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BPO Statistics You Need To Know in 2024
The Business Process Outsourcing (BPO) industry has witnessed remarkable growth and transformation over the years. In this article, we present ten surprising statistics that shed light on the BPO landscape. From the tools BPOs use to the challenges they face, we'll also explore the predicted...
BPO Statistics You Need To Know in 2024
The Business Process Outsourcing (BPO) industry has witnessed remarkable growth and transformation over the years. In this article, we present ten surprising statistics that shed light on the BPO landscape. From the tools BPOs use to the challenges they face, we'll also explore the predicted...
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7 Tips for How to Improve Quality Score in a Contact Center
If you work in a call center, then you know how important quality score is. A high quality score means that your agents are...
The CFPB Answers Key Questions on Texting in Debt Collections
On January 19, 2023, LiveVox welcomed the CFPB's Debt Collections Sr. Program Manager, Gandhi Eswaramoorthy, to a roundtable...
How Can AI Automation Improve Call Center Workflows?
AI-driven tools have completely changed the way call centers operate, improving their operations through simplified workflows...
Contact Center Compliance FAQ: What You Need to Know
Contact center compliance is the process of making sure your contact center meets the regulations put in place by governing...
What is Call Flow in a Contact Center? Meaning, Process & Systems
As customer service professionals we all know that first impressions are vitally important. But what we may not all realize is...
Tips for Operations Leaders: Managing Your Contact Center Through a Recession
The economy is facing uncertain times in the upcoming year, with some parts of the world fully in a recession and others bracing...
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