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The Latest Trends and Thought Leadership for Contact Centers

Check out all the insights and innovations happening in today’s modern contact center.

8 Ways Contact Centers Go Wrong with Customer Data

8 Ways Contact Centers Go Wrong with Customer Data

We create an estimated 1.1 trillion megabytes of data every day. That’s roughly 1.7 megabytes every second, and contact centers are sizable contributors to that sum.  With its massive bodies of customer data, the call center is the ideal testing ground for new technologies that leverage...

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How to Prevent Account Delinquency with Proactive Outreach

How to Prevent Account Delinquency with Proactive Outreach

At the end of 2020, American Bankers Association (ABA) reported an increase in consumer credit delinquencies for the first time in two quarters. Home equity and mobile home loans saw the largest increase. Loan delinquencies are on the rise. So, how can you prevent loan delinquency? Today on the...

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5 AI Misconceptions, Debunked

5 AI Misconceptions, Debunked

Whether or not you realize it, artificial intelligence has become a ubiquitous part of our everyday lives. We use it to schedule appointments, send emails and protect our bank accounts from hackers. It fights fake news on social media, introduces us to products we’re likely to enjoy and even parks...

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7 Things Amazing Agents Do Differently

7 Things Amazing Agents Do Differently

Customer service agents have a tough job. So tough that the industry has a 30-40% turnover rate. From taking calls that are not always happy to juggling multiple tasks, customer service is a complicated and nuanced task. What are seven things amazing agents do differently that help them rise to...

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Pride Month 2021: How We Celebrate the LGBTQ+ Community

Pride Month 2021: How We Celebrate the LGBTQ+ Community

June marks the beginning of summer and time to celebrate Pride––an entire month dedicated to uplifting the LGBTQ+ community and celebrating diversity, equality, and visibility. There are many ways to celebrate Pride, from learning the movement’s history to supporting the diverse array of LGBTQ+...

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About LiveVox

LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 500 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.

Why LiveVox?

Learn why leading contact centers chose LiveVox as their call center  for Omnichannel, CRM, AI, and Workforce Optimization solutions.

Frictionless Agent & Customer Experiences

Easily improve customer service and shift customer engagement between voice and digital channels while unifying all interaction history, customer profile information, and controls into a tailored agent desktop that improves effectiveness and speed.

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One Unified Platform

All LiveVox contact center operations are accessed via a single, secure cloud-based platform, allowing for a seamless experience for agents, supervisors, and decision-makers.

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Comprehensive Risk Mitigation

LiveVox simplifies risk management with embedded compliance controls spanning CTIA, CAN-SPAM, CFPB, PCI, and other compliance-related considerations.

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Easy Integration

Supplement rather than replace your existing systems of record and CRMs using our simplified API approach, so agents get up and running quickly.

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Reduced Total Cost of Ownership

Drive performance and stay on top of security requirements with a TCO model that also avoids unnecessary technology, minimizes the need for costly professional services, and offloads security costs.

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A Partnership You Can Trust

LiveVox contact center solutions will support your unique business goals with a continuously evolving platform, in-depth training, dedicated account managers, our Customer Care Team, and Business Consulting sessions.

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Certifications

LiveVox is proud to be both PCI and SOC 2 Compliant.