Data Management

The Latest Trends and Thought Leadership for Contact Centers

Check out all the insights and innovations happening in today’s modern contact center.

Analytics Bridges the Visibility Gap Amid Shifting Work Models

Analytics Bridges the Visibility Gap Amid Shifting Work Models

The contact center industry’s transition to flexible work arrangements has introduced new complexities for frontline managers. With agents working from home, full or part time, it can be difficult to monitor their interactions with customers, track their productivity,...

How to Budget Like a CFO

How to Budget Like a CFO

How Do CFOS Budget the Way to Success? Like the CEO, CFOs have a 30,000-foot view of the business. They control all of the data flows that impact the health of a business. A good CFO uses their high vantage point to take their company to new heights, leading a...

Business Intelligence Reports Unlock Hidden Value

Business Intelligence Reports Unlock Hidden Value

Business intelligence reports are the guiding lights of any contact center, providing visibility into operational performance and driving the decision-making process of its leaders. Table of contentsAverage Statistics – “I am more than you see.”Business Intelligence:...

Business Intelligence and Analytics with Livevox Cloud

Business Intelligence and Analytics with Livevox Cloud

In our last post, we discussed why Business Intelligence (BI) and Analytics is the feature that is most desired by contact center executives in 2017 and how this new data analysis methodology is providing better insights into contact center operations. In this post,...

The Power of BPO Analysis: Maximizing Efficiency and Performance

The Power of BPO Analysis: Maximizing Efficiency and Performance

In the ever-evolving world of business process outsourcing (BPO), data-driven analysis plays a crucial role in optimizing operations and driving success. This article explores the significance of BPO analysis and how it empowers companies to make informed decisions,...

Unleash Higher Agent Performance with Multi-Source Analytics

Unleash Higher Agent Performance with Multi-Source Analytics

With the influx of new technologies, contact centers are modernizing at a rapid pace. To stay ahead of the curve in delivering exceptional customer experience, companies are broadening their contact center capabilities by adding various third-party applications,...

A Guide to IT Ticketing Systems for Call Centers

A Guide to IT Ticketing Systems for Call Centers

Growing companies are investing heavily in IT initiatives. About 75% of companies plan to invest in automation technologies such as artificial intelligence and process automation. And for good reason, as 52% of customers revealed that they have made an additional purchase from a company after a positive customer service experience.

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About LiveVox

LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.

For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in San Francisco, with international offices in Medellin, Colombia and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

 

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