Best-in-class inbound solutions for call and contact center centers, such as those offered by LiveVox, equip your organization to handle all inquiries, requests, and conversations initiated by customers or prospects.

With the right inbound call management software that meets your specific needs, you can deliver exceptional service every time—faster, more efficiently, and on any channel.

Regardless of where these interactions originate from—responses to outbound campaigns, customer or prospect support needs, payment requests, or a host of other sources—industry-leading inbound software, such as LiveVox’s, can help you handle a wide variety of use cases in today’s omnichannel environment:

1. Customer Care

When it comes to inbound engagement, customer care is usually at the top of the list.

If you have products for sale, including digital solutions, and/or if you handle inquiries related to order issues, shipping, delivery, technical support, and a host of other requests from customers or prospects, these can be resolved using the right call and contact center solutions.

With powerful inbound contact center software like LiveVox’s, you can make lasting first and forever impressions with an all-in-one inbound ecosystem.

2. Lead Generation

If you’re running outbound campaigns to generate new leads, you need the right inbound call or contact center software that can help you manage all those incoming inquiries.

We recommend choosing a unified platform that enables you to quickly convert an incoming lead to an outbound phone call, email, or SMS. And LiveVox helps you do exactly that.

Our Unified CRM also enables workflow waterfalls for continual multichannel contact attempts. 

You can also sync information across systems and manage your lead lists in one place to create targeted campaigns based on past outcomes, channel preferences, number of contact attempts, customer segmentation, or any rule needed.

And we help you to access rich analytics that provide the insights your leaders need to understand performance and drive your business forward.

3. Financial Services

There are a broad range of businesses that manage money and service the needs of consumers, including credit unions, banks, credit card providers, insurance companies, accountancy firms, consumer finance companies, stock brokerages, investment funds, individual managers, and even some government-sponsored enterprises.

Each and every one of these organizations need inbound call or contact management software to handle payment transactions, account support, along with a variety of other requests that contain personal and sensitive information.

At LiveVox, we can help you automate routine requests with AI Virtual Agents, drive ROI with key insights, support loan origination through digital channels, tailor the agent desktop to improve the experience for your team and your customers, and improve productivity while also managing compliance risk.

4. Inbound Inquiries

Using an industry-leading call or contact center solution is key to handling inbound inquiries from customers or prospects.

Equipped with the right tools, your business development executives or agents can fulfill any need, leading to improved productivity and more bottom-line revenue.

LiveVox’s inbound contact center solution enables you to improve efficiency and supports effective self-service by identifying customers upon contact and collecting key information relevant for precise routing.

5. IT Help Desk

Are you a tech-focused business? If so, prospects and customers will likely need to contact you with IT requests and tech support questions.

From system issues to questions about software, your call or contact center agents need to be available and equipped to help with any and all technical support problems.

A unified inbound platform such as LiveVox’s can be an ideal resource for your technical support teams. They’ll be able to handle requests across all channels and have access to the latest, most relevant information about a prospect’s or customer’s request. 

6. Gathering Feedback

Feedback from your prospects and customers is crucial for optimizing your workflows and improving your operations.

The inbound call management software you choose should make it easy for prospects and customers to tell you what they think about your organization.

LiveVox provides everything you need to quickly pinpoint, analyze, and address issues across voice, email, SMS, and chat channels.

No matter where your inbound inquiries originate, LiveVox has the tools, solutions, and expertise to help you deliver the best experience possible for customers, prospects, and everyone involved in your operation.