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Resources | Consulting Services

Transform Challenges Into Competitive Advantages

LiveVox provides you with industry experts that help you make the most of your contact center investments.

Benefit from the Insights of Industry Experts

LiveVox understands that having the right tools isn’t always enough, so we’re also heavily invested in providing hands-on support that may be required to achieve short and long term success. Starting with a standardized implementation process that includes in-depth training, clients may also benefit from dedicated account managers, a centralized Customer Care Team, and Business Consulting sessions. An online knowledge base also helps users keep up with LiveVox’s latest capabilities and best practices.

Case Study

A Proactive Partnership During the Pandemic

Read how a major retailer decreased hang-up rates by 25% while shifting to a work from home environment by working with LiveVox’s Business Consulting team.

Sucess Story: Reduce Hang-Up Rates with Your IVR
Empowered Agents

In-house business consultants

LiveVox’s Business Consulting team consists of contact center veterans, subject matter experts, and technology professionals whose mission is to help clients uncover the most effective ways to drive performance and customer experience.

Learn more about our business consulting services.

Unify Conversations

A streamlined approach to support

We strive to meet customer needs as quickly as possible. LiveVox’s Customer Care Team employs a Unified Services Routing model that streamlines every client request, providing our users with a single point of entry to all of the support resources.

Learn more about our Customer Care Team.

Automated Approach

Take the migraine out of migration

Our veteran consulting and integration experts leverage a comprehensive and systematic process that draws from the experience of thousands of migrations ensuring smooth and speedy transitions for your unique implementation needs.

Learn more about our implementation services.

Integrated Analytics

Drive better ROI

Turn performance challenges into strategic differentiators by working with a team that combines their operational expertise with a deep understanding of LiveVox’s cloud solutions and your business goals. They help you develop ways to drive your long-term and day-to-day ROI.

Learn more about how we can help you drive a lower TCO and better ROI.

Simplified Integrations

Turn data into action

Data is only as valuable as your ability to use it. LiveVox empowers clients with Performance Analytics through Business Intelligence (BI). LiveVox’s Analytics team helps our clients make better decisions by sharing BI best practices, conducting ongoing analysis, and making recommendations.

Learn more about our Business Intelligence and Performance Analytics solution.

“The LiveVox integration and implementation process surpassed my expectations. It was quite a great experience. Everything was laid out in a clear plan.”

VP, Strategic Development, Business Servicer

Why LiveVox?

Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.