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An Insider’s Guide for CIOs: Transforming Contact Center IT Challenges into Strategic Advantages
A CIO’s Guide to Tackling the Top 10 Contact Center IT Challenges In the rapidly changing digital landscape, the Chief Information Officer (CIO) role has never been more pivotal or challenging. As technology advances and business requirements expand, the IT department...
LiveVox CMO Nick Bandy on Building a Strong Brand and Telling Stories That Sell
Table of contentsOn the best marketing campaigns everOn building a strong brand in a crowded spaceOn aligning market needs, customer expectations, and brand narrativeOn turning brand ingredients into a cohesive growth strategyBalancing creativity and business acumen...
5 Strategies to Enhance Banking Customer Service Amid Financial Services Challenges
Financial institutions face a dynamic mix of hurdles that demand innovative solutions going into 2024. Table of contents1. Redefine personalization in digital interactions2. Craft a seamless omnichannel experience3. Empower your customers through self-service...
Setting the Standard: Essential Healthcare Benchmarks for Evaluating Patient Engagement Strategies
In the ever-shifting landscape of patient care, one enduring goal stands tall—the pursuit of excellence. Amid this pursuit, patient engagement has evolved into a pivotal cornerstone of healthcare strategies. However, measuring the efficacy of these efforts requires...
Data-Driven Insights: Enhancing Customer Care Through Financial Services Analysis
In the ever-evolving landscape of customer care, one truth remains steadfast: data is the compass that guides exceptional experiences. As we journey through the realm of financial services, the power of data-driven insights takes center stage. At LiveVox, we’re...
Agent Communication, Collaboration and Connection in a Hybrid World: Part II
Table of contentsPart II: Key Systems to ConsiderThe Internal Assessment RetoolingA customer data platform (CDP) or CRM.Agent assist technologies.Knowledge Management (KM).Generative AI.Collaboration and connection. Part II: Key Systems to Consider Part I of this...
CX Insights for Healthcare Technology
In the dynamic landscape of healthcare technology, where every interaction counts, customer experience (CX) emerges as a crucial factor. Balancing cutting-edge innovation with personalized care, healthcare technology providers are striving to redefine patient...
Inbound vs Outbound Calls: What’s the Difference in Customer Service?
It’s no secret that inbound and outbound phone calls play a huge role in customer service. In fact, many people consider call center services to be the backbone of good customer service. So, what’s the difference between inbound and outbound calls? And which one is...
4 Essential Components for Personalized Financial Services Campaign Segmentation
In financial services, each interaction carries a lot of weight, so the art of segmentation is a powerful ally. It enables a tailored approach that resonates with each customer's unique needs. In this dynamic landscape where digital transformation intertwines with...
Use These 7 Digital-First Healthcare Trends To Improve Patient Engagement
The era of digital-first healthcare trends has arrived, bringing with it a wave of transformation that's poised to revolutionize patient engagement. In this article, we'll explore seven digital-first healthcare trends that are reshaping patient interactions, enhancing...
LiveVox Earns Nod as an Exemplary Provider and Leads in TCO/ROI in Ventana’s 2023 Buyers Guide
Table of contentsAbout the report and Ventana Research's rigorous evaluationVentana Research’s key evaluation criteriaLiveVox's placementSee the possibilities with LiveVox for yourself We are thrilled to announce that Ventana Research has recognized LiveVox as a...
10 Key Statistics About AI-Driven Customer Experience in Financial Services
10 Key Statistics About AI-Driven Customer Experience in Financial Services
What is an AI Voice Generator: Definition, Functionality, and Contact Center Applications
AI voice generators are an innovative breakthrough that is transforming the way businesses communicate. From enhancing customer experiences in contact centers to streamlining content creation, AI voice generators are making their mark. In this comprehensive...
The Human-AI Collaboration: Harnessing Artificial Intelligence for Workforce Optimization
The world of work is evolving at an unprecedented pace. Automation, digitalization, and artificial intelligence (AI) are revolutionizing industries, challenging traditional business models, and fundamentally altering our work. Amidst this transformation, one concept...
7 Financial Service AI Customer Care Trends That Will Take Off Over The Next 7 Years
In the fast-paced world of financial services, providing top-notch customer care is paramount. As the backbone of the industry, customer satisfaction can make or break a financial institution's reputation. Thanks to the rapid advancements in technology, AI-driven...
Service to Sales Model: To Sell is to Serve and to Serve is to Sell
How we interact with businesses has changed. In a digital-first buy cycle, contact centers have become a critical determinant of customer experience and value creation. Consumer interactions have become a prime stage to upsell and make product promotions. In fact, for...
Inbound Call Center Best Practices for Customer Service
Call center best practices revolve around improving customer service.
Customer service is a defining factor in a company’s profitability and longevity, and it lies in the hands of its support reps, also called agents. Yet despite having such an important job, most call center agents will never meet the customers they’re working with face to face. So, having well-thought-out call center best practices is paramount to ensure an excellent customer experience.
Understanding Transfer Learning in Large Language Models and How To Use It For Contact Center Efficiency
With the rapid advancements in artificial intelligence (AI), the integration of large language models (LLMs) has revolutionized how businesses interact with customers