LiveVox Products | Voice
Manual
Enable your agents to make outbound calls to specific contacts at their own pace.
Key Benefits of LiveVox’s Manual Dialing
Equip agents with insight
The LiveVox Manual dialer lets agents easily engage with customers based on intuition and interaction history provided in configurable agent desktops.
Understand agent productivity
Managers can easily monitor agent performance by leveraging real-time dashboards. Detailed reporting can also give insight into agent and campaign results.
Simplify compliance management
Leverage comprehensive compliance controls that make it easy to address TCPA, FDCPA, and other regulations. All controls are configured on-demand.
Product Brief
In-Depth Look At The Four CloudsTM
Take a deeper look at how you can leverage the Four Clouds™ to optimize outreach while mitigating risk.
Make it easier for agents to engage high-value contacts
Enriched agent desktops can enable better conversations and make it easier for agents to reach their desired contacts. Agents can easily select who to dial from their target list and are equipped with full customer information before initiating a call. Scripts can also be leveraged to standardize and facilitate effective talk-offs.
Learn more about LiveVox’s Configurable Agent Desktops.
Drive productivity with insight
With LiveVox, you can monitor and report on the productivity of your agents (unlike traditional PBX dialers). Managers are equipped with real-time dashboards that show the status of every agent interaction. Call detail reports that show key performance indicators such as Talk, Wrap, and Ready Time provide additional insights.
Learn about other ways LiveVox can help you drive performance with our Business Intelligence and Performance Analytics solution.
Empower agents to personalize conversations and delight customers
Unlike a PBX, using our Manual dialing system allows agents to enter specific information about a call, such as the caller’s name, the reason for the call, helpful notes, and any follow-up reminders. This information, along with the time of the call, duration, and call recording, can be saved in LiveVox’s CRM and used in subsequent conversations.
Learn more about our CRM solution.
Manual Dialing In Action
LiveVox Voice Capabilities:
- Manual, Preview, and Human Call Initiator
- Automated Dialing System
- Text to Speech
- Screen Pops
- Voicemail Management
- ACD with Dynamic Routing
- LCID and Answering Machine Detection
- Call and Screen Recording
- 3rd Party API Integration
- Secure Payment Capture
- Agent and Manager Chat
- Campaign and List Management
- Granular Outreach Restrictions
- Consent Management
- Content Library
- Quality Monitoring and Performance Reporting
- Unified CRM and WFO Functionality
- Agent Coaching
- CRM Integration
Learn about LiveVox’s other channel offerings
Manual dialing is just one of many ways LiveVox helps optimize engagement. Download the brochure to learn about LiveVox’s other digital channel offerings.
Why Choose LiveVox?
Better Customer Experience
Agents engage via configurable workflows in tailored desktops with the enrichment of key consumer profile and interaction history to provide superior customer experiences.
One Unified Platform
All LiveVox capabilities are accessed via a single, secure, cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs via our open APIs so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements while also reducing operational and capital expenditures.
Mitigate Risk
Comprehensive compliance controls including consent and revocation management as well as CTIA, TCPA, and CAN-SPAM regulations.
Customer Channels of Choice
Engage with customers in the places they want to be including Voice, Email, SMS, and Web Chat and unite all conversations.
