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The Latest Trends And Thought Leadership For Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
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Tech-Forward Banking for 2024: Enhancing Customer Experience And Financial Services Technology
Financial services technology has become a beacon of innovation, revolutionizing how banks engage with their customers. In this article, we'll explore how these tech-forward strides are reshaping the financial industry, leading to enhanced customer experiences and unprecedented growth. Table of...
Tech-Forward Banking for 2024: Enhancing Customer Experience And Financial Services Technology
Financial services technology has become a beacon of innovation, revolutionizing how banks engage with their customers. In this article, we'll explore how these tech-forward strides are reshaping the financial industry, leading to enhanced customer experiences and unprecedented growth. Table of...
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What is a VoIP System?
Legacy phone systems can hold a business back more than people may realize. Many customers still prefer to contact a company over the phone, or it may be the only option they have. One survey found that nearly seven in ten respondents, about 69% of surveyors, stated they prefer to talk to a live agent over the phone, as one of their top three preferred methods of communication with a company’s customer service department.
Enterprise Contact Center Solutions: Your New Keys to Success
Does your company have a contact center solution? If not, you may be missing out on some serious business.
Beyond Omnichannel Analytics: Don’t Sell Your Customer Experience Short. Here’s How Game Changers Do It
Omnichannel analytics and delivering a quality customer experience is at the top of the list for contact centers. This can only be accomplished when well-oiled gears are running behind the scenes.
Voice of the Customer: What Is It and How To Find It
Successful companies know that revenue and employee performance don’t paint the full picture. The customer perspective makes or breaks a business. Especially in today’s digital world where customer feedback is public and easily accessible. Identifying and acting on the voice of the customer (VoC) is critical in growing a company.
What is Two-way Text Messaging? Conversational Business SMS Guide
A two-way SMS platform is one that incorporates outbound and inbound text messaging into a unified service. SMS is one of the fastest-growing channels for business communication. And it’s no surprise as SMS engagement and costs outperform the more traditional phone and email. Here are a few surprising stats:
What are the Qualities of a Great Call Center Manager?
Call center managers have a tough job to do. They need to have a strategic vision, make difficult decisions, and keep agents...
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