LiveVox Products | SpeechIQ®
Call Drivers and Dispositioning
Build an experience your customers want with insight on why they engage.
Key Benefits of LiveVox’s Call Drivers and Dispositioning
Understand top call drivers
Analyze every conversation and create reports that give unprecedented insight into customer motivations and pain points.
Increase contact center efficiency
SpeechIQ’s call driver reports give you the insight you need to pinpoint the most impactful self-service options for your IVR.
Drive transformative operational strategies
Transform CX and create new revenue opportunities by tapping into your customer’s needs and pain points
Tip Sheet
How to Use Speech Analytics to Improve CX and Boost Cross-Selling
Speech Analytics gives you unprecedented insight into your customer conversations, unlocking new opportunities to improve customer experience, and increase revenue. Read this tip sheet to learn more.
Create custom reports
Quick and easy-to-set up, our custom call-driver reports meet the varied needs of all of your service, campaigns, and departments.
Learn more about our reporting and analytics.
Get the big picture
Marry call drivers with other operational data to understand all factors impacting contact center performance such as CSAT scores.
Learn more about our CSAT capabilities.
Drive first call resolutions
Improve the customer journey by using call driver analysis to optimize routing and self-service options through functionalities such as an IVR.
Learn more about our IVR solution.
See Call Drivers in Action
LiveVox Speech Analytics Capabilities
- Industry-leading speed and accuracy of speech recognition
- Omnichannel analysis
- Sentiment analytics
- Advanced search and filter capabilities
- Sensitive data redaction
- Automated reporting and alerts
- Call drivers and dispositioning
- Reporting options for in-depth analysis
- Customizable and automated scorecards
- Advanced call review and sharing capabilities
- Full agent statistics
- All keyword statistics
- Full API enabled
- Secure data storage
In-depth look at LiveVox’s WFO offerings
SpeechIQ® is just one of many ways LiveVox helps optimize engagement. Download the brochure to learn about LiveVox’s other WFO offerings.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Mitigate Risk
Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.
