Key Benefits of LiveVox’s Contact Center CRM
Many interactions, one conversation
A threaded view of all previous customer interactions in one easy-to-access place lets agents quickly personalize each conversation and update customer profiles in real-time.
Unified desktops improve customer outcomes
Eliminate the hassle of toggling between screens when time is of the essence with the perspective and capabilities agents need from a single pane of glass.
Create a holistic customer experience
Seamlessly connect customer data, channels, analytics, sentiment scores, workflows, agent assistance, collaaboration tools, and more to deliver personalized interactions and provide consistent support across all touchpoints.
A unified place to create better customer experiences
Design a data model that fits your specific business needs with simplified 3rd-party integrations that allow you to easily incorporate all upstream and downstream data, avoiding repetitive, tedious, and oftentimes unnecessary tasks.
Learn more about LiveVox’s integration approach.
Empower agents to personalize each interaction
Allow agents to drive faster and more personalized conversations by arming them with an enriched agent desktop that includes an omnichannel inbox alongside full customer contact and interaction history, including their Happiness Index.
Learn more about LiveVox’s Configurable Agent Desktops.
Customer Journey Analytics simplifies and enhances the customer experience.
Use CRM data to effortlessly create comprehensive maps and in-depth analysis to gain insights into customer behavior and operations.
Learn more about LiveVox’s Customer Journey Analytics.
Use the Customer Happiness Index to deepen customer understanding
The Customer Happiness Index assesses customer interaction history, empowers agents with intuitive icons, enables tailored conversations, and facilitates targeted campaigns, improving customer relationships and call routing within the LiveVox platform.
Learn more about LiveVox’s Customer Happiness Index.
A Forrester Study
The Total Economic Impact™ of LiveVox’s Contact Center Platform
A commissioned study conducted by Forrester Consulting shows a three-year 229% ROI and payback in less than 6 months with LiveVox’s Contact Center Platform, powered by a purpose-built CRM.
Case Study
LiveVox’s Contact Center CRM
Learn how our purpose-built customer service CRM unifies key customer information and interaction history, enabling a seamless agent and customer experience across all communication channels.
Simplify campaign creation
Implement campaigns that incorporate consent, channel preferences, customer insights, and performance history across channels in a unified platform with drag-and-drop flows for quick execution.
Learn more about LiveVox’s campaign management capabilities.
Create tailored omnichannel workflows
Uncover points in the customer experience that may benefit from additional communication and automate these interactions by leveraging trigger-based logic to facilitate a sequence of tasks based on customer attributes or recent interactions.
Learn more about LiveVox’s Blended Omnichannel approach.
Built for Clients Like You and Many Others
Learn more about Contact Center CRM
Check out our Frequently Asked Questions below.
Why choose LiveVox for your Contact Center CRM?
We offer a simpler path with an out-of-the-box, fully integrated modern CRM that can supplement or replace existing customer databases. The LiveVox unified CRM centralizes key customer and interaction data across all channels and applications into a single database, creating unified customer profiles with insight across the entire customer journey.
Essential features of a call center CRM
The LiveVox CRM essential features include:
- Ticketing and scripting
- Multichannel campaign configuration
- Universal customer profiles
- Consent tracking
- Secure payment capture
- Configurable agent desktops with advanced screen pops
- Integrated agent workflows
- Third-party system integrations
- Omnichannel inboxes
- Multiple voice dialing modalities
- Knowledge center
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security