Resources | Consulting Services
Transform Challenges Into Competitive Advantages
LiveVox provides you with industry experts that help you make the most of your contact center investments.
Benefit from the Insights of Industry Experts
LiveVox understands that having the right tools isn’t always enough, so we’re also heavily invested in providing hands-on support that may be required to achieve short and long term success. Starting with a standardized implementation process that includes in-depth training, clients may also benefit from dedicated account managers, a centralized Customer Care Team, and Business Consulting sessions. An online knowledge base also helps users keep up with LiveVox’s latest capabilities and best practices.
A Proactive Partnership During the Pandemic
Read how a major retailer decreased hang-up rates by 25% while shifting to a work from home environment by working with LiveVox’s Business Consulting team.
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In-house business consultants
LiveVox employs a Business Consulting team with contact center veterans, subject matter experts, and technology professionals whose mission is to help clients uncover the most effective ways to drive performance and customer experience. The Business Consulting team combines forces with your Account Management teams to deliver ongoing analyses and best practices including:
- Simplified on-boarding and day-to-day support
- Techniques to drive ROI across your voice and messaging strategies
- Accelerated integration and configurations.
Learn more about our business consulting services by contacting us today.
A streamlined approach to support
We strive to meet customer needs as quickly as possible. LiveVox’s Customer Care Team employs a Unified Services Routing model that streamlines every client request, providing our users with a single point of entry to all of the support resources.
Learn more about our Customer Care Team by contacting us today.
Take the migraine out of migration
Our experienced implementation teams can help with every aspect of your unique onboarding requirements. Our veteran consulting and integration experts leverage a comprehensive and systematic process that draws from the experience of thousands of migrations ensuring smooth and speedy transitions.
Learn more by contacting us today.
Drive better ROI
Turn performance challenges into strategic differentiators by working with a team that combines their operational expertise with a deep understanding of LiveVox’s cloud solutions and your business goals. They help you develop ways to drive your long-term and day-to-day ROI.
Learn more about how we can help you drive a lower TCO and better ROI.
Turn data into action
Data is only as valuable as your ability to use it. LiveVox empowers clients with Performance Analytics through Business Intelligence (BI). LiveVox’s Analytics team helps our clients make better decisions by sharing BI best practices, conducting ongoing analysis, and making recommendations.
Learn more about our Business Intelligence and Performance Analytics solution.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.