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The Latest Trends And Thought Leadership For Contact Centers
Check out all the insights and innovations happening in today’s modern contact center.
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The Benefits of SMS Marketing in 2024
The benefits of SMS marketing for businesses are many: high deliverability, increased customer engagement and more revenue, just to name a few. SMS is one of the most convenient channels for communicating with your customers, and one of the most preferred mediums by customers themselves.
The Benefits of SMS Marketing in 2024
The benefits of SMS marketing for businesses are many: high deliverability, increased customer engagement and more revenue, just to name a few. SMS is one of the most convenient channels for communicating with your customers, and one of the most preferred mediums by customers themselves.
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Omnichannel Contact Center vs. Multichannel Contact Center
Are you an omnichannel contact center or a multichannel contact center? More importantly, what’s the difference? In this blog, we’ll shed light on what it means to be an omnichannel contact center, how it can benefit your business, and how to assess where you are on the journey to an omnichannel approach.
Cloud vs. On-Premise Call Center Phone Systems. What’s Best?
Traditionally, call centers have been located in a distinct physical space that houses not only the agents working the phone...
5 Inbound Call & Contact Center Services
Companies whose customers require a wide variety of services commonly contract call centers to help provide support. Call centers are optimized to handle inbound and outbound calls.
Omnichannel Customer Service: Understanding Omnichannel Contact Centers
With a true omnichannel platform you can deliver a universal experience across all touchpoints by unifying customer data through a single pane of glass.
5 Ways Your Customer Experience Management Platform Could Be Doing More for You
At the core of the contact center is the software that enables agents to be more productive and provide quality customer...
Sentiment Analysis Tools: What Are They, What Do They Do, And How To Use Them
There are several measures contact centers can take to gauge their success, and listening to call recordings is arguably one of the most important ones. After all, a Microsoft survey found that 44% of respondents in America still prefer to use the phone as their primary customer service channel. So, phone recordings can offer a wealth of knowledge for you and are worth taking the time to listen over.
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