LiveVox [eLearning / woman looking at laptop]

LiveVox Products | Contact Center eLearning Platform

Built-in Coaching & eLearning for Agents

Empower managers to provide targeted and effective feedback, coaching, and training to agents, wherever they are. LiveVox makes contact center eLearning easy.

Key Benefits of LiveVox’s eLearning

Improve performance and productivity

LiveVox’s quarterly upgrades help you stay ahead of customer expectations and regulatory requirements.

Develop your agents regardless of location

Drive agent performance by providing targeted, effective, and trackable training and coaching to your agents wherever they are.

Empower managers

Easily create workflows to assign and track training and coaching tasks to individual agents or teams, regardless of location.

LiveVox [WEM eLearning / laptop screen]
LiveVox WFO

Easily assign and track training tasks

Assign tasks to individual agents, teams, or your whole contact center, and track acknowledgment and completion all through one easy-to-use interface.

LiveVox [manager / looking at computer]
LiveVox [configurable agent desktop / screens]
LiveVox Omnichannel

Provide highly-detailed feedback

Effortlessly distribute your own call and screen recordings directly to agent desktops and include manager notes, tagged audio, and scorecards.

LiveVox WFO

Track progress over time

Easily view and analyze your quality management data, giving you the ability to track how effective your training and coaching strategies are over time.

LiveVox SMS Analytics screen shot with KPIs
Brochure

Learn about LiveVox’s other WEM offerings

Contact center eLearning is just one of many ways LiveVox helps you manage your workforce. Download the brochure to learn about LiveVox’s other WEM capabilities.

LiveVox [brochure / Omnichannel]

Providing eLearning Solutions for Businesses Like Yours

“LiveVox can be managed with relative ease. You don’t have to have a large, technology supporting team in comparison to an on-premise telephony platform. Upgrades are also much simpler and less time-intensive.”

—Matt Murphy | Director of Workforce Management and Dialing Operations, Best Egg

“No matter what the challenge is, whatever the new thing is behind the next turn that you have to deal with in your business, you need a solution that can adapt…LiveVox is there in the boat with us.”

—VP | Workforce Management, Business Servicer

“With complete visibility and control across the customer journey….we are able to ensure we respect the customer’s channel preferences while leveraging customer behavior data to drive more pro-active and intelligent strategies across new channels. As a result we saw an increase of ~50% in year over year revenue.”

—Director of Operational Strategies, Business Servicer

Frequently Asked Questions About e-Learning Call Center Training

Why choose LiveVox for contact center eLearning and coaching?

LiveVox is the perfect contact center eLearning and coaching choice due to its user-friendly features, integrated performance analytics, convenient access, and actionable insights. Not only does it offer contact centers the ability to build their own customized contact center eLearning plans with an up-to-date curriculum, but it also provides reliable data to identify areas for improvement.

Additionally, contact center agents have easy online access to materials wherever they are, whenever needed. Ready-made dashboard solutions allow contact centers to get timely patterns in data through relevant reports so they can make better decisions. LiveVox’s contact center eLearning and coaching solutions create a fun and engaging virtual support system that helps contact centers maximize their services.

Essential features of eLearning for call center agents

When training contact center agents, it is essential to equip them with the necessary tools and materials they need to achieve success in their roles.

Contact center eLearning is an effective way of doing this, providing remote training that covers topics such as product knowledge, customer service processes, communication strategies, and psychological principles. eLearning can also be used in tandem with coaching by managers or senior contact center agents to give agents a real-world experience so they are better prepared to handle customer interactions when they go live on the job.

Ultimately, contact center eLearning and coaching should include resources such as interactive digital manuals, original videos and interactive quizzes that test retention of materials learned. When these essential features are integrated into contact center training programs, it promotes greater engagement from contact center agents and facilitates more efficient learning outcomes.

What Are Your Advantages With LiveVox?

Transform your contact center's performance with a proven cloud platform that's actually easy to use and optimize.


Billions of Omnichannel interactions powered every year

Trusted by game-changing clients for more than 20 years

Recognized by the industry's leading analysts

Fully-Integrated Public Cloud Platform

+ Unified Tools, Channels, And Data To Maximize ROI
+ Fast, Easy, And Cost-Effective To Scale And Optimize
+ Turnkey Omnichannel / AI / Analytics Out-Of-The-Box

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AX Workplace Made For Contact Centers

+ Integrate It All, Including Agent Workflows, In One Screen
+ Smart, Simple, And Seamless Cross-Channel Interactions
+ Easily Push And Pull Data From Your CRM / Other SORs

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Scalable, Flexible, Reliable, And Secure

+ 100% Public Cloud Infrastructure And 24/7/365 Support
+ Easily Configure Our Modules, APIs, And Growing Partner Network
+ End-To-End SLA / High Availability And Enterprise-Grade Security

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.