LiveVox Solutions | Customer Care
Redefine How You Do Customer Engagement
When it comes to customer service, “good enough” isn’t close to enough anymore. You need to set a new standard. One that changes how you do things for your customers, so your company stands out from the competition and your employees want to stay.
INTEGRATE SYSTEMS
PERSONALIZE ENGAGEMENT
SPEED UP SERVICE
EMPOWER AGENTS
APPLY AI / AUTOMATION
BOOST SAVINGS / ROI
Integrate Channels, Tools, And Data For Seamless Experiences
Personalize Interactions With Key Customer Data
Provide Faster, More Efficient Service
Empower Agents To Succeed and Exceed Customer Expectations
Use AI To Make Life Easier For Customers And Agents
Reduce Operational Costs And Drive Higher ROI
“Before, we had situations where the same customer was being contacted through multiple channels in the same day resulting in confusion and a poor customer experience. Improving customer experience is one of the huge benefits of pulling our interactions into the same omnichannel platform.”
— COO, Financial Services
“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can now be efficient and nimble while empowering agents with the tools and data they need to be successful.”
— COO, Financial Services, Business Servicer
“Prior to LiveVox, we were using several different applications across voice, email, and SMS. With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel.”
— Tom Nusspickel, COO, American First Finance
The Contact Center Platform
That Helps You Do Customer Care Differently
Keeping up with the pace of change in customer communications is a constant challenge. With LiveVox’s cloud contact center platform, you can redefine customer engagement and deliver game-changing performance.
Omnichannel / AI
- Meet Customers On Their Channels Of Choice
- Provide AI-Powered Self-Service Options
- Voice, Chat, SMS, Email, And More
Inbound Voice
- Self-Service Options
- Seamless Customer Journeys
- Boost Agent Efficiency
- Data-Led Campaign / Targeting Tools
- Cross-Channel Visibility / Reporting
- Interaction History In Full HTML
Webchat
- Real-Time Conversations
- Match Your Website’s Look And Feel
- Integrates With AI Chatbots
2-Way / Mass SMS
- Individual Or Bulk Messages
- Automate Using AI
- Compliance Controls
- Seamless Integration
- Access 2 Billion Users
- All From One Screen
Multichannel Chatbots
- AI-Enabled Self-Service
- Provide 24/7/365 Support
- For Webchat And SMS
Intelligent Virtual Agents
- Fast, Accurate Self-Service
- No Code, No Engineering
- Assist Live Agent Escalation
Interactive Voice Response (IVR)
- Drag-And-Drop Workflows
- Over 40 Modules Available
- Best Practice Templates
360° Customer Profiles & History
- Full Picture Of Your Customers
- Sync Info Across Systems
- Update Profiles In Real-Time
Configurable Agent Desktop
- Single Pane Of Glass View
- Clean, Efficient User Interface
- Automatic Screen Pops
Agent Assist
- Smart Automation / Live Agent Guidance
- Automated After-Call Work
- Real-Time Speech-to-Text Transcription / Processing
Agent Scripting
- Dynamic, Trigger-Based Scripts
- Get Agents Up To Speed Fast
- Guide Them With Key Info
Ticketing
- Track Tickets In Real-Time
- Across Channels And Departments
- All Linked In One View
Knowledge Center
- Encourage Customer Self-Service
- Free Up Agent Bandwidth
- Web Widget And Agent Desktop
Integrated Agent Workflows
- Weave Systems And Data Streams
- Intelligent And Automated
- Easy To Build, Easy To Fine-Tune
Customer Happiness Index
- Intuitive AI-Powered Sentiment Insights
- Real-Time Insight With Visual Gauges
- Comprehensive View of Overall CX
Customer Journey Analytics
- 360° View Of Behavior Across Channels
- Optimize Strategies Based On Insights
- Fast Data Integration / No Disruptions
Business Performance & Analytics
- Real-Time Analytics Dashboards
- Data / Insights Refresh Every 2 Hours
- Access Over 150 Reports
Speech Analytics
- Search And Score All Interactions
- Track / Identify Changes In Sentiment
- Learn Customer Intents And Optimize
Coaching & eLearning
- Assign And Track Training Tasks
- Provide Highly-Detailed Feedback
- Measure Progress Over Time
Omnichannel CSAT
- Survey On Digital Or Voice Channels
- Automate Response Actions
- Integrates With Contact Center CRM
Call & Screen Recording
- Record And Play Back Everything
- Score And Add Notes Or Comments
- No Manually Redacting Payment Info
Quality & Compliance Management
- Monitor 100% Of Interactions
- Custom Scorecards And Filters
- Reduce Risk Across Channels
Complete Product List
- Channels, AI, Contact Center CRM, WEM Tools
- Seamless Integration, Frictionless Experiences
- Highest Risk Mitigation And Data Security Levels
eBook
Put The “Customer” Back Into Your CRM
Discover all the ways you can infuse a more customer-centric mindset in your contact center.
Tip Sheet
Digital + Data Strategies For Customer Care
Explore how offering digital channels unlocks key customer data and feedback to improve CX.
eBook
Agent Experience Is Underrated
Uncover why AX is key to customer success and how to improve productivity and performance.
Tip Sheet
6 Steps To Simpler Customer Service
Take a look at best practices you can implement now to get on track for world-class service.
Video
Transform Customer Service With AI
View all the ways Intelligent Virtual Agents enable you to serve more customers and improve CX.
Infographic
AI-Powered Customer Care Made Easy
Learn how to win the hearts, minds, and wallets of customers with AI-enabled speed and service.
Analyst Tip Sheet
Training Agents For 5-Star Customer Service
Check out best practices from Frost & Sullivan on training your agents to text with customers.
Buyers’ Guide
Guide To Inbound Customer Care
Understand where to focus and what questions to ask when evaluating tech for Customer Care.
What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/12/Putting-the-Customer-Back-Into-the-CRM.jpg "LiveVox-CFPB-RegF-Brochure")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/07/LiveVox-AgentExperience-Ebook.jpg "LiveVox-AgentExperience-Ebook")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2022/05/SMS-Messaging.jpg "SMS-Messaging")
![LiveVox [10 ways manage multichannel compliance / Tip Sheet]](https://livevox.com/wp-content/uploads/2021/11/contactCenter-infographic.jpg "Omnichannel-AI")
![LiveVox [Partner Program Overview / Infographic]](https://livevox.com/wp-content/uploads/2023/08/Partner-Program-Overview-Infographic_thumbnail.jpg "Partner-Program-Overview-Infographic_thumbnail")
