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LiveVox Products

Manual

Enable your agents to make outbound calls to specific contacts at their own pace.

LiveVox [manual / call center agent]

Key Benefits of LiveVox’s Manual Dialing

Equip agents with insight

The LiveVox Manual dialer lets agents easily engage with customers based on intuition and interaction history provided in configurable agent desktops.

Understand agent productivity

Managers can easily monitor agent performance by leveraging real-time dashboards. Detailed reporting can also give insight into agent and campaign results.

Simplify compliance management

Leverage comprehensive compliance controls that make it easy to address TCPA, FDCPA, and other regulations. All controls are configured on-demand.

Product Brief

In-Depth Look At The Four CloudsTM

Take a deeper look at how you can leverage the Four Clouds™ to optimize outreach while mitigating risk.

LiveVox Four Clouds Product Brief
Versatile Alerts

Focus on high-value contacts

Agents can easily select who to dial from their target list and are equipped with full customer information and scripts before initiating a call.

Learn more about LiveVox’s Agent Desktops.

Drive productivity with insight

Leverage real-time dashboards that show the status of every interaction and key performance indicators such as Talk, Wrap, & Ready Time.

Learn about our Business Intelligence solution.

Customize Ticketing

Personalize conversations

Unlike a PBX, our Manual system allows agents to input call details. This information, along with other key call data can be saved used in subsequent conversations.

Learn more about our CRM solution.

See Manual Dialing in Action

LiveVox Manual Dial

LiveVox Voice Capabilities

  • Manual, Preview, and Human Call Initiator
  • Automated Dialing System
  • Text to Speech
  • Screen Pops
  • Voicemail Management
  • ACD with Dynamic Routing
  • LCID and Answering Machine Detection
  • Call and Screen Recording
  • 3rd Party API Integration
  • Secure Payment Capture
  • Agent and Manager Chat
  • Campaign and List Management
  • Granular Outreach Restrictions
  • Consent Management
  • Content Library
  • Quality Monitoring and Performance Reporting
  • Unified CRM and WFO Functionality
  • Agent Coaching
  • CRM Integration

Learn about LiveVox’s other channel offerings

Our Automated dialing system is just one of many ways LiveVox helps optimize engagement. Download the brochure to learn about LiveVox’s other digital channel offerings.

LiveVox Omnichannel Brochure

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.