LiveVox Solutions | Use Cases

Make seamless customer experiences your competitive advantage

Simplify the shift from customer service to customer experience to meet the ever-changing expectations of your customers.

Customer experience is the key differentiator in today’s marketplace.

By equipping agents, supervisors, and high-level decision-makers with powerful customer care software, and unifying all conversations in one place, LiveVox empowers businesses to meet the ever-changing expectations of their customers. That means meeting them on their channel of choice and providing a great experience at every touchpoint in their journey.

Versatile Alerts

Make service resolutions convenient 

Improve customer experience by giving customers the option to engage on digital or voice channels while maintaining a full conversation history.

Learn more about our Inbound Voice solutions.

Customize Ticketing

Deliver superior customer service 

Accelerate service resolutions with an embedded ticketing application that is enriched with key customer account information and interaction history.

Learn more about LiveVox’s Integrated Ticketing.

Integrated WFO capabilities

An easier way to drive CX

Simplify how you satisfy customer expectations with a 360-degree view of your operations and centralized quality management and monitoring tools.

Learn more about our WFO solution.

LiveVox Platform Brochure


Learn about LiveVox’s customer engagement platform

Powerful customer care software and beyond. Download this brochure for a comprehensive view of LiveVox’s capabilities.

Sucess Story: How CRM Decreased AHT

Case Study

Build Delightful Customer Experiences with Data 

Read how Alorica successfully leveraged LiveVox’s CRM functionality to create more personalized customer experiences and gain an in-depth view of customer behavior while maintaining their existing system of record.

“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can now be efficient and nimble while empowering agents with the tools and data they need to be successful.”

 COO, Financial Services

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

“Before, we had situations where the same customer was being contacted through multiple channels in the same day resulting in confusion and a poor customer experience. Improving customer experience is one of the huge benefits of pulling our interactions into the same omni-channel platform.”

— COO, Financial Services

Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.

Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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LiveVox is proud to be both PCI and SOC 2 Compliant.