LiveVox Products | Voice
Human Call Initiator (HCI® )
A battle-tested, TCPA-focused dialing system for cell phone engagement that maximizes productivity over manual dialing and mitigates risk.
Key Benefits of LiveVox’s Human Call Initiator®
Open new engagement opportunities
Without consent to call cell numbers, calling can be complicated and risky. LiveVox’s HCI® enables you to engage with unconsented cells more productively while mitigating risk.
Balance risk and productivity
Backed by a formidable 9-0 court record, the HCI® dialing system is built to enable optimized agent performance while balancing regulatory risk.
Enjoy proactive expertise
We actively invest in monitoring regulatory and legal developments. HCI® is the premier product for TCPA risk mitigation.
Maximize productivity over 10-digit manual dialing
HCI® is the most effective way of increasing outbound connections over manual dialing while also helping to mitigate risk. Our proven system has helped companies realize a 184% increase in agent connects per hour when compared to manual dialing.
An In-Depth Look At HCI®
Get a deeper look at LiveVox’s HCI® solution by downloading the product brief.
Leverage a battle-tested approach to TCPA
Unlike many other cell phone dialing solutions, our approach to risk mitigation has been successfully vetted in the courts.
With HCI®, you can:
- Benefit from a 9-0 court ruling record
- Address the most challenging TCPA requirements
- Achieve hardware and software separation of your outbound dialing systems
- Ensure human intervention for effective risk mitigation
- Streamline consent management.
Learn more about LiveVox’s approach to compliance.
Simplify how you manage other compliance requirements
LiveVox’s Four Clouds solution, including HCI® provide comprehensive compliance controls that simplify how to address TCPA, FDCPA, and other regulations. All controls are configured on demand.
These compliance controls include:
- Zip code mismatch
- Max dial attempt settings by account
- Max dial attempt settings by phone
- Time zone settings
- State dialing settings
- Max dial attempt settings by phone
- Cell phone scrubs
- Do Not Call (DNC).
Learn more about how LiveVox’s PDAS solution can help you manage contact attempts.
LiveVox Voice Capabilities:
- Manual, Preview, and Human Call Initiator
- Automated Dialing System
- Text to Speech
- Screen Pops
- Voicemail Management
- ACD with Dynamic Routing
- LCID and Answering Machine Detection
- Call and Screen Recording
- 3rd Party API Integration
- Secure Payment Capture
- Agent and Manager Chat
- Campaign and List Management
- Granular Outreach Restrictions
- Consent Management
- Content Library
- Quality Monitoring and Performance Reporting
- Unified CRM and WFO Functionality
- Agent Coaching
- CRM Integration
Learn about LiveVox’s other channel offerings
HCI® is just one of several ways LiveVox helps contact centers interact with customers on their channels of choice. Download the brochure to learn about LiveVox’s other digital engagement offerings.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.