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Tech-Forward Banking for 2024: Enhancing Customer Experience And Financial Services Technology
Financial services technology has become a beacon of innovation, revolutionizing how banks engage with their customers. In this article, we'll explore how these tech-forward strides are reshaping the financial industry, leading to enhanced customer experiences and...
Six Customer Messaging Platform Best Practices for 2024
The average consumer spends about three hours per day on their cell phone. And a whopping two hours and 25 minutes of that time is spent on social media. Companies across industries recognize this and are improving the customer experience by adding a customer messaging platform into their support strategies.
Quick Guide: Customer Care Statistics for 2024
Customer service is a critical aspect of any business, and staying informed about the latest trends and customer care statistics can help companies provide better support to their customers. In this article, we have compiled the most vital customer service statistics...
Omnichannel in 2024: Context & Data Flow are Only Half of the Omnichannel Battle
Everyone wants to understand how channels and data are colliding to help businesses make better decisions. At the same time, omnichannel has evolved dramatically. What are the blockers to omnichannel success in 2024? How have companies merged their vast system...
How to Forecast Call Center Volumes (Updated 2024)
In order to ensure that your call center is adequately staffed, you need to be able to forecast call volumes. Here’s how to do it.
How Patient Engagement and Experience is Changing in 2024
Table of contents The rise of healthcare “consumerism” Security & health data exchanges Automation Call volumes will increase as large providers push telehealth The long-predicted disruption to healthcare has arrived as top providers have begun embracing telehealth...
2024 Education Industry Changes: How Lenders Can Adapt to Changing Customer Needs
The education sphere is abuzz in response to recent changes to student loan forgiveness policies, leaving lenders and borrowers alike spinning. Never fear—LiveVox is no stranger to these kinds of shake ups. Table of contentsDigital transformation in education...
Challenges in the Telecom Industry (Updated for 2024) – New Services, Big Data, & Industry Knowledge
The telecommunication industry has always been on the cusp of change and 2022 has been a year that’s amplified that position. It is ever-evolving just as every aspect of the way humans communicate is. Our language, the medium we use to convey a message, our speaking...
BPO Statistics You Need To Know in 2024
The Business Process Outsourcing (BPO) industry has witnessed remarkable growth and transformation over the years. In this article, we present ten surprising statistics that shed light on the BPO landscape. From the tools BPOs use to the challenges they face, we'll...
5 Call Center Challenges and How to Solve Them in 2024
Call center challenges are a part of business operations. Even the best call centers face challenges that can impact their ability to provide quality customer service.
2024 Must-Haves for Remote Customer Service Teams
Over the last two years, we’ve seen a rapid increase in remote work and expectations for work-from-home options. In 2024 it’s clear a hybrid setup is most favorable for workers across many industries. Contact centers have been no exception. Managers have had to rethink how to deliver the same, if not a higher, level of customer service and how to overcome the challenges of having a remote customer service team.
11 Customer Care Trends That Have Shaken Things Up in 2024
As customer care managers and directors in the retail customer experience space, staying up-to-date with the latest trends is crucial for providing exceptional service. The year 2024 has brought exciting developments that are reshaping the customer care landscape for...
How Artificial Intelligence (AI) Can Transform Your Customer Service Operations in 2024
Artificial Intelligence (AI) is changing the way contact centers operate. From standardizing interactions with customers, to 24/7 availability, to analyzing conversations that provide valuable information to businesses, AI is the new necessity for improving customer...
Analytics Bridges the Visibility Gap Amid Shifting Work Models
The contact center industry’s transition to flexible work arrangements has introduced new complexities for frontline managers. With agents working from home, full or part time, it can be difficult to monitor their interactions with customers, track their productivity,...
Predictive Analytics Examples Helping to Bridge the Gap in Business Leaders’ Belief
In the contact center, data is king, and predictive analytics is its crown jewel. Table of contentsPredictive analytics rundownWhat is predictive analytics exactly? Skepticism around predictive analyticsComplexity of real-world scenariosData quality and biasBlack...
What Role Does CX Play in Healthcare Management?
While often associated with industries like retail and hospitality, CX has also emerged as a transformative force in healthcare management. From optimizing patient interactions to streamlining administrative processes, integrating CX principles has reshaped the...
What’s New In LiveVox? Fall 2023 Edition
The LiveVox Fall 2023 release introduces fresh features aimed at enhancing the omnichannel customer experience and delivering actionable data and automation tools to contact centers in the U.S. and globally. First up, we've expanded our international communication...
The Cost of Ignoring Technical Debt in Contact Centers: Real-world Consequences
The term "technical debt" might seem like just another buzzword, but neglecting this often-overlooked aspect of your contact center operations can have significant real-world consequences and financial implications. Your center relies heavily on various software...