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LiveVox Products | SpeechIQ®

Call Drivers and Dispositioning

Build an experience your customers want with insight on why they engage.

Key Benefits of LiveVox’s Call Drivers and Dispositioning

Understand top call drivers

Analyze every conversation and create reports that give unprecedented insight into customer motivations and pain points.

Increase contact center efficiency

SpeechIQ’s call driver reports give you the insight you need to pinpoint the most impactful self-service options for your IVR.

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Drive transformative operational strategies

Transform CX and create new revenue opportunities by tapping into your customer’s needs and pain points

Tip Sheet

How to Use Speech Analytics to Improve CX and Boost Cross-Selling

Speech Analytics gives you unprecedented insight into your customer conversations, unlocking new opportunities to improve customer experience, and increase revenue. Read this tip sheet to learn more.

LiveVox Tip Sheet: Benefits of Speech Analytics for X-Selling
Integrated Analytics

Create custom reports

Quick and easy-to-set up, our custom call-driver reports meet the varied needs of all of your service, campaigns, and departments.

Learn more about our reporting and analytics.

Unified Platform

Get the big picture

Marry call drivers with other operational data to understand all factors impacting contact center performance such as CSAT scores.

Learn more about our CSAT capabilities.

Understand Call Drivers

Drive first call resolutions

Improve the customer journey by using call driver analysis to optimize routing and self-service options through functionalities such as an IVR. 

Learn more about our IVR solution.

See Call Drivers in Action

LiveVox Call Drivers Report

LiveVox Speech Analytics Capabilities

  • Industry-leading speed and accuracy of speech recognition
  • Omnichannel analysis
  • Sentiment analytics
  • Advanced search and filter capabilities
  • Sensitive data redaction
  • Automated reporting and alerts
  • Call drivers and dispositioning
  • Reporting options for in-depth analysis
  • Customizable and automated scorecards
  • Advanced call review and sharing capabilities
  • Full agent statistics
  • All keyword statistics
  • Full API enabled
  • Secure data storage

In-depth look at LiveVox’s WFO offerings

SpeechIQ® is just one of many ways LiveVox helps optimize engagement. Download the brochure to learn about LiveVox’s other WFO offerings.

LiveVox WFO Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.