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How to Remedy the Biggest Pain Points in the CX Journey

How to Remedy the Biggest Pain Points in the CX Journey

Pain points are the source of bad customer experiences. They are moments during the customer service journey that cause frustration and reflect poorly on your organization. The good news is that you can strategically target these areas to reduce frustration and...
8 Ways Contact Centers Go Wrong with Customer Data

8 Ways Contact Centers Go Wrong with Customer Data

We create an estimated 1.1 trillion megabytes of data every day. That’s roughly 1.7 megabytes every second, and contact centers are sizable contributors to that sum.  With its massive bodies of customer data, the call center is the ideal testing ground for new...