitigating risk.
Capabilities included in the Bundle:
- Contact Center CRM
- Real-Time Dashboards and Reporting
- Compliance with CTIA Standards and CAN-SPAM
- Customer Consent Management
- SMS: Mass and 2-Way
- Email: Mass and 2-Way
- Basic Inbound Voice
- Email and SMS Campaigns with Compliance Controls
Immediately start relevant conversations and provide channel freedom and better CX
Reduce Agent Handle Time
Our contact center CRM will improve routing and interaction visibility across all messaging channels.
Improve Operational Efficiency
Utilize customer data and interaction history for better campaign management, segmentation, and reporting.
Strengthen Messaging Compliance
Leverage automatic consent capture that updates in real-time across the platform.
Thought Leadership Paper
Transform CX & Agent Experience Using a Contact Center Platform with Embedded CRM Capabilities
According to a study conducted by Forrester Consulting, “agents accessing channels via different systems that do not easily integrate together can lead to an inability to serve customers on their channel of choice”. In fact, nearly 60% of contact centers cannot track their customers across all channels.¹
Download the full study to learn how a unified contact center platform provides agents with a 360 degree view of all customer data and interaction history, enabling a seamless customer journey.
¹Source: Transform The Agent And Customer Experience Using Contact Center Solutions With Embedded CRM Capabilities, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, March 2021
“The pandemic made everyday life more complicated. We knew we needed to counter that with convenience. Incorporating SMS as part of our enrollment experience gives patients the power to engage on their own terms.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist
In-Depth Look At LiveVox’s 2-Way Messaging Bundle
Get a deeper look at all of the benefits and features of LiveVox’s 2-Way Messaging Bundle by reading this brief.
Explore LiveVox’s Other Solutions
Check out the bundles below to find the best match for your organization.
I want a cloud-based IVR with digital options.
I want to improve my inbound customer service.
I want to run omnichannel campaigns & mitigate risk.
I want to improve CX and compliance with analytics.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.