Industry Expertise | Financial Services
Enhance Your Customer Experience While Improving Quality And Mitigating Risk
Implementing a wholescale digital transformation can be complicated and time-consuming.
But transforming your contact center doesn’t have to be. LiveVox’s comprehensive omnichannel solution is helping financial services companies across the spectrum develop customer-focused, conversational strategies that drive growth and retention while mitigating risk. This includes credit unions, fintechs, banks, and insurance companies among others.
Personalize each conversation
From payment reminders and account alerts to two-way conversations, quickly initiate and respond to customers on their chosen channel while maintaining a high-level of personalization and insight across their entire journey.
Learn more about our Blended Omnichannel capability.
Purpose-built to mitigate risk
LiveVox has over 20 years of experience supporting contact centers in the financial services segment with the tools and best practices they need to successfully navigate shifting regulatory requirements.
Learn more about LiveVox’s approach to compliance.
Boost your ability to cross-sell products
LiveVox’s CRM enables you to effortlessly create personalized omnichannel workflows that engage your customers with the right offer at the right time on their channel of choice.
Find out more about how LiveVox’s Unified CRM.
Case Study
Optimizing Agents and Data Security for a New Normal
Read how First National Bank of Omaha (FNBO) leveraged LiveVox to virtualize workforce optimization for their at-home agents while enhancing data security.
“We were constantly getting contacts shut off, and we realized our email deliverability was less than 5%. We just couldn’t hit the revenue, sales, and new originations numbers that we needed to. That’s when the CEO was like, ‘White flag. I surrender. Tell me what this LiveVox thing is all about.”
— Senior Director of Operations, Consumer Finance
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
“LiveVox is an omnichannel solution that gives us a full view of each customer’s journey. We can now be efficient and nimble while empowering agents with the tools and data they need to be successful.”
— COO, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
“Before LiveVox, we couldn’t manage inbound and outbound contacts together, SMS, email and all these other things were on disparate systems. We had to build a ton of spreadsheets and we have a proprietary CRM, and we were trying to manage the workflows of people to manage inbound and outbound calling activity through all of these disparate systems.”
— Senior Director of Operations, Financial Services
Source: Interviewed for the Total Economic Impact™ of LiveVox’s Contact Center Platform
“With LiveVox, all of our channels are on a single platform, providing our agents with the insight they needed to immediately identify and service the customer, regardless of the channel. In doing so, it’s helped us not only facilitate faster multichannel response times, but also provide a unified experience for both customers and agents.”
—Tom Nusspickel | COO, American First Finance
Why LiveVox?
Learn why leading contact centers chose LiveVox as their call center for Omnichannel, CRM, AI, and Workforce Optimization solutions.
Frictionless Agent & Customer Experiences
Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.
One Unified Platform
All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.
Comprehensive Risk Mitigation
LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.
Easy Integration
Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.
Reduced Total Cost of Ownership
Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.
A Partnership You Can Trust
LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.
Certifications
LiveVox is proud to be both PCI and SOC 2 Compliant.
