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Two-Way Messaging Bundle

LiveVox Two-Way Messaging Bundle

Meet Your Customers On Their Digital Channels Of Choice

LiveVox’s Two-Way Messaging Bundle empowers you to create digital conversations across SMS, Email, and Webchat while mitigating risk.

Capabilities included in the Bundle:

  • Contact Center CRM
  • Real-Time Dashboards and Reporting
  • Compliance with CTIA Standards and CAN-SPAM
  • Customer Consent Management
  • SMS: Mass and 2-Way
  • Email: Mass and 2-Way
  • Webchat
  • Basic Inbound Voice
  • Email and SMS Campaigns with Compliance Controls
LiveVox Virtual Agent APIs

Request a Demo of LiveVox’s Two-Way Messaging Solution.

Immediately start relevant conversations and provide channel freedom and better CX

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Reduce Agent Handle Time

Our contact center CRM will improve routing and interaction visibility across all messaging channels.

Improve Operational Efficiency

Utilize customer data and interaction history for better campaign management, segmentation, and reporting.

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Strengthen Messaging Compliance

Leverage automatic consent capture that updates in real-time across the platform.

Thought Leadership Paper

Transform CX & Agent Experience Using a Contact Center Platform with Embedded CRM Capabilities

According to a study conducted by Forrester Consulting, “agents accessing channels via different systems that do not easily integrate together can lead to an inability to serve customers on their channel of choice”. In fact, nearly 60% of contact centers cannot track their customers across all channels.¹

Download the full study to learn how a unified contact center platform provides agents with a 360 degree view of all customer data and interaction history, enabling a seamless customer journey.

¹Source: Transform The Agent And Customer Experience Using Contact Center Solutions With Embedded CRM Capabilities, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, March 2021

LiveVox Platform Brochure

“The pandemic made everyday life more complicated. We knew we needed to counter that with convenience. Incorporating SMS as part of our enrollment experience gives patients the power to engage on their own terms.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

Solution Brief

In-Depth Look At LiveVox’s 2-Way Messaging Bundle

Get a deeper look at all of the benefits and features of LiveVox’s 2-Way Messaging Bundle by reading this brief.

LiveVox Platform Brochure

Explore LiveVox’s Other Solutions

Check out the bundles below to find the best match for your organization.

I want a cloud-based IVR with digital options.

I want to improve my inbound customer service.

I want to run omnichannel campaigns & mitigate risk.

I want to improve CX and compliance with analytics.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.