jump into ways to keep quality a priority in your call center
Many automated tools and workflows exist to accomplish this. Automatic phone callers are one of these tools.
Table of contentsCall center software must have featuresCompatibility with third-party applicationsOmnichannel featuresIVRAuto dialing systemSelf-service optionsAnalytics solutionsThe LiveVox next-generation contact center solution Call centers involve many moving...
Dialer software is an integral part of any contact center. The capability and level of technology a call center’s dialer has makes a direct impact on the quality of service it provides to its customers.
What’s the best live chat software for enterprise-level customer service teams? Here we go over necessary features and the LiveVox platform.
The benefits of SMS marketing for businesses are many: high deliverability, increased customer engagement and more revenue, just to name a few. SMS is one of the most convenient channels for communicating with your customers, and one of the most preferred mediums by customers themselves.
Discover the tops 3 trends driving change in financial services contact centers.
Outbound call centers can help you generate more leads and appointments, which can result in more sales for your business.
Table of contentsWhat is an agent desktop?What does an agent desktop do?Benefits of an agent desktopImproved efficiency and agent productivityCompliance and securityTop agent desktop featuresCustomer databaseProduct informationContact management toolsCompany knowledge...
Most marketers will tell you that one of their biggest struggles is getting customers to respond to their sms marketing platform.
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LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.
To stay up to date with everything LiveVox, follow us at @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
Learn why leading contact centers chose LiveVox for their Omnichannel, CRM, AI, and Workforce Engagement Management solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.