Two-Way Messaging Bundle

LiveVox Two-Way Messaging Bundle

Meet Your Customers On Their Digital Channels Of Choice

LiveVox’s Two-Way Messaging Bundle empowers you to create digital conversations across SMS, Email, and Webchat while mitigating risk.

Capabilities included in the Bundle:

  • Contact Center CRM
  • Real-Time Dashboards and Reporting
  • Compliance with CTIA Standards and CAN-SPAM
  • Customer Consent Management
  • SMS: Mass and 2-Way
  • Email: Mass and 2-Way
  • Native AI-enabled chatbot

  • WhatsApp
  • Basic Inbound Voice
  • Email and SMS Campaigns with Compliance Controls
LiveVox Virtual Agent APIs

Request a Demo of LiveVox’s Two-Way Messaging Solution.

Immediately start relevant conversations and provide channel freedom and better CX


Reduce Agent Handle Time

Our contact center CRM will improve routing and interaction visibility across all messaging channels.

Improve Operational Efficiency

Utilize customer data and interaction history for better campaign management, segmentation, and reporting.


Strengthen Messaging Compliance

Leverage automatic consent capture that updates in real-time across the platform.

A Forrester Study

The Total Economic Impact™ of LiveVox’s Contact Center Platform

A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.

Source: The Total Economic Impact™ of LiveVox’s Contact Center Platform, a commissioned study conducted by Forrester Consulting on behalf of LiveVox, July 2021
LiveVox Platform Brochure

“The pandemic made everyday life more complicated. We knew we needed to counter that with convenience. Incorporating SMS as part of our enrollment experience gives patients the power to engage on their own terms.”

—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist

“Before, we had situations where the same customer was being contacted through multiple channels in the same day resulting in confusion and a poor customer experience. Improving customer experience is one of the huge benefits of pulling our interactions into the same omni-channel platform.”

— COO, Financial Services Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

Solution Brief

In-Depth Look At LiveVox’s 2-Way Messaging Bundle

Get a deeper look at all of the benefits and features of LiveVox’s 2-Way Messaging Bundle by reading this brief.

LiveVox Platform Brochure

Explore LiveVox’s Other Solutions

Check out the bundles below to find the best match for your organization.

I want to add AI Virtual Agents with omnichannel capabilities.

I want to improve my inbound customer service.

I want to run omnichannel campaigns & mitigate risk.

I want to improve CX and compliance with analytics.

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Integrated Agent Workflows

LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.

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An Industry-Leading End-to-End SLA

Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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LiveVox is proud to be both PCI and SOC 2 Compliant.