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5 Areas of Improvement for Call Center Agents

5 Areas of Improvement for Call Center Agents

Are you looking for ways to improve your call center agents' performance? If so, you're in the right place. We share five areas of improvement that can help your contact center agents provide better customer service. We'll also take a look at some helpful tips for...

7 Tips for How to Improve Quality Score in a Call Center

7 Tips for How to Improve Quality Score in a Call Center

If you work in a call center, then you know how important quality score is. A high quality score means that your agents are providing good customer service and meeting the needs of your customers. A low quality score can mean decreased profits and even layoffs. In...

How to Motivate Your Call Center Team: 6 Hot Tips

How to Motivate Your Call Center Team: 6 Hot Tips

A motivated call center team can make all the difference for a company, so it’s important to find ways to motivate your team and keep them engaged in their work. In this article, we share five tips to help you motivate your call center team and keep them happy.

How to Improve SLA in Call Centers: 5 Crucial Call Center Tips

How to Improve SLA in Call Centers: 5 Crucial Call Center Tips

It's no secret that call centers are under a lot of pressure to provide excellent customer service. Everyone wants to know how to improve SLA in a call center. They are on the front lines of customer service, after all, so it's important for businesses to ensure that...

Outbound Contact Center Software Stack: What’s In and What’s Out

Outbound Contact Center Software Stack: What’s In and What’s Out

Outbound contact center software can be a tedious process. From outdated data to upset customers, an outbound calling campaign can be difficult to successfully get through with little to no hiccups. Having the right outbound tech stack is a must for contact centers...

Call Center Automation Secrets: Virtual Agents Tricks

Call Center Automation Secrets: Virtual Agents Tricks

Automation technology has made a significant impact in the way companies do business. In the call center this is especially true.Thanks to automated workflows, the customer experience is enhanced. Agents also reap the benefits of simplified operations stemming from...

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 700 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To learn more, visit www.livevox.com or call one of our specialists at (844) 207-6663.