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We are thrilled to announce that Ventana Research has recognized LiveVox as a Leader in Total Cost of Ownership (TCO) and Return on Investment (ROI) in their 2023 Buyers Guide for Contact Center Suites.
LiveVox has also been designated as an Exemplary vendor’ by Ventana this year, solidifying our commitment to providing the industry with value and efficiency across a variety of use cases.
About the report and Ventana Research’s rigorous evaluation
Ventana Research’s annual Buyers Guide is renowned for its rigorous evaluation methodology, providing organizations with valuable insights into the leading vendors and products in the contact center industry. The guide assesses technology providers and products based on Ventana Research’s proprietary value index, which considers various key categories weighted to align with buyers’ needs.
Ventana Research’s key evaluation criteria
The 2023 Buyers Guide for Contact Center Suites evaluated 22 vendors across seven critical categories, each designed to reflect the evolving landscape of contact center solutions. These categories include:
- Voice and Digital Interaction Routing
- Interaction-Handling Analytics
- Workforce and Quality Management
- Agent Performance Management
- Agent Desktop Support
- Remote Workforce Support
- Automation and Self-Service
- Data and Integrations
Ventana Research’s comprehensive analysis goes beyond traditional contact center capabilities, encompassing the broader spectrum of methods to meet the growing demand for enhanced customer engagement and experiences across channels and interactions.
LiveVox was ranked as an industry leader, securing recognition in two key areas:
1. Leader in Total Cost of Ownership (TCO): This designation highlights LiveVox’s commitment to delivering cost-effective solutions, ensuring that organizations can maximize the value of their contact center investments.
2. Leader in Return on Investment (ROI): Our dedication to providing solutions that deliver measurable ROI has been acknowledged by Ventana Research, underscoring LiveVox’s ability to empower organizations to achieve tangible and sustainable results.
This recognition is a testament to the dedication and expertise of the entire LiveVox team. It reflects our ongoing commitment to innovation, customer-centric solutions, and delivering value and efficiency to organizations in the contact center space.
See the possibilities with LiveVox for yourself
We are honored to be recognized as a Leader in TCO and ROI in Ventana’s 2023 Buyers Guide for Contact Center Suites and as an Exemplary vendor. We extend our gratitude to Ventana Research for their rigorous evaluation and the invaluable insights they provide to the industry.
As we continue to push the boundaries of what’s possible in contact center solutions, we are committed to empowering organizations to deliver exceptional customer experiences while achieving outstanding ROI.
We recently introduced an ROI calculator with the aim of empowering businesses to quantify the value of their contact center investments. This tool provides real-time insights, enabling organizations to make informed decisions and maximize their returns by taking advantage of a new level of financial clarity with LiveVox’s ROI calculator.