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LiveVox Products | Voice

Manual

Enable your agents to make outbound calls to specific contacts at their own pace. 

Key Benefits of LiveVox’s Manual Dialing

Equip agents with insight

The LiveVox Manual dialer lets agents easily engage with customers based on intuition and interaction history provided in configurable agent desktops.

Understand agent productivity

Managers can easily monitor agent performance by leveraging real-time dashboards. Detailed reporting can also give insight into agent and campaign results.

Simplify compliance management

Leverage comprehensive compliance controls that make it easy to address TCPA, FDCPA, and other regulations. All controls are configured on-demand.

Product Brief

In-Depth Look At The Four CloudsTM

Take a deeper look at how you can leverage the Four Clouds™ to optimize outreach while mitigating risk.

LiveVox Four Clouds Product Brief
Versatile Alerts

Focus on high-value contacts

Agents can easily select who to dial from their target list and are equipped with full customer information and scripts before initiating a call.

Learn more about LiveVox’s Agent Desktops.

Drive productivity with insight

Leverage real-time dashboards that show the status of every interaction and key performance indicators such as Talk, Wrap, & Ready Time.

Learn about our Business Intelligence solution.

Customize Ticketing

Personalize conversations

Unlike a PBX, our Manual system allows agents to input call details. This information, along with other key call data can be saved used in subsequent conversations.

Learn more about our CRM solution.

See Manual Dialing in Action

LiveVox Manual Dial

LiveVox Voice Capabilities

  • Manual, Preview, and Human Call Initiator
  • Automated Dialing System
  • Text to Speech
  • Screen Pops
  • Voicemail Management
  • ACD with Dynamic Routing
  • LCID and Answering Machine Detection
  • Call and Screen Recording
  • 3rd Party API Integration
  • Secure Payment Capture
  • Agent and Manager Chat
  • Campaign and List Management
  • Granular Outreach Restrictions
  • Consent Management
  • Content Library
  • Quality Monitoring and Performance Reporting
  • Unified CRM and WFO Functionality
  • Agent Coaching
  • CRM Integration

Learn about LiveVox’s other channel offerings

Our Automated dialing system is just one of many ways LiveVox helps optimize engagement. Download the brochure to learn about LiveVox’s other digital channel offerings.

LiveVox Omnichannel Brochure

Why Choose LiveVox?

Better Customer Experience

Agents engage via configurable workflows in tailored desktops. The tailored desktops have the benefit of key consumer profile information and interaction history, to provide superior customer experiences.

One Unified Platform

All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Easy Integration

Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.

Mitigate Risk

Comprehensive compliance controls including consent and revocation management as well as CTIA industry guide and TCPA and CAN-SPAM regulations.

Customer Channels of Choice

Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.