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The Top Challenges for Collections & BPOs in 2024

The Top Challenges for Collections & BPOs in 2024

Debt collection agencies and business process outsourcing (BPO) service providers have always been subject to a particularly rigorous set of compliance requirements. The unprecedented circumstances of 2023, however, have ushered in a new layer of technical and regulatory concerns. Now, in addition...

The Top Challenges for Collections & BPOs in 2024

Debt collection agencies and business process outsourcing (BPO) service providers have always been subject to a particularly rigorous set of compliance requirements. The unprecedented circumstances of 2023, however, have ushered in a new layer of technical and regulatory concerns. Now, in addition...

read more

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A Guide to IT Ticketing Systems for Call Centers

A Guide to IT Ticketing Systems for Call Centers

Growing companies are investing heavily in IT initiatives. About 75% of companies plan to invest in automation technologies such as artificial intelligence and process automation. And for good reason, as 52% of customers revealed that they have made an additional purchase from a company after a positive customer service experience.

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How to Use Email to Text: A Complete Guide

How to Use Email to Text: A Complete Guide

If you need to distribute urgent business communications or marketing campaigns while you’re on the go, logging into a marketing platform or messaging app isn’t always practical. However, we’re willing to bet you probably have access to email no matter where you are. Email to text allows you to turn emails into rapid-fire, easily digestible SMS messages that can be read quickly by your customers, clients or subscribers.

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