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AI in the Contact Center: How the Agent Wins

AI in the Contact Center: How the Agent Wins

AI: Artificial Intelligence. We’ve all heard the term, and most of us use AI on a daily basis. Does your phone use face recognition technology to unlock its screen? Have you ever deposited a check through your mobile banking app?  The social media platform you...
Building an AI Program with LiveVox is Easy

Building an AI Program with LiveVox is Easy

Artificial intelligence facilitates easier, more intuitive interactions for both agents and customers. Over time, a track record of great interactions adds up to a base of loyal customers and a balance sheet of strong revenue. Are you harnessing AI to its full...