LiveVox Resources: Learning

An Easy Way to Increase Your Impact with LiveVox Learning

The contact center is changing and so is your role in it. LiveVox customers have access to a library of comprehensive trainings designed to equip contact center teams with the tips, guidance, and best practices needed to maximize performance while making agent and manager jobs easier using LiveVox’s CCaaS 2.0 platform.

LiveVox [WFO / pair looking at computer]
LiveVox eBook: Omnichannel Compliance

Learning at Your Own Pace

Advancing individual skillsets is made easy with efficient and knowledge-rich self-paced learning modules that can be incorporated around agent schedules.

LiveVox eBook: Omnichannel Compliance

Training for Your Specific Role

Trainings are designed based on specific job functions. In so doing, time is focused on only the tools and tips related to individual daily and long-term goals.

LiveVox eBook: Omnichannel Compliance

Advanced Training Options

Tailor team trainings with the option to leverage consultative, facilitated sessions built around specific needs with a LiveVox training expert.

Training for Success Across the Business

A successful contact center is dependent on many roles and LiveVox Learning has training for all of them.

 

Subject Matter Experts (SMEs)

Learn about the configuration and general use of the LiveVox Platform and other applications used by Administrators,Quality Management staff, Compliance and Risk officers, business Analysts, and Training teams.

End-Users

LiveVox’s End-User eLearning Modules are available on-demand cover the processes and functionality of LiveVox applications designed for Managers, Supervisors, Agents, and other End-Users.

Give Our Training Content a Test Drive

Access to our latest End-User training for your Agents, Managers, and Supervisors.

 

Introduction to the LiveVox Portal

7 Lessons | 30 mins

Start Course

Supervisor Basics

11 Lessons | 90 mins

Start Course

Agent Basics

14 Lessons | 2 hr

Start Course

Ready. Set. Train.

Access LiveVox’s complete set of product training courses.

 

LiveVox Platform Brochure

Access Training

If you are a registered user, click below to access LiveVox Learning.

LiveVox Platform Brochure

Not Registered?

Contact our Client Training Team for more details.

What LiveVox Learning Participants Are Saying

Perfectly Tailored Training

“Trainers have a good knowledge level, they know a lot more than just the language.”

Excellent and Professional!

“Very results oriented and professional, with an uncompromising high standard and energy.”

Learning Outcomes That Matter

“An Impressive whatever it takes attitude, that makes sure the right kinds of learning takes place.”

Why LiveVox?

Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

Learn More

One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

Learn More

Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

Learn More

Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

Learn More

Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

Learn More

A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

Learn More

Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.