Services Overview

Best-In-Class Contact Center Services and Resources

Experience what it’s like to be supported by a team of experts that want you to win, every step of the way. Plus, get access to LiveVox’s comprehensive training portal, developer resources, consulting services, and more.

Check out our services below.

Training Portal

Increase your impact on the contact center with a library of on-demand training that includes tips, guidance, and best practices your contact center teams need to maximize performance using LiveVox.

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Implementation

Learn how SmartStart, our new portal, gives new customers out-of-the-box access to essential LiveVox applications, including customer engagement channels such as voice, SMS, email, and chat, as well as IVR capabilities and managerial reporting in a matter of days.

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Consulting Services

Learn how our professional support teams and unified approach to customer service has helped our clients optimize their day-to-day operations and meet long-term strategic goals..

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Developer Resources

LiveVox’s cloud platform provides robust and open APIs and a dedicated Developer Portal helps simplify integrations and customizations.

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Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.