LiveVox Products | Voice

Human Call Initiator (HCI® )

A battle-tested, TCPA-focused dialing system for cell phone engagement that maximizes productivity over manual dialing and mitigates risk.
LiveVox [HCI / call center agent]

Key Benefits of LiveVox’s Human Call Initiator

Open new engagement opportunities

Without consent to call cell numbers, calling can be complicated and risky. LiveVox’s HCI® enables you to engage with unconsented cell phones more productively while mitigating risk.

Balance risk and productivity

Backed by a formidable 10-0 court record, the HCI® dialing system is built to enable optimized agent performance while balancing regulatory risk.

Enjoy proactive expertise

We actively invest in monitoring and addressing legal developments. HCI® is the premier product for TCPA risk mitigation.
LiveVox ROI Analysis: Two-Way Messaging

ROI Analysis

Maximize productivity over 10-digit manual dialing

HCI® is the most effective way of increasing outbound connections over manual dialing while also helping to mitigate risk. Our proven system has helped companies realize a 184% increase in agent connects per hour when compared to manual dialing.

Product Brief

An In-Depth Look at HCI®

Get a deeper dive into LiveVox’s HCI® solution by downloading this product brief.

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Simplify how you manage other compliance requirements

LiveVox’s Four Clouds solution, including HCI® provide comprehensive compliance controls that simplify how to address TCPA, FDCPA, and other regulations.

Learn more about how LiveVox’s Attempt Supervisor solution can help you manage contact attempts.

Leverage a battle-tested approach to TCPA

Unlike many other cell phone dialing solutions, our approach to risk mitigation is backed by a formidable 10-0 court record.

Learn more about LiveVox’s approach to compliance.

 “Knowing that LiveVox offered the most battle-tested manual- intervention outbound platform on the market meant we could mitigate risk across the board from a voice perspective.”

VP, Strategic Development, Business Servicer

LiveVox Voice Capabilities

  • Manual, Preview, and Human Call Initiator (HCI®)
  • Human Text Initiator (HTI)
  • Automated Dialing System
  • Text to Speech
  • Screen Pops
  • Voicemail Management
  • ACD with Dynamic Routing
  • LCID and Answering Machine Detection
  • Call and Screen Recording
  • 3rd Party API Integration
  • Secure Payment Capture
  • Agent and Manager Chat
  • Campaign and List Management
  • Granular Outreach Restrictions
  • Consent Management
  • Content Library
  • Quality Monitoring and Performance Reporting
  • Unified CRM and WFO Functionality
  • Agent Coaching
  • CRM Integration
  • Outbound Attempt Supervisor


Learn about LiveVox’s other channel offerings

HCI® is just one of several ways LiveVox helps contact centers interact with customers on their channel of choice. Download the brochure to learn about LiveVox’s other digital engagement offerings.

LiveVox [brochure / Omnichannel]

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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LiveVox is proud to be both PCI and SOC 2 Compliant.