LiveVox Solutions | Customer Care

Redefine How You Do Customer Engagement

When it comes to customer service, “good enough” isn’t close to enough anymore. You need to set a new standard. One that changes how you do things for your customers, so your company stands out from the competition and your employees want to stay.

Set Your Company Apart With Exceptional Service

Are you juggling multiple solutions updated, added to, and custom-configured over time? Complex systems make it hard to gain a 360° view of your customer care operations and improve CX. But what if you had a cloud contact center platform that helped you put customers first?

INTEGRATE SYSTEMS

PERSONALIZE ENGAGEMENT

SPEED UP SERVICE

EMPOWER AGENTS

APPLY AI / AUTOMATION

BOOST SAVINGS / ROI

Integrate Channels, Tools, And Data For Seamless Experiences

Personalize Interactions With Key Customer Data

Provide Faster, More Efficient Service

Empower Agents To Succeed and Exceed Customer Expectations

Use AI To Make Life Easier For Customers And Agents

Reduce Operational Costs And Drive Higher ROI

The Contact Center Platform
That Helps You Do Customer Care Differently

Keeping up with the pace of change in customer communications is a constant challenge. With LiveVox’s cloud contact center platform, you can redefine customer engagement and deliver game-changing performance.


Omnichannel / AI
  • Meet Customers On Their Channels Of Choice
  • Provide AI-Powered Self-Service Options
  • Voice, Chat, SMS, Email, And More


Inbound Voice
  • Self-Service Options
  • Seamless Customer Journeys
  • Boost Agent Efficiency


Email
  • Data-Led Campaign / Targeting Tools
  • Cross-Channel Visibility / Reporting
  • Interaction History In Full HTML


Webchat
  • Real-Time Conversations
  • Match Your Website’s Look And Feel
  • Integrates With AI Chatbots


2-Way / Mass SMS
  • Individual Or Bulk Messages
  • Automate Using AI
  • Compliance Controls


WhatsApp
  • Seamless Integration
  • Access 2 Billion Users
  • All From One Screen


Multichannel Chatbots
  • AI-Enabled Self-Service
  • Provide 24/7/365 Support
  • For Webchat And SMS

Intelligent Virtual Agents
  • Fast, Accurate Self-Service
  • No Code, No Engineering
  • Assist Live Agent Escalation

Interactive Voice Response (IVR)
  • Drag-And-Drop Workflows
  • Over 40 Modules Available
  • Best Practice Templates


360° Customer Profiles & History
  • Full Picture Of Your Customers
  • Sync Info Across Systems
  • Update Profiles In Real-Time


Configurable Agent Desktop
  • Single Pane Of Glass View
  • Clean, Efficient User Interface
  • Automatic Screen Pops

Agent Assist
  • Smart Automation / Live Agent Guidance
  • Automated After-Call Work
  • Real-Time Speech-to-Text Transcription / Processing


Agent Scripting
  • Dynamic, Trigger-Based Scripts
  • Get Agents Up To Speed Fast
  • Guide Them With Key Info


Ticketing
  • Track Tickets In Real-Time
  • Across Channels And Departments
  • All Linked In One View


Knowledge Center
  • Encourage Customer Self-Service
  • Free Up Agent Bandwidth
  • Web Widget And Agent Desktop


Integrated Agent Workflows
  • Weave Systems And Data Streams
  • Intelligent And Automated
  • Easy To Build, Easy To Fine-Tune

Customer Happiness Index
  • Intuitive AI-Powered Sentiment Insights
  • Real-Time Insight With Visual Gauges
  • Comprehensive View of Overall CX

Customer Journey Analytics
  • 360° View Of Behavior Across Channels
  • Optimize Strategies Based On Insights
  • Fast Data Integration / No Disruptions

Business Performance & Analytics
  • Real-Time Analytics Dashboards
  • Data / Insights Refresh Every 2 Hours
  • Access Over 150 Reports

Speech Analytics
  • Search And Score All Interactions
  • Track / Identify Changes In Sentiment
  • Learn Customer Intents And Optimize


Coaching & eLearning
  • Assign And Track Training Tasks
  • Provide Highly-Detailed Feedback
  • Measure Progress Over Time


Omnichannel CSAT
  • Survey On Digital Or Voice Channels
  • Automate Response Actions
  • Integrates With Contact Center CRM

Call & Screen Recording
  • Record And Play Back Everything
  • Score And Add Notes Or Comments
  • No Manually Redacting Payment Info

Quality & Compliance Management
  • Monitor 100% Of Interactions
  • Custom Scorecards And Filters
  • Reduce Risk Across Channels


Complete Product List
  • Channels, AI, Contact Center CRM, WEM Tools
  • Seamless Integration, Frictionless Experiences
  • Highest Risk Mitigation And Data Security Levels

eBook

Put The “Customer” Back Into Your CRM

Discover all the ways you can infuse a more customer-centric mindset in your contact center.

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.