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Six Customer Messaging Platform Best Practices for 2024
The average consumer spends about three hours per day on their cell phone. And a whopping two hours and 25 minutes of that time is spent on social media. Companies across industries recognize this and are improving the customer experience by adding a customer messaging platform into their support strategies.
Six Customer Messaging Platform Best Practices for 2024
The average consumer spends about three hours per day on their cell phone. And a whopping two hours and 25 minutes of that time is spent on social media. Companies across industries recognize this and are improving the customer experience by adding a customer messaging platform into their support strategies.
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What’s a Cloud-Based Contact Center? Exploring Software & Technology
Customer service is a defining factor in the customer experience, influencing everything from a customer’s purchasing decisions...
Guide to the AI Call Center: How To Revamp Your Customer Service
The business benefits of AI in the call center are indisputable. 54% of executives say that implementing AI in their workplace has increased productivity, while AI usage increases are expected to create $2.9 trillion of value in 2021 alone.
What is the Best VoIP Provider for Call Centers?
VoIP, or Voice-Over Internet Protocol, is the most common phone system setup that businesses use. There are hundreds of VoIP...
Call Center Phone Systems and CRM Integrations
One of the top priorities every contact center has at the top of their list is to deliver a wonderful, satisfactory customer experience. Most companies require agents to undergo weeks worth of training before starting on the phones.
Call Center Outsourcing: 6 Things to Consider
Your contact center is the first “face” your customer sees. When you choose to outsource your customer service, you are choosing...
How to Use IVR Technologies to Improve Customer Service
IVR technology has significantly improved the way that companies provide customer service. Most people may recognize IVR as a system that helps route customers to the right person they need to talk to.
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