LiveVox Resources | Learning
An Easy Way to Increase Your Impact with LiveVox Learning
The contact center is changing and so is your role in it. LiveVox customers have access to a library of comprehensive trainings designed to equip contact center teams with the tips, guidance, and best practices needed to maximize performance while making agent and manager jobs easier using LiveVox’s CCaaS 2.0 platform.
Key Benefits of LiveVox Learning
Learning at Your Own Pace
Advancing individual skillsets is made easy with efficient and knowledge-rich self-paced learning modules that can be incorporated around agent schedules.
Training for Your Specific Role
Trainings are designed based on specific job functions. In so doing, time is focused on only the tools and tips related to individual daily and long-term goals.
Advanced Training Options
Tailor team trainings with the option to leverage consultative, facilitated sessions built around specific needs with a LiveVox training expert.
Training for Success Across the Business
A successful contact center is dependent on many roles and LiveVox Learning has training for all of them.
Subject Matter Experts (SMEs)
Learn about the configuration and general use of the LiveVox Platform and other applications used by Administrators, Quality Management staff, Compliance and Risk officers, business Analysts, and Training teams.
End-Users
LiveVox’s End-User eLearning Modules are available on-demand cover the processes and functionality of LiveVox applications designed for Managers, Supervisors, Agents, and other End-Users.
Give Our Training Content a Test Drive
Access to our latest End-User training for your Agents, Managers, and Supervisors.
Introduction to the LiveVox Portal
Take the Course.
Supervisor Basics
Take the Course.
Agent Basics
Take the Course.
Ready. Set. Train.
Access LiveVox’s complete set of product training courses.
Access Training
If you are a registered user, click below to access LiveVox Learning.
Not Registered?
Contact our Client Training Team for more details.
Perfectly Tailored Training.
“Trainers have a good knowledge level, they know a lot more than just the language.”
Excellent and Professional!
“Very results oriented and professional, with an uncompromising high standard and energy.”
Learning Outcomes That Matter
“An Impressive whatever it takes attitude, that makes sure the right kinds of learning takes place.”
Why LiveVox?
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Integrated Agent Workflows
LiveVox’s unified data platform combines a native CRM with public APIs, multiple integration points, and configurable agent desktops to address critical efficiency gaps by syncing processes, apps, and systems.
An Industry-Leading End-to-End SLA
Platform reliability you can count on with unmatched end-to-end coverage made possible by LiveVox's infrastructure, application, and services.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
