LiveVox Products | SpeechIQ®
Call Drivers and Dispositioning
Understand the reason for every inbound customer contact and transform customer experience, self-service, and more.
Key Benefits of LiveVox’s Call Drivers and Dispositioning
Understand top call drivers
Analyze every conversation and create reports that give unprecedented insight into customer motivations and pain points.
Increase contact center efficiency
SpeechIQ’s call driver reports give you the insight you need to pinpoint the most impactful self-service options for your IVR or Virtual Agents.
Drive transformative operational strategies
Transform CX and create new revenue opportunities by tapping into your customer’s needs and pain points
Case Study
Transforming CX and Agent Workflows with Call Driver Accuracy
Read how Royal Caribbean was able to reduce Average Handle Times and gain better insight into customer behavior by increasing their call driver accuracy using Speech Analytics.
Create custom reports
Quick and easy-to-set up, our custom call-driver reports meet the varied needs of all of your service, campaigns, and departments.
Learn more about our reporting and analytics.
Get the big picture
Marry call drivers with other operational data to understand all factors impacting contact center performance such as CSAT scores.
Learn more about our CSAT capabilities.
Drive first call resolutions
Improve the customer journey by using call driver analysis to optimize routing and self-service options through functionalities such as an IVR.
Learn more about our IVR solution.
See Call Drivers in Action
LiveVox Speech Analytics Capabilities
- Industry-leading speed and accuracy of speech recognition
- Omnichannel analysis
- Sentiment analytics
- Advanced search and filter capabilities
- Sensitive data redaction
- Automated reporting and alerts
- Call drivers and dispositioning
- Reporting options for in-depth analysis
- Customizable and automated scorecards
- Advanced call review and sharing capabilities
- Full agent statistics
- All keyword statistics
- Full API enabled
- Secure data storage
In-depth look at LiveVox’s WFO offerings
SpeechIQ® is just one of many ways LiveVox helps optimize engagement. Download the brochure to learn about LiveVox’s other WFO offerings.
Frictionless Agent & Customer Experiences
Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
