Key Benefits of LiveVox’s Manual Dialing
Equip agents with insight
The LiveVox Manual dialer lets agents easily engage with customers based on intuition and interaction history provided in configurable agent desktops.
Understand agent productivity
Managers can easily monitor agent performance by leveraging real-time dashboards. Detailed reporting can also give insight into agent and campaign results.
Simplify compliance management
Leverage comprehensive compliance controls that make it easy to address TCPA, FDCPA, and other regulations. All controls are configured on-demand.
Focus on high-value contacts
Agents can easily select who to dial from their target list and are equipped with full customer information and scripts before initiating a call.
Drive productivity with insight
Leverage real-time dashboards that show the status of every interaction and key performance indicators such as Talk, Wrap, & Ready Time.
Personalize conversations
Unlike a PBX, our Manual system allows agents to input call details. This information, along with other key call data can be saved used in subsequent conversations.
Learn more about Manual Dialers
Check out our Frequently Asked Questions below.
What makes LiveVox the better choice for manual dialing software?
When it comes to manual dialing software, LiveVox stands out from the crowd. It’s a reliable solution that contact centers can count on for dependable manual dialing services. Our manual dialing software is a reliable, trusted choice for contact centers in need of manual dialing technology- just ask our customers.
With LiveVox manual dialers, agents can streamline their workflow and make manual calls in a quicker and more efficient way. The LiveVox software also helps increase the accuracy of manual dialing with advanced reliability whereas other manual diallers open up contact centers to errors because of typos or incorrect data input. Agents will be equipped with the right resources for manual campaigns with voice-based automation which simplifies the process for them significantly. LiveVox manual dialing software is an essential tool for contact centers that are looking to ensure manual dialing success and save agents time from tedious tasks.
Not only does LiveVox offer manual dialing, but its voice dialers can help agents save time. For instance, its predictive dialer technology enables agents to move from call to call without having to manually enter numbers. Furthermore, LiveVox’s manual-dial solution helps decrease manual errors by automating list processing and other manual routines that contact centers typically handle. As a result, contact centers are able to focus their energy on what matters most—giving customers the best possible customer experience.
What are the advantages of manual interaction vs. automated dialers
Manual interaction between contact centers and customers can provide some key advantages over automated dialers. This includes providing a more human-centered experience and enhancing the customer’s sense of connection with the business, as manual campaigns can allow agents to customize the conversation to customer and contextual needs.
Also, manual interactions allow for better quality control when compared to automated solutions, as manual interactions give full control over conversations and call flow to agents. Additionally, manual interactions can help sales personnel to be creative in their pitches by having more time to think through questions or objections that may arise in the conversation, which is especially great for creating upsell opportunities. Ultimately, manual interactions can yield superior results when performed correctly and create stronger customer experiences than automated dialers.
And finally, manual interactions typically allow agents to focus their efforts on specific customers instead of bothering those who aren’t interested or need what you have to offer. This is more cost effective in some cases because only certain target customers get contacted; there is no backlash of automated dialers going out and wasting time and energy with those who are uninterested in your offering. With manual interaction, you can quickly make contact with your target audience while saving resources in the long run.
LiveVox Voice Capabilities
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Automated, Preview, Manual, and Human Call Initiator (HCI®)
- Text to Speech
- Screen Pops
- Voicemail Management
- ACD with Dynamic Routing
- LCID and Answering Machine Detection
- Call and Screen Recording
- 3rd Party API Integration
- Secure Payment Capture
- Agent and Manager Chat
- Campaign and List Management
- Granular Outreach Restrictions
- Consent Management
- Content Library
- Quality Monitoring and Performance Reporting
- Unified CRM and WFO Functionality
- Agent Coaching
- CRM Integration
- Outbound Attempt Supervisor
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security