LiveVox [Call and Screen Recording / laptop interface]

LiveVox Products | Contact Center Screen & Call Recording

Improve agent accountability and quality

A fully-integrated contact center recording solution providing you with complete visibility on agent-customer interactions, helping you drive performance, quality, and compliance.

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Key Benefits

Product Overview

WEM Features

Testimonials

Why LiveVox

Key Benefits of LiveVox’s Call and Screen Recording

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Reduce risk

Gain complete “eyes and ears” visibility on 100% of interactions across all channels, effortlessly retrieve and play back any interaction.

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Improve agent performance

Understand how agents are dealing with on-screen processes and provide highly detailed feedback in the form of annotated, synchronized call and screen recordings.

Refine workflows

Capture the full desktop, including dual monitors, so you can see whether agents are taking payments securely, and if they are engaging in on-screen distractions.

Record and play back everything

Easily retrieve, distribute, and play back comprehensive call recordings that include the full desktop screen, agent information, and all relevant call metadata.

Learn how to leverage this data with SpeechIQ^® with Quality Management.

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Unlock a powerful coaching resource

Score and add notes or comments to call and screen recordings to leverage during training and coaching sessions with your agents.

Learn more about our Quality Management tools.

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Simple and secure

Our PCI-DSS certified platform makes it easy to securely store and access sensitive data without the need to manually redact payment information.

Learn more about our approach to payment data.

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LiveVox WEM Features

Integrated Performance Analytics
150+ Out of Box Advanced Reports
Agent, Multichannel, and Quality Management Data
PTO Management
Auto call disposition

Drag and Drop Visual UI
Reporting Distribution and Access Controls
CSAT Analysis
Agent Scorecards
Agent Work Queue
Auto call summary

Coaching and E-Learning
Forecasting
Voice and Multichannel Inbox
Schedule and Shift Adherence and Management
Intent identification

Content Library
Machine Learning Models
Native CRM and Channel Functionality
Sentiment analysis

Product Brief

In-Depth Look at Call and Screen Recording

Get a deeper look at LiveVox’s Call and Screen Recording functionality.

Download the Brief

Overview Brochure

Learn about LiveVox’s other WEM Offerings

Download the brochure to learn about LiveVox’s other WEM capabilities.

Download the Brochure

Providing workforce engagment management for businesses just like you

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“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”

—Tom Nusspickel | COO, American First Finance

“LiveVox was essential to accelerating our evolution to a digital-first model. This was the platform where we could introduce the power of digital channels in order to connect with consumers. So it was actually a way to accelerate our thinking around omnichannel.”

VP, Strategic Development, Business Servicer

Frequently Asked Questions about contact center recording

Why choose LiveVox for contact center call recording software?

LiveVox provides contact center call recording software that makes it easy to store and manage recordings. Users benefit from a user-friendly interface that allows multiple search functionalities and enhanced reporting capabilities, enabling seamless quality assurance processes. Featuring advanced encryption algorithms, this contact center call recording software also provides peace of mind as it ensures secure storage.

LiveVox also offers transcription capability for audio files, increasing efficiency when managing contact center conversations. To top it off, LiveVox contact center call recording software is easily customized with flexible pricing options so users can build a plan that best fits the needs of their business.

Essential features of a screen and call recording system for call centers

For contact centers, having an effective call recording system in place is of paramount importance. Such a system has certain essential features that must be available in order to ensure that contact center operations are running smoothly. These include the ability for a manager or system administrator to set granular permissions for agents, the availability of a searchable voice log database, automatic audio archiving and retrieval capabilities, user-friendly reporting options, strong encryption of all data stored on the platform, and integration with contact center analytics software plugins. Investing in contact center call recording software that provides each of these features will help guarantee a secure and efficient contact center environment.

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.

Ready to boost performance and exceed expectations?

See What You Can Do With LiveVox’s Proven Cloud Platform Today.

Get immediate KPI and bottom-line gains right now
Save time switching between windows with all the tools your team needs in a single screen
Improve customer loyalty and satisfaction in every interaction, including self-service on any channel
Make faster, data-backed decisions using pre-integrated powerful analytics
Configure our modules, APIs, data, and growing partner network to fit your specific needs

See what Aragon Research says about LiveVox:

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Download Now

In-Depth Look at Call and Screen Recording

Get a deeper look at LiveVox’s Call and Screen Recording functionality. Simply fill out the form below to get instant access to the brief.

LiveVox [10 ways manage multichannel compliance / Tip Sheet]

Brochure:

Learn About LiveVox’s Other WEM Offerings

Empower your teams to deliver exceptional customer experiences and stay engaged with user-friendly tools that also boost productivity and compliance. Download the brochure to learn about LiveVox’s other WEM capabilities.

Ready to boost performance and exceed expectations?

See What You Can Do With LiveVox's Proven Cloud Platform Today.

Get immediate KPI and bottom-line gains right now
Save time switching between windows with all the tools your team needs in a single screen
Improve customer loyalty and satisfaction in every interaction, including self-service on any channel
Make faster, data-backed decisions using pre-integrated powerful analytics
Configure our modules, APIs, data, and growing partner network to fit your specific needs

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Ready to boost performance and exceed expectations?

Change The Game For Your Contact Center. Get the Enterprise Plan Today!

Get immediate KPI and bottom-line gains right now
Save time switching between windows with all the tools your team needs in a single screen
Improve customer loyalty and satisfaction in every interaction, including self-service on any channel
Make faster, data-backed decisions using pre-integrated powerful analytics
Configure our modules, APIs, data, and growing partner network to fit your specific needs

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Ready to boost performance and exceed expectations?

Change The Game For Your Contact Center. Get the Professional Plan Today!

Get immediate KPI and bottom-line gains right now
Save time switching between windows with all the tools your team needs in a single screen
Improve customer loyalty and satisfaction in every interaction, including self-service on any channel
Make faster, data-backed decisions using pre-integrated powerful analytics
Configure our modules, APIs, data, and growing partner network to fit your specific needs

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Ready to boost performance and exceed expectations?

Change The Game For Your Contact Center. Get the Essential Plan Today!

Get immediate KPI and bottom-line gains right now
Save time switching between windows with all the tools your team needs in a single screen
Improve customer loyalty and satisfaction in every interaction, including self-service on any channel
Make faster, data-backed decisions using pre-integrated powerful analytics
Configure our modules, APIs, data, and growing partner network to fit your specific needs

Our contact center platform is designed to help you maximize performance. With LiveVox, you'll also be able to deliver the personalized, omnichannel experiences your customers love.

Call (844) 386-5934 or fill out the form below to talk with one of our experts.

Extended Brief:

LV 19

The latest version of our comprehensive, open platform simplifies how contact center professionals and their teams can deliver exceptional customer service journeys and operational performance, even as their environment grows increasingly challenging and complex.

Infographic

LiveVox Partner Program Overview

Become a game changer in customer engagement innovation.

Tipsheet:

5 Ways to Maximize Performance

Customers expect their interactions with the contact center to be fast, personalized, and effortless. It would help if agents had insight into past behaviors, trends, and unspoken needs. At the same time, siloed data and functions make it hard to get visibility into the customer journey.