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LiveVox Products | SpeechIQ®

Call Drivers and Dispositioning

Understand the reason for every inbound customer contact and transform customer experience, self-service, and more.

LiveVox [Call Drivers and Dispositioning / woman on phone]

Key Benefits of LiveVox’s Call Drivers and Dispositioning

Understand top call drivers

Analyze every conversation and create reports that give unprecedented insight into customer motivations and pain points.

Increase contact center efficiency

SpeechIQ’s call driver reports give you the insight you need to pinpoint the most impactful self-service options for your IVR or Virtual Agents.

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Drive transformative operational strategies

Transform CX and create new revenue opportunities by tapping into your customer’s needs and pain points

Case Study

Transforming CX and Agent Workflows with Call Driver Accuracy

Read how Royal Caribbean was able to reduce Average Handle Times and gain better insight into customer behavior by increasing their call driver accuracy using Speech Analytics.

LiveVox Tip Sheet: Benefits of Speech Analytics for X-Selling
Integrated Analytics

Create custom reports

Quick and easy-to-set up, our custom call-driver reports meet the varied needs of all of your service, campaigns, and departments.

Learn more about our reporting and analytics.

Unified Platform

Get the big picture

Marry call drivers with other operational data to understand all factors impacting contact center performance such as CSAT scores.

Learn more about our CSAT capabilities.

Understand Call Drivers

Drive first call resolutions

Improve the customer journey by using call driver analysis to optimize routing and self-service options through functionalities such as an IVR. 

Learn more about our IVR solution.

See Call Drivers in Action

LiveVox Call Drivers Report

LiveVox Speech Analytics Capabilities

  • Industry-leading speed and accuracy of speech recognition
  • Omnichannel analysis
  • Sentiment analytics
  • Advanced search and filter capabilities
  • Sensitive data redaction
  • Automated reporting and alerts
  • Call drivers and dispositioning
  • Reporting options for in-depth analysis
  • Customizable and automated scorecards
  • Advanced call review and sharing capabilities
  • Full agent statistics
  • All keyword statistics
  • Full API enabled
  • Secure data storage

In-depth look at LiveVox’s WFO offerings

SpeechIQ® is just one of many ways LiveVox helps optimize engagement. Download the brochure to learn about LiveVox’s other WFO offerings.

LiveVox WFO Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.