LiveVox Two-Way Messaging Bundle
Meet Your Customers On Their Digital Channels Of Choice
LiveVox’s Two-Way Messaging Bundle empowers you to create digital conversations across SMS, Email, and Webchat while mitigating risk.
Capabilities included in the Bundle:
- Contact Center CRM
- Real-Time Dashboards and Reporting
- Compliance with CTIA Standards and CAN-SPAM
- Customer Consent Management
- SMS: Mass and 2-Way
- Email: Mass and 2-Way
- Basic Inbound Voice
- Email and SMS Campaigns with Compliance Controls
Immediately start relevant conversations and provide channel freedom and better CX
Reduce Agent Handle Time
Our contact center CRM will improve routing and interaction visibility across all messaging channels.
Improve Operational Efficiency
Utilize customer data and interaction history for better campaign management, segmentation, and reporting.
Strengthen Messaging Compliance
Leverage automatic consent capture that updates in real-time across the platform.
“The pandemic made everyday life more complicated. We knew we needed to counter that with convenience. Incorporating SMS as part of our enrollment experience gives patients the power to engage on their own terms.”
—Nathan Allen | Senior Vice President — Eligibility Practice Team Leader, MedAssist
In-Depth Look At LiveVox’s Two-Way Messaging Bundle
Get a deeper look at all of the benefits and features of LiveVox’s Two-Way Messaging Bundle by reading this brief.
Find the Right Solution For You
Explore the solutions below to find the best match for your organization.
I want a cloud-based IVR with digital options.
I want to improve my inbound customer service.
I want to run omnichannel campaigns & mitigate risk.
I want to improve CX and compliance with analytics.
I want to have two-way digital conversations.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.