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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Featured Content
LiveVox Earns Nod as an Exemplary Provider and Leads in TCO/ROI in Ventana’s 2023 Buyers Guide
We are thrilled to announce that Ventana Research has recognized LiveVox as a Leader in Total Cost of Ownership (TCO) and Return on Investment (ROI) in their 2023 Buyers Guide for Contact Center Suites. LiveVox has also been designated as an Exemplary vendor’ by...
Understanding Transfer Learning in Large Language Models and How To Use It For Contact Center Efficiency
With the rapid advancements in artificial intelligence (AI), the integration of large language models (LLMs) has revolutionized how businesses interact with customers
2023/2024 CX Trends: How Large Language Models are Shaping the Future of Customer Engagement
How are large language models being used to ramp up productivity and enhance customer engagement in the contact center? We explore how LLMs are being harnessed to create seamless customer experiences, save valuable time and resources, and ultimately pave the way for...
Editor’s Picks
4 Ways to Measure Agent Experience and Satisfaction
Contact center managers typically live and die by their metrics, keeping an eagle eye on numbers like customer satisfaction scores and first call resolution rate. One metric that doesn’t get nearly as much attention, though (and wrongfully so) is agent...
13 Stats that Prove Great Customer Experience Starts with a Smooth Agent Experience
Table of contentsAX=CXWhat is agent experience?Agent experience drives revenueAgent retention is keySo, how can you improve the agent experience? Focusing on a smooth and seamless customer experience There’s a cyclical relationship between agent experience and...
6 BPO KPIs You Haven’t Thought Of Yet, What to Measure, And Why
Business process outsourcing (BPO) companies thrive on efficiency, cost-effectiveness, and delivering exceptional customer experiences. To achieve these goals, measuring the right BPO KPIs (Key Performance Indicators) is essential. While some BPO KPIs are widely known...
Discover The Latest Contact Center Content for…
Customer Experience
10 Key Statistics About AI-Driven Customer Experience in Financial Services
10 Key Statistics About AI-Driven Customer Experience in Financial Services
7 Financial Service AI Customer Care Trends That Will Take Off Over The Next 7 Years
In the fast-paced world of financial services, providing top-notch customer care is paramount. As the backbone of the industry, customer satisfaction can make or break a financial institution's reputation. Thanks to the rapid advancements in technology, AI-driven...
Agent Experience
The Importance of CTI IVR: What Are Screen Pops?
What are CTI screen pops? Oh, just a customer service agent’s secret weapon for personalizing their conversations and delivering ultra-fast service.
Agent Communication, Collaboration and Connection in a Hybrid World: Thoughts on Capturing What We Lost and Making Improvements Going Forward
Communication and collaboration are at the heart of any organization, especially the contact center. When internal communication is tight, everyone operates on the same page. Everyone knows what is expected of them,...
Digital Transformation
Use These 7 Digital-First Healthcare Trends To Improve Patient Engagement
The era of digital-first healthcare trends has arrived, bringing with it a wave of transformation that's poised to revolutionize patient engagement. In this article, we'll explore seven digital-first healthcare trends that are reshaping patient interactions, enhancing...
10 Key Statistics About AI-Driven Customer Experience in Financial Services
10 Key Statistics About AI-Driven Customer Experience in Financial Services
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What Are Your Advantages With LiveVox?
Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.
Billions of Omnichannel interactions powered every year
Trusted by game-changing clients for more than 20 years
Recognized by the industry's leading analysts
Fully-Integrated Public Cloud Platform
+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box
AX Workplace Made For Contact Centers
+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs
Scalable, Flexible, Reliable, And Secure
+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
![LiveVox [Partner Program Overview / Infographic]](https://livevox.com/wp-content/uploads/2023/08/Partner-Program-Overview-Infographic_thumbnail.jpg "Partner-Program-Overview-Infographic_thumbnail")
