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LiveVox Products | Voice

Human Call Initiator (HCI® )

A battle-tested, TCPA-focused dialing system for cell phone engagement that maximizes productivity over manual dialing and mitigates risk.

LiveVox [HCI / call center agent]

Key Benefits of LiveVox’s Human Call Initiator

Open new engagement opportunities

Without consent to call cell numbers, calling can be complicated and risky. LiveVox’s HCI® enables you to engage with unconsented cells more productively while mitigating risk.

Balance risk and productivity

Backed by a formidable 10-0 court record, the HCI® dialing system is built to enable optimized agent performance while balancing regulatory risk.

Enjoy proactive expertise

We actively invest in monitoring regulatory and legal developments. HCI® is the premier product for TCPA risk mitigation. 

ROI Analysis

Maximize productivity over 10-digit manual dialing

HCI® is the most effective way of increasing outbound connections over manual dialing while also helping to mitigate risk. Our proven system has helped companies realize a 184% increase in agent connects per hour when compared to manual dialing.

LiveVox ROI Analysis: HCI vs. Traditional Manual Dialing
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Simplify how you manage other compliance requirements

LiveVox’s Four Clouds solution, including HCI® provide comprehensive compliance controls that simplify how to address TCPA, FDCPA, and other regulations. 

Learn more about how LiveVox’s PDAS solution can help you manage contact attempts.

Leverage a battle-tested approach to TCPA

Unlike many other cell phone dialing solutions, our approach to risk mitigation is backed by a formidable 10-0 court record.

Learn more about LiveVox’s approach to compliance.

 “Knowing that LiveVox offered the most battle-tested manual- intervention outbound platform on the market meant we could mitigate risk across the board from a voice perspective.”

VP, Strategic Development, Business Servicer

Product Brief

An In-Depth Look at HCI

Get a deeper dive into LiveVox’s HCI® solution by downloading this product brief.

LiveVox Voice Capabilities

  • Manual, Preview, and Human Call Initiator
  • Automated Dialing System
  • Text to Speech
  • Screen Pops
  • Voicemail Management
  • ACD with Dynamic Routing
  • LCID and Answering Machine Detection
  • Call and Screen Recording
  • 3rd Party API Integration
  • Secure Payment Capture
  • Agent and Manager Chat
  • Campaign and List Management
  • Granular Outreach Restrictions
  • Consent Management
  • Content Library
  • Quality Monitoring and Performance Reporting
  • Unified CRM and WFO Functionality
  • Agent Coaching
  • CRM Integration

Learn about LiveVox’s other channel offerings

HCI® is just one of several ways LiveVox helps contact centers interact with customers on their channels of choice. Download the brochure to learn about LiveVox’s other digital engagement offerings.

Why LiveVox?

Learn why leading contact centers chose LiveVox as their provider for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox capabilities are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox supports your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.