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The Latest Trends and Thought Leadership for Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
Your Guide to SMS & Push Notifications
Businesses can use mobile text alerts to stay in touch with prospects, grow their sales, alert subscribers to special events, remind customers to pay their bills, and more. Unlike other marketing channels, messages sent via SMS are almost always opened by the recipient, making them a highly...
LiveVox rings the Nasdaq closing bell
Today, LiveVox put the bow on its journey to becoming a public company as our CEO and co-founder Louis Summe rang the Nasdaq closing bell and gave a speech at the exchange. You can find his complete remarks below: “We are so proud to be a part of the NASDAQ family. LiveVox listed and became a...
What is the TRACED Act?
Signed into national law at the end of 2019, the TRACED Act gives consumers greater protection from unwanted solicitations by phone and text message. It also gives law enforcement agencies greater capabilities to pursue and punish those who violate the rules regarding robocalling. For...
Cloud vs. On-Premise Call Centers
Traditionally, call centers have been located in a distinct physical space that houses not only the agents working the phone system but the hardware, software, and infrastructure needed to make the call center function. More and more, however, businesses are turning to the cloud to host their call...
What is a Cloud-Based Call Center
Customer service is a defining factor in the customer experience, influencing everything from a customer’s purchasing decisions to their brand loyalty. You can’t provide top-notch customer service without a simple, reliable way for customers to communicate with you. That’s where a cloud-based call...
Flexible Scheduling: Tips to Engage and Retain Your Agents
Every generation enters the workforce with a different set of values and expectations. Millennials, who now make up over one-third of the U.S. workforce, have been a driving force for increased flexibility in the contact center. To be sure, millennials are not the only ones who desire a...
Tales From the Contact Center Crypt
The customer journey can be a frightful one, filled with a gauntlet of ghastly experiences. Neverending wait times. Phone tree trapdoors. Dead-eyed agents repeating the same questions. Oh, my! It’s downright chilling. If you don’t want to be the industry boogieman, you need a customer experience...
CX Round-Up: Must Reads for Customer Service
Most Brands have figured out that they need to have good customer service if they are to survive in this market. Customers now have so many options to shop that it takes more than having a stellar product to keep their loyalty. It doesn’t take much to sour a customer’s experience, so it is...
How Do AI Virtual Agents Lower Customer Service Costs?
Labor costs are the most expensive line item in anyone's cost sheet. With organizations spending over $350B on customer service collectively, many are looking to AI and virtual agents to flatten overhead costs. That’s why AI-enabled virtual agents have become such a hot commodity in the customer...
Contact Center Vs. Call Center: What is the Difference?
Contact centers versus call centers: what’s the difference? Most people use the terms “contact center” and “call center” interchangeably. After all, they are similar operations. Both are based on inbound and outbound communications with a company’s client base. However, although both serve the...
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About LiveVox
LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 500 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
Why LiveVox?
Learn why leading contact centers chose LiveVox as their call center for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
