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Make Contact Center Collaboration Seamless with LiveVox Connect
Delivering a consistent and exceptional customer experience is non-negotiable nowadays because your customers expect nothing less than a seamless journey, irrespective of the department they interact with.
The Power of Integrating Jack Henry™ with LiveVox Contact Center CRM
Ready to create a holistic view of your customers and drive better engagement with the LiveVox + Jack Henry™ integration? Table of contents1. Deepened customer connections2. Seamless orchestration3. Harness the power of anticipation4. Enhanced trust and...
Exploring Opportunities for Practical AI Applications in Contact Centers
Explore how AI elevates contact center capabilities in our blog. Learn practical applications, from predicting customer intent and behavior to preventing churn.
AI Benchmarks in Customer Service: Prepping For the Enhanced Contact Center
AI benchmarks stand as the North Star for contact center operators, leading the way towards excellence and best practices that will set the next standard.
Achieving and Maintaining a Dynamic Customer Engagement Strategy
An effective customer engagement strategy leads to more satisfying customer experiences, more effective marketing campaigns, and more profitable performance all year long. It ensures that customers interact with and purchase from your brand not just during peak season...
Large Language Models for Customer Service Agents: Intelligent Real-Time Guidance
Large language models are an exciting, if mystifying and maybe even a little daunting, advancement in machine learning and natural language processing. Table of contentsWhat is a large language model? Understanding the essence of large language modelsThe...
Healthcare KPIs: The Best Metrics For Improving Patient Experiences
Tracking healthcare KPIs (key performance indicators) has become paramount in gauging patient engagement and ensuring continuous improvement in service delivery. These vital metrics offer insights into areas that need attention, facilitating strategies for enhanced...
How LiveVox Is Reshaping The Patient Experience Through Digital Engagement
Open enrollment presents a unique set of healthcare changes for providers each year.
Exploring OpenAI’s ChatGPT: Uses For Customer Experience and Contact Center Operations
In the landscape of Artificial Intelligence (AI), ChatGPT emerged as a transformative force that is reshaping how businesses engage with customers and optimize their contact center operations. But what kind of AI is ChatGPT? In this comprehensive guide, we'll dive...
What’s New Now: An Overview of BPO Trends 2024
The business process outsourcing (BPO) industry is constantly evolving, driven by technological advancements and changing market dynamics.
Guide to Cell Phone Blacklist Compliance (2024 Update)
Over the last few months, the apparent acceleration in the adoption of cell phone blacklist services and applications has caught the attention of contact center leaders. The concern over blacklists is understandable since a blacklisted number could make it more...
Voice IVR in 2024: The Most Common Requests from Customers in 2024
IVR phone services can have many benefits for companies. When you automate the way your business receives customer phone calls then you can ensure the same level of service for every call.
Retail Customer Experience Trends in 2024
At best, you can only make educated guesses about what’s in store for the future of retail. Between the ongoing labor shortages, inflation, ongoing pandemic, and the volatility of the stock market, it is hard to predict what’s in store for 2023 retail. One thing is for sure, a retail reset is long overdue and can create a more stable and profitable retailer landscape. Customer service teams are primed to swoop in.
Top Challenges for Lending in 2024
Before the pandemic, innovations in banking technology drove customer demand for a greater speed of service. Fintech companies have spearheaded this change in attitude toward lending for years.
Top 3 CX Trends in Finance and Banking: 2023 / 20234
Discover the tops 3 trends driving change in financial services contact centers.
The Top Challenges for Fintechs in 2023/2024
Fintech funding set a record in the U.S. in 2024, securing investments of nearly $60 billion. Over the last decade we’ve watched fintech startups grow up before our eyes, evolving from disruptive outsiders to industry mainstays known for their ability to leverage...
The Top Challenges for Collections & BPOs in 2024
Debt collection agencies and business process outsourcing (BPO) service providers have always been subject to a particularly rigorous set of compliance requirements. The unprecedented circumstances of 2023, however, have ushered in a new layer of technical and...
The Benefits of SMS Marketing in 2024
The benefits of SMS marketing for businesses are many: high deliverability, increased customer engagement and more revenue, just to name a few. SMS is one of the most convenient channels for communicating with your customers, and one of the most preferred mediums by customers themselves.