LiveVox Solutions | Use Cases
Make seamless customer experiences your competitive advantage
Customer experience is the key differentiator in today’s marketplace.
By equipping agents, supervisors, and high-level decision-makers with powerful customer care software, and unifying all conversations in one place, LiveVox empowers businesses to meet the ever-changing expectations of their customers. That means meeting them on their channel of choice and providing a great experience at every touchpoint in their journey.
Make service resolutions convenient
Improve customer experience by giving customers the option to engage on digital or voice channels while maintaining a full conversation history.
Learn more about our Inbound Voice solutions.
Deliver superior customer service
Accelerate service resolutions with an embedded ticketing application that is enriched with key customer account information and interaction history.
Learn more about LiveVox’s Integrated Ticketing.
An easier way to drive CX
Simplify how you satisfy customer expectations with a 360-degree view of your operations and centralized quality management and monitoring tools.
Learn more about our WFO solution.
Brochure
Learn about LiveVox’s customer engagement platform
Powerful customer care software and beyond. Download this brochure for a comprehensive view of LiveVox’s capabilities.
Case Study
Build Delightful Customer Experiences with Data
Read how Alorica successfully leveraged LiveVox’s CRM functionality to create more personalized customer experiences and gain an in-depth view of customer behavior while maintaining their existing system of record.
“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can now be efficient and nimble while empowering agents with the tools and data they need to be successful.”
— COO, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
“Before, we had situations where the same customer was being contacted through multiple channels in the same day resulting in confusion and a poor customer experience. Improving customer experience is one of the huge benefits of pulling our interactions into the same omni-channel platform.”
— COO, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2023/03/Platform-Overview.jpg "Platform-Overview")
